Cannot scan wirelessly with Epson NX625 ... At my wits end.

[Mike Connor]

That would actually tend to indicate a software problem.

There are masses of people on the net complaining about Epson scanners and drivers, and most of the solutions which have been tried do not seem appropriate in your case.

For quite a number the solution seems to have been clearing any reference to escndv.exe from the registry and removing any epson folders before re-installing.

This is just a long shot, but have you tried using CCleaner?

http://www.piriform.com/ccleaner download and run it. You can run the cleaner anyway.

Once you have run the cleaner, go to "Registry" and click on "Scan for issues". See if there are any references to Epson etc, if there are, click on "Fix selected issues", restart the machine, and then try to run the scanner again.

Regards....Mike Connor

 

[Miss M]

Thank you, but there are no saved preview files, so how can I delete them? I wasn't able to operate the scanner.

That error information only appears when the program hangs while attempting to scan and windows pops up a dialog box with "check for solutions", and "program error details", by clicking on that link, that error report is included. These steps seem to be for windows XP ... I don't see the point of deleting .BMP files, uninstalling epson scan, and then re-installing it? i've uninstalled, updated, and then reinstalled everything at least 6 times already.

Also, I think these steps apply only to a NX625 that is USB connected ... i'll try deleting the .bmp files though ...

 

[Mike Connor]

Thank you, but there are no saved preview files, so how can I delete them? I wasn't able to operate the scanner.

That error information only appears when the program hangs while attempting to scan and windows pops up a dialog box with "check for solutions", and "program error details", by clicking on that link, that error report is included. These steps seem to be for windows XP ... I don't see the point of deleting .BMP files, uninstalling epson scan, and then re-installing it? i've uninstalled, updated, and then reinstalled everything at least 6 times already.

Also, I think these steps apply only to a NX625 that is USB connected ...

Sorry, I was still editing that post.............

I have looked at a whole series of possible solutions to a software error, but none seem appropriate to your problem/system. Try the CCleaner, and see if it helps.

The main problem here is the lack of diagnostic possibilities. If something simply does not work, then one has to find a handle on it. Simply not functioning at all with no useful error messages makes it more or less impossible to find the cause of the fault, and one is basically reduced to trial and error.

Regards....Mike Connor

 

[Miss M]

I use Ccleaner everyday along with the registry cleaner, it didn't solve any of the issues. Plus, neither the scanner nor the printer appear in device manager. Should they?

The only error messages that I provided were the ones I received. Epson scan opens fine, it only has a problem when attempting to scan over the network. It hangs and I have to end the process manually ... which gives me that error when I click on error details.

I suppose i'll wait for EPSON to email me back. There's not much else I can do, short of getting a USB cable and seeing if that works.

Thank you for your help.

 

[Mike Connor]

I use Ccleaner everyday along with the registry cleaner, it didn't solve any of the issues. Plus, neither the scanner nor the printer appear in device manager. Should they?

The only error messages that I provided were the ones I received. Epson scan opens fine, it only has a problem when attempting to scan over the network. It hangs and I have to end the process manually ... which gives me that error when I click on error details.

I suppose i'll wait for EPSON to email me back. There's not much else I can do, short of getting a USB cable and seeing if that works.

Thank you for your help.

The devices should appear in device manager. If they don't they are not installed! Or not properly.

If you look in "Control Panel" "Devices and printers", it should look something like this, ( but with your devices of course);

 

[Miss M]

Neither the printer or scanner appear in device manager. Scanner does not appear in "Imaging" devices.

Printer works flawlessly, though. Odd.

... how would I get the scanner to show in device manager? the drivers should have done that, shouldn't they have? or does that only apply to usb-connected devices?

 

[Mike Connor]

When many scanners start up, they try to set up a "preview" scan. If this fails at some point, the "preview" is still saved to disc, and this effectively prevents any further scans, as the preview is blocked. Removing such a file ( Often a .bmp file), will usually solve the issue.

Of course, if there are none, then that is not the problem.

Regards....Mike Connor

 

[Mike Connor]

Neither the printer or scanner appear in device manager. Scanner does not appear in "Imaging" devices.

Printer works flawlessly, though. Odd.

... how would I get the scanner to show in device manager? the drivers should have done that, shouldn't they have? or does that only apply to usb-connected devices?

The devices must appear, or they are not installed. Try clicking on "Add a device" in the "Devices and Printers" window, You should get a window like this;

 

[Mike Connor]

 

[Miss M]

Neither the printer or scanner appear in device manager. Scanner does not appear in "Imaging" devices.

Printer works flawlessly, though. Odd.

... how would I get the scanner to show in device manager? the drivers should have done that, shouldn't they have? or does that only apply to usb-connected devices?

The devices must appear, or they are not installed. Try clicking on "Add a device" in the "Devices and Printers" window, You should get a window like this;

I tried doing that, my device is never found or detected in that list. Also there is no way to add a network scanner if my computer doesn't detect it ... so I guess that's why I need a USB. It will pick up the wireless printer, but not the scanner.

My scanner is not detected in either device manager or in the wireless devices box.

 

[Mike Connor]

Neither the printer or scanner appear in device manager. Scanner does not appear in "Imaging" devices.

Printer works flawlessly, though. Odd.

