Solved Can't download anything with IE11 win7

[UsernameIssues]

I have removed that one as well. The same result is observed. I am sure there will be a point when some new idea will pop up, knowing your expertise in this field. As for the new account, sure I will do it, after the sfc_error being made clear to me. I am very curious to know the effect of getting this particular thing right.

Please read this:
https://support.microsoft.com/en-us/kb/3068708

he two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or actual corruption on a device that is running this update, and this issue will be fixed in a later service update.

 

[robwin7fo]

All right, I have done the sfc scan again. The error is still there, "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log."

Thank you.

 

[UsernameIssues]

They all still point to KB3068708. It is your call. You can ignore this or fight it.

It you want to fight it, then...
...install KB3068708 again
...restart
...uninstall KB3068708 again
...restart
...run SFC scan again

 

[robwin7fo]

I could not install it again, because somewhat it had re-installed itself un-noticed. When I looked in the update list it was already there. So, I un-installed it, an restarted, and run the sfc scannow and the result was, "Windows Resource Protection did not find any integration violations." (Of course I am aware it will re-install itself on its own in the next automatic update.) Also, the dowloading is still not solved. Anyway, I will not bother anymore about the KB3068708, I will leave it there when it's re-installed.

Note: all the cmd has been done on Elevated command prompt.

Thank you again for your time.

 

[UsernameIssues]

Okay - so we are finished with SFC.

Completely reset IE once more please:
http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
Including step 5.


If downloads still fail, you can try a new admin user profile.
(Do you need help doing that?)

If downloads still fail, you can remove that new profile and be back to the way that you were.
(Do you need help doing that?)


By the way - not to discourage you - but I see that you picked Avira to replace AVG. It is fine if you want to stick with them, but never contact them for support. The last time* that I watched them remote into a system, they used the scam of showing the user harmless errors in the Windows event logs and then asked for $300 USD to fix stuff. I ended the remote session and uninstalled Avira. That fixed the problem that the user had with Firefox.

*about two months ago.


While troubleshooting, ThrashZone suggested using Microsoft Security Essentials in post #7. After the problem is fixed, you can install any antivirus app that you want. I (and other forum members) also ask people to install MSE while troubleshooting. We do this because we now that MSE will not interfere with any of IE's functions and we know pretty much every setting within MSE. But at this point, I'm not going to ask you to change to a 3rd antivirus app.


If none of the things mentioned above solve the download problem, then it is time the revisit how you did the clean boot.

 

[ThrashZone]

Yep this update is responsible for the sfc error
https://support2.microsoft.com/default.aspx?scid=kb;en-us;3022345

Additional information


The included service uses SSL (TCP Port 443) to download manifests and upload data to Microsoft when data is available for upload. The service uses the following DNS endpoints:

• vortex-win.data.microsoft.com
• settings-win.data.microsoft.com

This update contains the following files that are occasionally updated by the Diagnostic Tracking Service:

• telemetry.ASM-WindowsDefault.json
• utc.app.json

The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or actual corruption on a device running this update, and a later service update will resolve this issue.

So the actual sfc error is not why you can not download that is something else,

Use Clean boot,
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
Click Start and type in the search box,
msconfig
Click on the suggestion on top or hit the Enter key,
Go to the Startup section and take some screen shots for a complete list,
Go to the Services section and on the bottom left Check the box to Hide All Microsoft services,
Repeat the screen shots,
See the links above my signature on how to take and upload screen shots here,
Cheers.

 

[robwin7fo]

I guess you mean the screenshot of startup and service in the msconfig. It's quite heavy all in all, 1,462KB zipped file. Perhaps, before proceeding further, I need your comment first.

 

[GokAy]

You can attach the screenshots directly, we have a 2MB limit per screenshot which is more than enough.

Sorry I have not read from the start, things you can try:
- Safe Mode with Networking
- Another browser
- Connect directly to the modem, remove router if there is one
- Another user account - http://www.sevenforums.com/tutorials/181024-user-account-create.html
- Get Download Complete Internet Repair - MajorGeeks and run as admin, select options 1-5 and also Reset Windows Firewall.
- Change network adapter's MAC address - Win7 MAC Address Changer v2.0 (randomize is enough) if possible (I still need to write a more comprehensive method for this as was advised some time ago )
- Clean startup as told in post #26.

