Can't connect internet, Unidentified Network

[raiden1701]

Windows 7 64-bit Home Premium
ACER Aspire X3400
Nvidia Nforce 10/100/1000 ethernet
Cable internet
SB1502 Cable modem

When I try to connect to the internet, it just says "identifying" then says it is an "unidentified network". I've tried:

Resetting the modem
Checked all cables
Uninstalled and reinstalled the drivers
Disabled & enabled the drivers
It's set to automatically connect to DNS
Updating the ethernet with the latest from Microsoft
Ran ipconfig /release and renew
Tried another modem and new cables
Tried other houses with DSL & Cable internet

I installed a USB wireless device which worked when I tested it in wireless areas. But so far nothing has worked for the wired part. At one point before all this started, the internet worked intermittently and would work at other houses perfectly. So I assumed it was my modem or connection at my house. But then I plugged another PC into my modem and it worked instantly. So I know there is no physical problem with my connection, modem or cables.

 

[Clinkz]

Try resetting your TCP/IP stack by doing the following. Right click the Command Prompt (CMD.EXE) and select "Run as Administrator".

Run the following command netsh int ip reset c:\resetlog.txt

please post results of an ipconfig /all command here.

 

[raiden1701]

When I try that it says "There's no user specified settings to be reset".

 

[Clinkz]

ok try Resetting WINSOCK entries to installation defaults: netsh winsock reset catalog

And please post your ipconfig here as well.

 

[wilywombat]

How long has this been happening and do you have auto updating switched on? A number of forum members have experienced similar symptoms since the last auto update round about 18/19th April. My other half had similar problems and I did a system restore to a date prior to the updates (about 10 days before) and everything returned to normal. The update has changed since as the machine in question has auto updated correctly. The system restore trick may help you out if you haveauto update on...Good luck!

 

[Orbital Shark]

Hi, what happens when you right-click the network icon and select Troubleshoot problems?

 

[raiden1701]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chelsea Ann>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Andrew-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-26-2D-39-97-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8c5b:a740:62ba:aea3%14(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.174.163(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 301999661
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-E4-B7-DD-00-26-2D-39-97-DB

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{BE3C94ED-E9E7-46BD-BAB8-CCA290D2952D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Chelsea Ann>

As for auto updating, yes it is on. If you could give me a name of the suspected update then I could uninstall it.


Troubleshooting told me to reset my modem so I did. The results say: "Local Area Connection" doesn't have a valid IP configuration

The computer is 2 months old. Right from the beginning the internet has worked intermittently. The internet would work till the PC was shut off. Then to get it to work again after the PC was back on I had to unplug stuff and spray out all the contacts and it would work till shut off. Then the same thing each time. BUT, when I tried it at houses with DSL instead of my cable, the internet would work instantly. But now it won't work anywhere. And any other PC's internet works fine with my cable modem setup.

 

[wilywombat]

Have you tried the system restore I suggested earlier?

 

[richyrichuk]

thats as u may know is simply a DHCP issue, any other devices on ur network?

make sure its not hardware related can try a linux live boot CD several times to check.

that way you can either see if its 7 or the PC it's self, either back to factory settings through built in recovery. or take ur PC back if faulty.

also when u have a 169 address

try

ipconfig /release
then
ipconfig /renew

see if u pick up an IP

Have you tried the system restore I suggested earlier?

Right from the beginning the internet has worked intermittently

he said already

 

[Clinkz]

The reason you have no connectivity is because of this address.

Autoconfiguration IPv4 Address. . : 169.254.174.163(Preferred)

This is an automatic IP address assigned to the computer when it is set to recieve an IP through DHCP but cannot locate the DHCP server.

I would suggest setting a static IP address instead.

 

[raiden1701]

OK, I used a static IP, but still doesn't work.


IP: 172.16.153.70
Subnet Mask: 255.255.0.0
Default Gateway: 172.16.153.2
Preferred DNS Server: 172.16.153.2

 

[raiden1701]

Is it possible that the LAN part of the PC is physically damaged?

 

[richyrichuk]

This is an automatic IP address assigned to the computer when it is set to recieve an IP through DHCP but cannot locate the DHCP server.

I would suggest setting a static IP address instead.

i did actually just say the same thing, but ok

Is it possible that the LAN part of the PC is physically damaged?

if u have given a static IP and doesnt work it could be yes, if u do what i said of getting a live CD u can confirm this

 

[colinearpsycho]

ipv6

while your anonymity isn't as secure from a non-network intruder standpoint, you can try turning off ipv6. if you have a dynamic ip it can cause issues, try turning it off, rebooting, and turning it on, rebooting and see if that helps.

 

[SledgeDG]

OK, I used a static IP, but still doesn't work.


IP: 172.16.153.70
Subnet Mask: 255.255.0.0
Default Gateway: 172.16.153.2
Preferred DNS Server: 172.16.153.2

I might be confusing something here but in your example, isnt't the default gateway supposed to be 172.16.153.1 (same goes for the Preferred DNS server if your router acts as a proxy otherwise you should enter the real DNS-IPs here) ??

-DG

 

[raiden1701]

I'm not sure what you mean by getting a "live CD". I also tried turning off the IPv6 and rebooting and all that to no avail. I tried the static IP again with the changes suggested, also didn't work.

 

[wilywombat]

Could be a logic latch in your router. Try re-setting your router back to factory defaults and set it up from the beginning.

 

[richyrichuk]

I'm not sure what you mean by getting a "live CD". I also tried turning off the IPv6 and rebooting and all that to no avail. I tried the static IP again with the changes suggested, also didn't work.

Live CD - Wikipedia, the free encyclopedia

download a flavour of linux burn it and boot into it see if u get an IP

 

[Richard EP]

I wasted several days of my life with this problem, I don't think you'll solve it - looks like the microsoft solution DOESN'T work with home premium versions. Get a windows 7 compatible router/switcher which your computer will recognise.

 

[raiden1701]

OK, I reset-ed my modem and started over, still nothing. There seems to be a lot of Linux Live CD's. Could you point me to one that would work for me?