... how would I get the scanner to show in device manager? the drivers should have done that, shouldn't they have? or does that only apply to usb-connected devices?

Windows has to have the device installed before it can install drivers. This can be somewhat problematic with some wireless devices, as there can be problems detecting the device. If windows has not detected your devices properly, then installing the drivers wont do you any good.

Some printers work if you just install the drivers. Many scanners and other devices will not.

 

[Mike Connor]

I tried doing that, my device is never found or detected in that list. Also there is no way to add a network scanner if my computer doesn't detect it ... so I guess that's why I need a USB. It will pick up the wireless printer, but not the scanner.

My scanner is not detected in either device manager or in the wireless devices box.

If a device is not found, then it can not be installed. Which brings us back to either a hardware error in your scanner, or incorrect setup of the scanner making it undiscoverable for Windows.



Click on " What if Windows doesn't find my device", and you will be given various tips.

 

[Mike Connor]

As a matter of interest, some wireless printers work with just the drivers installed, as long as no errors occur which would require the printer to send something back to the machine. It is not strictly necessary for a printer to send anything back to the machine as long as it works properly. It simply receives a stream of data and does its thing. The machine itself does not care where the data goes, it just sends it. If a suitable working printer is in the vicinity, then it prints. This means that some printers will actually work with just the drivers installed, but you can go crazy trying to troubleshoot such incorrect setups when anything does go wrong. For correct and full operation two way communication is required.

A scanner is fundamentally different in this respect, it must have full two way communication before it can operate. Unless it is correctly installed it can not send any data to the machine.

Regards....Mike Connor

 

[Layback Bear]

I think I'm learning something. Mike is what you are saying is that a scanner needs to call home to the computer and it can't wireless. The Send To option won't work.

 

[Mike Connor]

I think I'm learning something. Mike is what you are saying is that a scanner needs to call home to the computer and it can't wireless. The Send To option won't work.

Basically yes.

But the fact that some wireless printers work with just the drivers installed is really the result of sloppy programming. It should not be possible. Wireless devices of this nature should be forced to install full two way communication.

However, in cases where a printer works, and a scanner doesn't, ( Especially when they are in the same box!), it has been the case on a number of occasions that the devices were not correctly installed, but the printer worked as long as nothing went wrong with it, like a paper jam or "out of ink". It printed what it received, but could not send anything back to the machine. It just functioned as a receiver, ( like a radio receiver if you will, that does not need to send anything back to the broadcaster either, it just plays whatever it receives).

In order for a scanner to work at all, it has to send data back to the machine. Unless it is correctly installed it simply wont work.

Regards....Mike Connor

 

[Layback Bear]

Thanks Mike. I understand now.

 

[Mike Connor]

My pleasure.

Regards....Mike Connor

 

[Miss M]

Well, finally got my USB cord.

It actually scans when the cord is plugged in, it's in device manager and even works with Windows Fax and Scan.

However, it still will not scan wirelessly without the cord. I do not know why - "Network Scan" reports no errors. This unit was advertised as having the ability to print and scan wirelessly .. since I have a laptop, that was one of the major selling points. It just won't.

Thinking of selling it now ... it's very disappointing. :[ Thank you for your help though, everyone.

 

[midnightcat]

There are masses of people on the net complaining about Epson scanners and drivers, and most of the solutions which have been tried do not seem appropriate in your case.

GROAN! The same is true of HP scanners! I do have an Epson NX625 wireless which will scan (so far) without a problem, but my HP Officejet 6500 (USB connection) worked flawlessly under XP. Bought new Win7 machine 4 months ago, had to get whole new software pkg from HP to even install it on Win7. Worked fine until last week. Now the scanner locks up about 1/4 of the way through the scan.

I have read everything I can find on the 'net, several times. All the fixes apply to Vista and XP, and do nothing for the Win7 problem. And getting info from HP? well, the support world is full of sharks these days.

My local guru suggested try to run it under XP compatability mode but that doesn't work because the software is different now than it was with XP.

I have long been a fan of HP, but not right now. My next question is what is happening with the new HP units which say Windows 7 on them. My Epson NX625 is newer and a Win7 labeled unit; as I said, it works but I cannot tell the OP what is different in his set up.

BJ

 

[steve10brink]

Problem communicating with Epson scanner over wireless

I finally found a solution to this problem which suddenly appeared after some Win7 updates several months ago. This was with my Epson WF2540 all-in-one that stopped scanning (no communication message).

Solution:
1. Open Epson Scan Settings (in same folder as Epson Scanner)
2. You should see the Epson Scan Settings window listing all scanners. You probably will not see yours!
3. Make sure the Network button is activated (not the Local button)
4. Select Add.. A new 'Add' window will pop up. You can enter a unique name for the scanner if you wish.
5. Do not try to 'Retry' on the 'Search for addresses' option. Instead push the 'Enter address' button.
6. You will need to type in your Epson Printer's IP address in the field highlighted near the bottom. You should be able to get this from the printer's front panel.
7. After the IP address is entered select OK and the new scanner name will appear on the Epson Scan Settings
window. Go ahead and hit the 'Test' button which should come back with a positive message. If not you
may have entered the wrong IP address. Go back to #4.
8. Select OK at bottom and you should be good to go.