Can't connect to Youtube

[Donnah]

Win 7 Pro RAM 4GB 64-bit OS all updates and Patch.
Until about 2 weeks ago I had no problem opening Youtube.
Now, I get error message: "Oooops! IE/Firefox/Chrome could not connect to YouTube - Broadcast Yourself.. Try reloading."

I have cleared cache, Java uninstall/reinstall - have not changed anything - I don't go messing in the Registry.

This is the only website I am not able to enter.
Would really appreciate your help.
Thank you - Donna

 

[Mike Connor]

First, you need to make sure Malware is not affecting your system. Download this,

Download Malwarebytes Anti-Malware 1.50.1 - FileHippo.com

Install it, update the database and run a FULL scan.

If it finds anything, post the log here.

Regards....Mike Connor

 

[Donnah]

Scan results

Malwarebytes' Anti-Malware 1.50.1.1100
Malwarebytes : Free anti-malware, anti-virus and spyware removal download

Database version: 6460

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

27/04/2011 6:05:18 PM
mbam-log-2011-04-27 (18-05-18).txt

Scan type: Quick scan
Objects scanned: 154994
Time elapsed: 2 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

 

[Mike Connor]

You only did a QUICK scan. A FULL scan is required.

But OK. That looks good so far. So, something is preventing you from opening that site.

Are you the only user on this machine, and do you have administrator rights?

Can you open this;

http://www.youtube.com/movies

Regards....Mike Connor

 

[Donnah]

I'm the only one using the machine and I have admin rights.

"Can you open this;"
Oops! Google Chrome could not connect to YouTube - Broadcast Yourself.
Try reloading: www.*youtube.*com/*movies
Additional suggestions:
Access a cached copy of www.*youtube.*com/*movies
Search on Google:"

This is the message I get no matter what Browser I use.
Thank you for your assistance.

 

[Mike Connor]

I'm the only one using the machine and I have admin rights.

"Can you open this;"
Oops! Google Chrome could not connect to YouTube - Broadcast Yourself.
Try reloading: www.*youtube.*com/*movies
Additional suggestions:
Access a cached copy of www.*youtube.*com/*movies
Search on Google:"

This is the message I get no matter what Browser I use.
Thank you for your assistance.

OK. Something is actively preventing you from accessing that site. Your hosts file may have been altered:

The hosts file is located at C:\Windows\System32\Drivers\etc

and also at

C:\Windows\winsxs\amd64_microsoft-windows-w..nfrastructure-other_31bf3856ad364e35_6.1.7600.16385_none_6079f415110c0210


The file should look like this;

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

Make sure that no entries for youtube are in there. You can view and edit the file with any standard text editor, Notepad will do it for instance.

Regards....Mike Connor

 

[jp07764]

Maybe your temp files need to be cleaned out.
Try Ccleaner CCleaner - Optimization and Cleaning - Free Download
If that does not work you try clearing out your DNS
resolver cache. Sometimes if a site does not load
it remembers it so you have to clear it.
Try Ccleaner first keep it on default settings and DONOT
use the reg cleaner part.

Jimmy

 

[Mike Connor]

I am assuming here that you do actually have the right to access Youtube from your machine. If you are in a school or using a company machine, access may be blocked.

Go to this site;

Anonymouse.org

and type or paste in the youtube URL

Can you access the site now?

 

[Donnah]

Mike - thank you.
Here is a quote from the Host file:
#block activation
127.0.0.1 mpa.one.microsoft.com #for XP/2003
127.0.0.1 sls.microsoft.com #for Vista
127.0.0.1 registeridm.com #for IDM
127.0.0.1 activate.adobe.com #for Adobe CS4208.117.236.70 youtube.com #for Youtube
208.117.236.70 YouTube - Broadcast Yourself. #for Youtube
208.117.236.70 YouTube - Broadcast Yourself. #for Youtube

Do you mean that I should delete the Youtube parts?
I'm nervous about doing this and want to check first.

 

[Mike Connor]

Mike - thank you.
Here is a quote from the Host file:
#block activation
127.0.0.1 mpa.one.microsoft.com #for XP/2003
127.0.0.1 sls.microsoft.com #for Vista
127.0.0.1 registeridm.com #for IDM
127.0.0.1 activate.adobe.com #for Adobe CS4208.117.236.70 youtube.com #for Youtube
208.117.236.70 YouTube - Broadcast Yourself. #for Youtube
208.117.236.70 YouTube - Broadcast Yourself. #for Youtube

Do you mean that I should delete the Youtube parts?
I'm nervous about doing this and want to check first.

Yes, you need to delete those entries. That is what is blocking your access.

You can just delete them with the text editor you are using, and then "save". This will then give you back access to YouTube.

I don't know what put them in there, usually it's malware, or some "optimiser" program. But they shouldn't be there.

This is what you need to delete;

208.117.236.70 youtube.com #for Youtube
208.117.236.70 YouTube - Broadcast Yourself. #for Youtube
208.117.236.70 YouTube - Broadcast Yourself. #for Youtube

Make sure you get the entry after 127.0.0.1 activate.adobe.com #for Adobe CS4208.117.236.70 youtube.com #for Youtube
I have marked it in red.

You may need to copy the edited file to your desktop first, and then copy it to where it needs to be. This is a rights issue.

I have also marked what you need to delete in red in YOUR quote above.

Regards....Mike Connor

 

[severedsolo]

Just one thing to mention. Unless you run the text editor as Administrator, Windows will not allow you to save the Hosts file directly to where it needs to go. You can either Right Click>Run as Administrator your text editor of choice, and then open it and edit, or you can save to a non restricted area (Like Documents) and copy over, acknowledging the UAC prompts when they appear.

 

[Donnah]

Mike I went to the anonymouse website and entered the Youtube link - YouTube - [Shanghai World Expo Closing Ceremony Concert 720HD] 04 - Fusion of Art and Music - but it went to a black screen with a small advertising.

Jimmy, I have cleaned out all temp files. I use Vopt for keeping my machine clean. Thanks for the input.

 

[Mike Connor]

Mike I went to the anonymouse website and entered the Youtube link - YouTube - [Shanghai World Expo Closing Ceremony Concert 720HD] 04 - Fusion of Art and Music - but it went to a black screen with a small advertising.

Jimmy, I have cleaned out all temp files. I use Vopt for keeping my machine clean. Thanks for the input.

We seem to be a little out of sync.

No worries. Your problem is being caused by the entries in the hosts file. Once you delete those entries you will have access again.

Regards....Mike Connor

 

[Donnah]

Mike - you are the Man of the Hour - thank you so much.
I can now enter Youtube perfectly.
I am deeply grateful.
This is an area I have never been into and so hope that I need not go there again but
just in case, have saved your information.

Also, thank you to all that offered their help.

Donnah

 

[Mike Connor]

Mike - you are the Man of the Hour - thank you so much.
I can now enter Youtube perfectly.
I am deeply grateful.
This is an area I have never been into and so hope that I need not go there again but
just in case, have saved your information.

Also, thank you to all that offered their help.

Donnah

Entirely my pleasure Donnah.

Regards....Mike Connor

 

[jp07764]

Glad you got it fixed.
I learned something as well.

Jimmy

 

[Oondin]

I have been having the same problem and have done all the steps You all have listen here and my youtube still dosnt now work any suggestions?

 

[Fluxar]

in my windows/system32/drivers/ect directory, i have two hosts (one just hosts, the other hosts.sys) in the folder because i cannot delete or even edit the hosts file which extension is no visible as it is read-only format. Because of this i still cannot connect to youtube (or google). I am the admin on the pc, with 3 other standard accounts. Am i doing something wrong?