Hello. I purchased Windows 7 online and installed it, and after a few days it started bothering me about validation. I bought it off of Microsoft's website and had no idea it would need a key or other. I can't find where the key would be, so I considered it a lost effort. So when I hit buy a new product key online it takes me to Genuine Microsoft Software, which does not work neither on Internet Explorer, nor Mozilla Firefox. When I try running the programs it gives me, it inevitably ends in an error. If I run legitcheck.hta it says Watweb.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. and when I downloaded the WindowsActivationUpdate, and I hit Continue button on the Genuine Microsoft Software, it tells me Please wait for the install to complete and then click Continue or view the troubleshooting tips. I only get the watweb error on Internet Explorer, on Firefox the page does not go past the continue button. I've no idea what to do at this point so I turn to this forum for help, I'd really appreciate any help anyone could offer. - Sharkie. Trying to post my diagnostic log, one second.....
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-BTP99-TC9G4-BBDJJ
Windows Product Key Hash: qe44tOGh9M306+6cxh9QgyD0Exw=
Windows Product ID: 00359-OEM-8992687-00174
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {2B458F31-3BBC-44D3-8654-995C56E597E1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2B458F31-3BBC-44D3-8654-995C56E597E1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBDJJ</PKey><PID>00359-OEM-8992687-00174</PID><PIDType>2</PIDType><SID>S-1-5-21-477802235-1971101323-372396559</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2012</Version><SMBIOSVersion major="2" minor="8"/><Date>20140930000000.000000+000</Date></BIOS><HWID>26623307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800174-02-1033-7601.0000-1162015
Installation ID: 013881502766191032151144318390912594279843762642529715
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BBDJJ
License Status: Initial grace period
Time remaining: 28980 minute(s) (20 day(s))
Remaining Windows rearm count: 3
Trusted time: 4/30/2015 2:26:20 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000006
Event Time Stamp: N/A
ActiveX: Not Registered - 0x800700c1
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\wat\watweb.dll
Tampered File: %systemroot%\system32\wat\npwatweb.dll
HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEACraSj2jNrA7SjTCOhgecKnyYyPY=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
SSDT Ther_R Ther_Rvp
My Computer
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Homemade
- OS
- Windows 7
- CPU
- i5 non-k
- Motherboard
- ASUS Z97-A
- Antivirus
- AVG Free
- Browser
- Mozilla Firefox