 

[robwin7fo]

I tried the shortcut first, by downloading and installing Download Complete Internet Repair - MajorGeeks. Out of the 11 options there, I got lost to select for the right related option to the present problem of downloading. Anyway, I tried "Repair Internet Explorer...", but still didn't come out favorably. Could you suggest a close option to this from the 10 remaining others, please?

Regards.

NB. Right at this time the AVG has been uninstalled, thus no Antivirus or Firewall being used. Avira is not installed, either.

 

[GokAy]

Try all of them mate, some of them are not fixes as you can see but let us know if it is IE or system wide etc. All of the above can be done within 1-1.5hours if you are slow.

 

[robwin7fo]

While I want to shout for joy for the outcome since it did work at last, at the same time, it wouldn't do it in the first place. Only upon pressing the button "Retry" (each time), it does the downloading. The first time, it gives the usual error message of "unable to download", but Retry does it normally without fail. I did the trys with many different downloadings including the Microsoft Security Essentials, and all could be dowloaded on the Retry.

However, I must thank you first for this, and of course I must not forget everyone who have endevoured themselves in helping me with this nasty incovenience. Thank you for your valuable time. Lastly, if you have any more idea about the failure in the first try, much appreciated, please.

 

[ThrashZone]

Try these Mr. Fixit's
https://support.microsoft.com/en-us/mats/ie_performance_and_safety

https://support.microsoft.com/en-us/kb/972034
Go to 1-a and use the wizard,
https://support.microsoft.com/en-us/kb/923737

 

[robwin7fo]

Back to square one.

First of all, I am very sorry to you all for this vicious circle because I thought I had it almost solved, but now I have realized it wasn't. Next, let me say that I have a duplicate copy of the Hard Disc which I made before attempting to solve the problem from the beginning in case of anything that might go wrong. I used the DisCopy of EaseUS for it.

Now, having tried the Mr. Fixit, and still didn't get anywhere, I disposed the HD and changed it with the original duplicate copy to start all over again. What I noticed with this copy was, I made mistake for NOT to press the Retry button before posting the problem in the Forum. I only tried to press it after GokAy #28, when it seemed to work, although it has been like that all the time. But this time, with this HD copy to confirm it, I pressed the "Retry" after it failed to download, and there it proceeded from 0% to finish, and gave the result as "download was successful." But when I look at the icon of the downloaded file, it is a white icon that would require a Program to open it.

Then I moved to another machine to start download the same file for a check. Then I realized the character before the extension file was not the same. Under normal event, it is like the file in the Attachment where I pointed with red arrow, "Downloading extension format 1", which is a point (not underbar or else). With this kind of downloading, there is no problem.

But, with the one which gives me headache now, it is like the one on the file in the Attachment with the character before the exe extension as an underbar. See file "Downloading extension format 2". As you can see, how on earth the point has been changed to an underbar like that from the server before even starting the downloading. I have no control of that. If I continue to save this file as it is, a "Save As" window will open, as in the Attachment file "Downloading extension format 3", and an error message will eventually show up, saying "Unable to download ....." However, if I click the Retry button, it does the downloading to the finish, but with a blank icon that needs a program to open it. Here I have two choices. (1) Either, I will alter the underbar in the filename of that icon as xxxxxx.exe (in that case it changes to the proper icon, or (2) I change the underbar before the exe of the filename in "Save as" window as in the Attachment file "Downloading extension format 3", and this also will work as normal.

The Mr.Fixit didn't help with this.

I have un-installed AVG with Revo Uninstaller (Trial version). but still didn't do the job.

So I am now back to square one with this new duplicate copy of the original, having more precise knowledge of the problem than what I described before.

For this reason, that is why I asked for an apology, and for your understanding right from the beginning of this new description of the problem.

Many thanks to you all, as always.

 

[Jason01]

Partial Downoad problem

The 'partial' download problem is IE related, use FIREFOX to download any app's.
Close Firefox on completion of download,AV \MWBytes scan & install using exe.

