Can't Get Windows Updates

[maranatha4u]

Don't know why I can no longer get Windows updates. Attached is a screenshot of the error msg I'm getting.

 

[JDobbsy1987]

Hi,

Take a look at this answer as it appears to have worked for quite a few people... Window update error "WindowsUpdate_80070005" - Microsoft Community

Let us know how you get on.

Regards,
Jamie

 

[maranatha4u]

To No Avail

Thanks for your possible solution here, but despite my doing your instructions extremely meticulously, they were to no avail, as I still get the red page popup, preventing me from getting any upgrades. And, to take the step one further, I even completely disabled my antivirus software program (ESET Smart Security 5 and the firewall); didn't improve matters, unfortunately. So, as a process of elimination, at least it's not my antivirus software causing the problem. A real enigma to say the least. Talk about a job "for Superman."

 

[Debbie B]

Hi,

Please reset the Windows Update Components firstly by clicking on the URL mentioned: http://support.microsoft.com/kb/971058

Also perform a system file check, open the command prompt, input the command “sfc /scannow” then press ENTER.
After following the above mentioned steps, retry the Windows Update.

If the issue still persists, try modifying the permission on the C: Windows\softwaredistributionfolder, which could be hidden. Change the security permissions on this folder for the Trusted Installer and set to read and execute, read, and list directory contents and apply those settings to all subfolders, and then restart the windows update service.

Let me know the Results

 

[maranatha4u]

Futile

Hi, D,

I tried did your instructions precisely but all attempts were futile, as I still get the red page (see attached screenshot) forbidding me to get updates. The first phase of your instructions with the Windows FixIt utility "claimed" that it solved the problem, but while I still had the popup window open to check to see whether it really did correct the problem (as it suggests to do to), I discovered that the problem was still there with the red page forbidding access.

Secondly was the command prompt to which I received the message something about not having administrative rights (forget the exact verbiage, and my screenshot to show you "died" as I waited too long to paste it).

Then, on the third potential solution you were kind enough to give, at first it SEEMED like it would resolve the problem, as when I clicked the Windows Updates button, the "wheel started to fly." But then, it stopped again with the red message, forbidding update access. So, I went back in this same folder (under Trusted Installed) and selected ALL access, not just those you had told me to select. Still, to no avail with red msg page still showing its ugly face.

I'm certainly no tech, but this seems to be a real enigma. I'm so sorry not to give you better news than this.

 

[Debbie B]

Hi,

Assuming you log on as Administrator, have already run malware scans (for example: Anti-virus plus Malwarebytes or Spybot Search&Destroy)

Give this “Microsoft Fix it” a try, which is supposed to, "Automatically diagnose and fix common problems with Windows Update. Automatically diagnose and fix common problems with Windows Update, keeping your PC more secure and reliable”http://support.microsoft.com/mats/windows_update/en-us
Reboot and try Updates again.

If no luck, then download and run Windows 7 Update Readiness Tool:“Windows6.1-KB947821”. There are 32bit and 64bit versions. Choose the right one for your system. This Tool takes a good while to run and has no progress indicator. Let it finish. Reboot and try your updates again.For your reference, click on the URL mentioned: http://www.microsoft.com/en-us/download/details.aspx?id=20858

Hope this helps.

 

[NoelDP]

Let's have a look at a few other things...

Please post a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

 

[maranatha4u]

Another "Dead End"

Thank you again for your help, having done everything you mentioned below very meticulously. I use ESET Smart Security 5; I did the Microsoft Fix It tool which did absolutely nothing, despite its message that said the problem is "fixed"; and the Readiness Tool which did take a while to download (as you had mentioned) but also which did nothing. After everything was telling me that the prob was fixed, it came right back to the original Red error page, telling me that I can't do any Windows updates - Error 70080005 (screenshot again attached with the other "fixed" message). This is the MOST FRUSTRATING THING I've ever experienced on the PC, as I usually never have had any challenges that came along that couldn't be quickly resolved. But, this one is a real enigma.

Hi,

Assuming you log on as Administrator, have already run malware scans (for example: Anti-virus plus Malwarebytes or Spybot Search&Destroy)

Give this “Microsoft Fix it” a try, which is supposed to, "Automatically diagnose and fix common problems with Windows Update. Automatically diagnose and fix common problems with Windows Update, keeping your PC more secure and reliable”http://support.microsoft.com/mats/windows_update/en-us
Reboot and try Updates again.

If no luck, then download and run Windows 7 Update Readiness Tool:“Windows6.1-KB947821”. There are 32bit and 64bit versions. Choose the right one for your system. This Tool takes a good while to run and has no progress indicator. Let it finish. Reboot and try your updates again.For your reference, click on the URL mentioned: http://www.microsoft.com/en-us/download/details.aspx?id=20858

Hope this helps.

