Cannot read wps documents

[CLAIRE39]

I was running Kingsoft office on my win 7 pc with no problems, then I updated it, now it will not open any of my documents. I have managed to find out that it is not compatible with an app?? installed on pc. Don't know how to fix this can anyone help.
I have tried installing wps on my tablet so I could read my copies of files but wps will not open on the tablet after downloading???????.

 

[Ranger4]

Hi CLAIRE21, welcome to the Forum.

Do you know where that banner came from?. It would be most unusual for Microsoft to work with a banner. MS updates normally come through Windows Updates, or automatically in some Microsoft Office versions.

Is your Word part of a Microsoft Office, if so what version of Office is it?. Do you have an installation DVD for this Office version.

I see you are running Avast as your AV, so definitely run a full system scan as you may have been hacked.