Canon MX850 Multifunction - Scanner function not operable

[schloss8]

The scanner function on my MX850 multifunction printer has never worked with Windows 7. My printer is connected via Bluetooth and all print functions work just fine.
I used to access the scan function either via the Scan button on the printer itself or through the Canon Solution Menu "Scan/Import Photos or Documents". Now when selecting the "Scan/Import" button on the Solution Menu, I get the error: The scanner driver supported by this software is not installed.

I've uninstalled all Canon drivers/utilities and re-installed them from the Canon website and still get the same error when trying to access the scan function. Again, all regular print functions work just fine.

Help?

 

[whs]

Hmm, sounds like a driver problem. But try an alternate approach with Paint. Also, did you try when connected with a USB cable rather than Bluetooth.

 

[schloss8]

I tried Paint, and the "From Scanner" selection is greyed out and not accesible. Also tried with a USB and have the same problem.

 

[whs]

That is definitely a driver problem.