Can't connect to internet - IP's are all 0's & DHCP is not enabled

[deepgreensea]

Hi,
I'm working on a friends laptop & at first thought that she had this new Malware virus, but when I look at the IP config all of the IP addresses are zeros. DHCP is disabled for all adapters. When attempting to load IE page I get Error 105 - Unable to resolve the server's DNS address. I'm not sure where to start... Any help is appreciated!!
K~

 

[solarmystic]

Try resetting her all her IP settings to default using the following IP reset file:-

View attachment IPResetALL.zip

Unzip the file, run the exe file and when asked to reboot, reboot.

 

[deepgreensea]

Didn't change anything...

 

[chev65]

Didn't change anything...

A screen shot of the ipconfig/all would be helpful here but you might first try disabling the Microsoft virtual WiFi miniport adaptor first as it causes DNS failures quite often.

 

[chev65]

Try resetting her all her IP settings to default using the following IP reset file:-

View attachment 221615

Unzip the file, run the exe file and when asked to reboot, reboot.

You do realize that this file also reboots the machine automatically?

I should know because I'm the one who converted it to an .exe