Solved Cannot install Windows Security Update KB2570947

[WimYogya]

Yesterday Windows Update installed a number of important updates. Smoothly as usual.
But Security Update for Windows 7 (KB2570947) (172 KB) cannot be installed.
Tried 20 times but it fails all the time.
Error code 80072F78, could not find any proper help that solved the problem.

Already temporarily disabled my ESET NOD32 5 protection, no difference.
Any help?
Thanks!

 

[NoN]

Error code 80072F78 seems to be related to the time and date including Internet Zone. Make sure your computer is right on time zone.

 

[WimYogya]

Yes I know.
That is what I found in several support sites.
But it makes no sense: my computer time and time zone have been correct from the start. Never wrong.
So, then what?

 

[karlsnooks]

did all of the other updates install correctly?

Never 2nd guess MS on the updates.
Install all critical updates.
Install all important updates.
Install all optional updates (other than the 30+ language updates)

Check the update history. Any other updates which have not eventually been successfully installed?

 

[karlsnooks]

Yes I know.
That is what I found in several support sites.
But it makes no sense: my computer time and time zone have been correct from the start. Never wrong.
So, then what?

How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and Canada or by contacting your local Microsoft subsidiary. For more information about how to contact your local Microsoft subsidiary for support issues with security updates, visit the Microsoft International Support website: Please Verify your Location
North American customers can also obtain instant access to unlimited no-charge email support or to unlimited individual chat support by visiting the following Microsoft website: Help and Support

 

[NoN]

Have you tried to manually install that MS update? That might not solve Error code 80072F78, but at least if it does install

Download Details - Microsoft Download Center - Security Update for Windows 7 (KB2570947)

 

[WimYogya]

did all of the other updates install correctly?
Check the update history. Any other updates which have not eventually been successfully installed?

Yes, all always smooth.
This is the first and only one that gives trouble.

I am not a North American customer, but live in Indonesia.
So phone or email support not available, which is strange, by the way.
Then what?

 

[WimYogya]

Have you tried to manually install that MS update?http://www.microsoft.com/download/en/details.aspx?id=27342

What exactly IS a manual update? I keep retrying to install the failing one, every time failing again.
Any other procedure?

 

[NoN]

Have you tried to manually install that MS update?

What exactly IS a manual update? I keep retrying to install the failing one, every time failing again.
Any other procedure?

Sorry, i meant using the Microsoft Stand-Alone Installer from the link i provided above...regards to which Os x32bits or x64bits you're working with.

 

[karlsnooks]

WinYoga,

Let's get one thing out of the way right now which can cause update problems.

I need for you to verify that you have a genuine Win 7.

If MS thinks you r version is not genuine, this can cause all kinds of problems with updates. They so not genuine, then you end up with update problems.
Do me a favor. WIN + Pause/Break | bottom right., you should see a Genuine Microsoft display. Iif not then, have you activated your Windows?
If not, then activate.

WIN is the key with the wavy microsoft flag.

I'n not saying that this is the problem, I just want to make sure that we don't waste your time.

 

[WimYogya]

I have Genuine Windows 7 w Service Pack 1 and the Genuine label shows on the bottom right.

 

[karlsnooks]

I have Genuine Windows 7 w Service Pack 1 and the Genuine label shows on the bottom right.

Excellent.

Try following:
netsh winsock reset catalog

netsh int ipv4 reset reset.log

netsh int ipv6 reset reset.log


You will need to go to an elevated command prompt, i.e., run cmd.exe as administrator.

 

[karlsnooks]

Since you are using ESET, then a couple more steps may be necessary.

See following:

If ESET Smart Security 5 Beta, that's the root for this kind of problems. This can be done only by open "Advanced Setup" (or simply push F5 button), then under "Web and email", go to "Protocol Filtering" and simply untick the "Enable application protocol content filtering". Reenable after updates have completed.

Disabling personal firewall or web and email settings the in "Basic Setup" does NOT disable protocol filtering.

Lately we have had a number of problems related to ESET which is normally a quite good product.

 

[WimYogya]

Done. Problem solved.
Thanks for your elaborate and effective help!

Maybe you should find a way to enter it in the Windows KB under the error message number, because that would be the first place to look after a fail message pops up.

I could solve the problem without the ESET 5 beta steps.
The first two resets were enough - the 3rd was not applicable to me, CMD said.

Thanks again!

 

[karlsnooks]

Glad that we could help.

Thanks for getting back to us with the results and measures you took.

 

[Forsno]

Similar but slightly different problem

I've got a similar but slightly different problem: Windows Update seems to get stuck while trying to download the same update. The system update log reveals that it's unable to cash the update (error code 0x800f0816).

There's never any message that the update has failed from Window Update - it's just stuck downloading 0 % until I restart the system.

I've tried the course of action that worked for the OP without any improvement.

Perhaps it's different enough that I should start a new thread?

 

[karlsnooks]

Perhaps it's different enough that I should start a new thread?

Yes.