 

[robwin7fo]

Oh, it was my mistake for not telling ahead that Malwarebyte downloading is just an example. The real problem here is the "downloading" itself. This is the same with whatever I download. It is this that I would like to put right as it was before when I could download anything without any trouble like my other machines. Thank you for your input.

 

[Jason01]

I understand that,I experience the same thing,when I go to the download folder, the download shows as 'partial', no matter what app it is.

Do try the Firefox method if you are still experiencing the problem,as I find that it works, whereas IE doesn't.

I keep Firefox just for that purpose.

Good luck.

 

[ThrashZone]

Hi,
Didn't you already download MBAM using safe mode with networking ?
If it works then you have a third party blocking the downloads
I believe I already posted the proper uninstall process for AVG and it did not include using REVO.

Use safe mode with networking again and download Adwcleaner,
Run it in safe mode...
Then boot normally and run it again,
Do you same for MBAM,
Review Jacee’s instructions to run Adwcleaner here post #7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
On the BleepingComputer site use the button that looks like this,

 

[Jason01]

'Partial' Downloads

I 'think' that I have just found the 'problem' as I have just been able to complete a download.

I have W7-64 Bit with IE9.

I went into msconfig & noticed that 'Windows Installer' service was set to 'manual'.

I then went into services.msc where it was 'stopped' & on 'manual'.

I set it to 'automatic' & 'start' then rebooted.

I went to an app site, chose an app to download & it completed as normal.

It's worth a check for anyone with the problem.

I am assuming that while a download is in progress Windows Installer service is initiated in preparation for installation after any security checks & that being set to 'manual' with 'stopped' prevented completion?

 

[UsernameIssues]

I 'think' that I have just found the 'problem' as I have just been able to complete a download.

I have W7-64 Bit with IE9.

I went into msconfig & noticed that 'Windows Installer' service was set to 'manual'.

I then went into services.msc where it was 'stopped' & on 'manual'.

I set it to 'automatic' & 'start' then rebooted.

I went to an app site, chose an app to download & it completed as normal.

It's worth a check for anyone with the problem.

I am assuming that while a download is in progress Windows Installer service is initiated in preparation for installation after any security checks & that being set to 'manual' with 'stopped' prevented completion?

Thanks for the additional info, however:
The Windows Installer service should be set to Manual. It need not run all of the time.

Downloading/Installing Malwarebytes does not use the Windows Installer service. The Windows Installer service should remain stopped thru the entire download/install process for Malwarebytes. Whatever issue you encounter was most likely cleared by rebooting your computer.

 

[robwin7fo]

Jason01:

Thank you always for your effort in trying to help me out of this mire. Now, the problem I have here seems a bit different from the Partial download you mentioned. In my case, it is a full complete download but one has to remove and replace manually the underbar before the extention file, and voila it becomes normal. I think this is faster than using Firefox in this particular case. But it's annoying to keep replacing the underbar all the time when dowloading. The fact the underbar is there (when it shouldn't be) that means there must be something wrong somewhere there. And this is exactly what I wish to have it right.

ThrashZone:

You have been tirelessly and kindly assisting me with this problem, together with other people who have given all sorts of suggestions. Thank you all. Now, the reason why I used RevoUninstaller this time is because when I followed the instruction you gave in post #7, after the uninstall a popup of AVG keeps showing up everytime I reboot, and also there were three components of AVG running at the back. This goes contrary to what I read before uninstalling it that it promised to remove every components in the registry. I was annoyed by it just in case the AVG was the culprit. So I resorted to use Revo leaving no trace of AVG left behind. I am sorry if that was not what you intended to achieve. If this is important, I have another copy (duplicate of the original of this HD here) so I can use it to start the process anew in order to follow the proper attempt.

Next, I downloaded the Adwcleaner and followed the link. The result of the scan was that vToolbarUpdater18.8.0 was found. I removed it, and the machine restarted. When I tried the dowloading of Malwarebytes (with few others) they all have the dot before the extension file exe replaced with underbar, as before. In another word, still no luck yet.

As for the safe mode, that was the first thing I did. I tried to download from there, and it exhibited no anomaly whatsoever - no underbar before the exe but with point (dot), the normal way.

Thank you again thus far.