Cannot log into new accounts successfully

[Plunder6459]

Hey guys,
my situation is that whenever I make a new user account on my laptop (Gateway NV54, Windows 7 Prof. x64), I somehow cannot log in to it. What happens is I will click on the account and it will log in, however instead of proceeding to the desktop, it automatically logs off. Nothing that I have tried so far (aka. Windows Help/Support, Microsoft Fixit) was successful.


Any help would be much appreciated.

 

[UsernameIssues]

Welcome to the Seven Forums.

Is this thread about the computer that you mention in your other thread? If it is the same computer, then let's wait until the firewall issue is fixed and any infections removed before we tackle the account log on problem.

 

[Plunder6459]

So now my firewall issue is solved, may we get back to this topic?

 

[UsernameIssues]

Thanks for waiting.

Please try these steps:
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

How many accounts do you have that will let you log on all the way to the desktop?

 

[Plunder6459]

I have 3 good user accounts (which includes Administrator)

 

[UsernameIssues]

What were the results of the SFC scan?

 

[Plunder6459]

The result was: "Windows Resource Protection did not find any integrity violations"

 

[UsernameIssues]

Does the Windows Event logs give any clues?

http://www.sevenforums.com/tutorials/226084-event-viewer-open-use-windows-7-a.html

 

[Plunder6459]

ok, so I made a new account and I tried to log in (in the effort to make an error log), and this is what I have found:


Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 02/11/2013 8:45:19 PM
Event ID: 1530
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: GATEWAY
Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-4214214121-105156091-3102055094-1025:
Process 1800 (\Device\HarddiskVolume2\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe) has opened key \REGISTRY\USER\S-1-5-21-4214214121-105156091-3102055094-1025\Software\Microsoft\Windows NT\CurrentVersion\Winlogon

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service" Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-11-03T00:45:19.273461700Z" />
<EventRecordID>85262</EventRecordID>
<Correlation />
<Execution ProcessID="920" ThreadID="5712" />
<Channel>Application</Channel>
<Computer>GATEWAY</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">1 user registry handles leaked from \Registry\User\S-1-5-21-4214214121-105156091-3102055094-1025:
Process 1800 (\Device\HarddiskVolume2\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe) has opened key \REGISTRY\USER\S-1-5-21-4214214121-105156091-3102055094-1025\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
</Data>
</EventData>
</Event>


It seems that this error appears every time I or another user logs in as well...
that is all I found

 

[Plunder6459]

also the guest account doesn't work at all; in fact the majority of controls for the guest account in control panel have disappeared as well (the only controls in the profile are Turn the Guest account On/Off and Change the picture)http://www.sevenforums.com/attachment.php?attachmentid=292081&stc=1&d=1383440079

 

[UsernameIssues]

It might be too late, but you can...
...disconnect from the internet
...uninstall Avira Free Antivirus 2013 (just as a test)
...restart the computer
...try to create a new account/profile.

 

[Plunder6459]

too late?

 

[Plunder6459]

the problem came to existence way before I installed Avira. At the time I had MSE

 

[UsernameIssues]

Let's see what other forum members have to say on this issue.