 

[maranatha4u]

Ok, here's the info; and thank you for your help here, for whatever it's worth.

I did the download from the link you had given here and took a screenshot of the appearing popup and also attached a photo of the COA sticker which is right on the top of the tower (the product key below I just covered up, as you had suggested not to expose this). So, two (2) attachments.

I purchased this Dell (Optiplex 760) desktop PC second-hand from a gentleman and had contacted Dell immediately; they had informed me that the PC was still under warranty with them (Dell). But, it MAY be out of warranty now; I'm not certain, and I would need to check it. Nevertheless, I have no intention on selling the PC, getting it to Dell or any such thing, as I thoroughly enjoy it and use it heavily every day for business.

Please let me know if the two attachments provide any clue to this mystery; it know it MUST be a real challenge, especially in view of so many others from Seven Forums (who are MUCH more tech-saavy than I, including you) have been unable to resolve. Thank you again for taking the time to have a willingness to help me in this.

Let's have a look at a few other things...

Please post a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

 

[NoelDP]

Please follow my instructions above - they put the data in a more accessible format, and include data that isn't shown in the graphic interface.

 

[maranatha4u]

Back To You

Please let me know if you receive the copied/pasted photos (2) I just sent you. They are MUCH more clear when copied/pasted, granted. If, for whatever reason you didn't receive them, simply give me your conventional e-mail address, and I'll send them to you immediately. This message exchange interface on SevenForums is rather inconvenient; and e-mail communication would probably be much better.

Thank you.

Larry Hild
____________________________________________________

Let's have a look at a few other things...

Please post a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

 

[maranatha4u]

I did this. Do you not receive the two posted photos? You can go to my Facebook page (for better security) and Message me with your (conventional) e-mail address if you wish (so that it will not be seen here). My Facebook page is: www.facebook.com/lhild

 

[NoelDP]

PLEASE JUST FOLLOW THE INSTRUCTIONS

For the LAST time....
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

 

[maranatha4u]

As an FYI, I had already done this for you yesterday (I attached both photos), as well as copied/pasted them for you. If you're not receiving them, then there's an issue we're obviously having with the interface of Seven Forums. To make matters MUCH more simple, if you provided me your e-mail address, I'd be happy to send you the attached photos (2). You could message me on Facebook: Larry Hild | Facebook. Attached is the screenshot showing you that I deed indeed attach the two photos (yesterday) to you, as well as the other two photos (again) for you. I don't know what further info you need (??).

PLEASE JUST FOLLOW THE INSTRUCTIONS

For the LAST time....
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

 

[NoelDP]

I DO NOT WANT PHOTOS
ISTHAT SO HARD TO UNDERSTAND?

just follow the instructions - EXACTLY.

 

[Britton30]

Larry, the MGA Diag report will be a text file.

 

[derekimo]

Maybe this will explain what is actually expected of Larry,

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

There are no pictures needed, you download and run the tool.

When it is done, you copy and paste the results in your next post.

The link above explains it with pictures to show the steps.

 

[maranatha4u]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
 
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V27RH-TKW44-KQK3W
Windows Product Key Hash: RjXAjpzfPe/XRicgJ92Zlm+YJ3g=
Windows Product ID: 00371-OEM-9305434-55210
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {21389D8C-51A1-414B-A3A6-D64E89C6AA34}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
 
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
 
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
 
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
 
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
 
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
 
File Scan Data-->
 
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{21389D8C-51A1-414B-A3A6-D64E89C6AA34}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-KQK3W</PKey><PID>00371-OEM-9305434-55210</PID><PIDType>8</PIDType><SID>S-1-5-21-3822973686-234049461-2214256919</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>OptiPlex 760 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="5"/><Date>20090817000000.000000+000</Date></BIOS><HWID>14913307018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>B10K </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7480B9502DF0D86</Val><Hash>oYWOW5ayFE3pZ+jvTpuXYsY64JE=</Hash><Pid>89388-707-8722531-65976</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
 
Spsys.log Content: 0x80070002
 
Licensing Data-->
Software licensing service version: 6.1.7601.17514
 
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-054-355210-02-1033-7600.0000-1612011
Installation ID: 003175410903452210162676221926401410826901933511144043
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: KQK3W
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/10/2012 9:25:04 PM
 
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:15:2012 18:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
 
HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GFQMPbaAErI6xQDNO3yFW7BWmOqT0bK
 
OEM Activation 1.0 Data-->
N/A
 
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL B10K 
FACP DELL B10K 
HPET DELL B10K 
BOOT DELL B10K 
MCFG DELL B10K 
SSDT DELL st_ex
ASF! DELL B10K 
____ DELL B10K 
SLIC DELL B10K 
SSDT DELL st_ex
SSDT DELL st_ex
SSDT DELL st_ex

 

[maranatha4u]

Like so?

 

[derekimo]

Like so?

Yes, that was it.