Can't access my Windows Updates

[eaglepi]

I just noticed I haven't gotten a updates message in a while and when I shecked the settings it says no action needed but when I try to open Windows Updates I get this

Yes I have rebooted several times.

I hope someone has a solution for this issue

thanks

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

Also...

Please download the Farbar Service Scanner from

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Right-click on the saved file and select 'Run as Administrator', and tick all the options, then click on the Scan button - copy and paste the report to your response.

 

[eaglepi]

I got this message when running the System Update Readiness Tool

Now what????

 

[Layback Bear]

Did you try this as per Noel's request?

http://www.bleepingcomputer.com/download/farbar-service-scanner/

 

[NoelDP]

This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found - and reboot once installed
then go back to Windows updates and install the others.

 

[eaglepi]

Did you try this as per Noel's request?

http://www.bleepingcomputer.com/download/farbar-service-scanner/

Sorry I am confused, the first instructions the tools wouldn't work so I didn't do the second link as I thought I had to use both. And then the regedit didn't seem to work for me. I think some are assumming that I know more than I do. Please give me step by step instructions.

I appreciate the help I just have to be able to understand it

 

[NoelDP]

That's not the tool I suggested you use - which is a much simpler one.

Please just follow the instructions given, and report back in detail if you have problems so we can try to explain the right area for you.

 

[eaglepi]

That's not the tool I suggested you use - which is a much simpler one.

Please just follow the instructions given, and report back in detail if you have problems so we can try to explain the right area for you.

Sorry I disappointed you but I replied that I could not find the link to download your preferred tool. I get he page do not see a link for the download. Can you please post a direct link.

Also I forgot to mention I build a new computer and this is a new install of Windows 7 Ultimate 64 Bit and I have not been able to run windows updates, so there is no older update to work with.


Please Look up a few post and see the error window when I downloaded and ran the tool you wanted me to run.

I keep getting the error message.

I'm sorry it is getting very late I will come back and look for any replies tomorrow.

 

[NoelDP]

I have no idea why you couldn't find it - here's what I see clicking on either my link, or Layback's...

 

[Layback Bear]

Can you get to this page?

https://support.microsoft.com/en-us/kb/947821

From the tutorial on this page.

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

In order for Noel to help he needs information that he request.

 

[eaglepi]

Can you get to this page?

https://support.microsoft.com/en-us/kb/947821

From the tutorial on this page.

http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html

In order for Noel to help he needs information that he request.

I fully understood that he needed the info to help me. It wasn't that I didn't want to give him the info, I replied 2 times that the instructions were over my head and when I asked for some clarification, I was told to download the file Noel wanted me to download I think he was cummunicating above my head, not his fault, it was my fault for not having the level of expertise.

I thank him for the help but I was unable to follow his instrutions, once again NOT his fault it was my fault.

I contacted Microsoft today and they were able to fix the problem and now I am able to download the windows updates.

Thank you for the help you attempted to give me.

 

[Layback Bear]

Glad Microsoft got things working.
I was not putting fault on you or anybody else.

Everybody can't do everything. I was just trying to point out that we can only help if we get the needed information.

Happy computing.

 

[eaglepi]

I wanted to thank you again for trying to help me. I got it fixed with Microsoft tech support.