Can't install KB980846

[BCXtreme]

Hey,

I'm having a problem getting Windows Update KB980846 installed. I tried last night, and the update hung on 100% complete. I finally had to shut down the computer, by the power switch when it locked up on the "Shutting down" screen. I rebooted and the computer is fine, but KB980846 says it wasn't installed.

Should I just try it again, or do I need to take steps to troubleshoot the problem first?

Thanks!

 

[richc46]

Try again in safe mode. If the update is not important, you can decide if you want to install or hide it.

 

[BCXtreme]

Try again in safe mode. If the update is not important, you can decide if you want to install or hide it.

OK, so I guess I need to make that decision. I'll let you know how it turns out either way!

 

[richc46]

Please do. With your answer, I may be able to help you. Others will be helped by the results, also.

 

[theog]

Try this:
http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

 

[ElQuia]

KB980846 Memory error

Guys, I am also having big trouble with KB980846.
[Update for Windows 7 for x64-based Systems (KB980846)]

Trouble started really with the last round of windows updates, I am on x64 Windows 7. Had to retry 12 times to install the frameworks updates, finally could, after manually restarting installer service.

But KB980846. Nooooo , Let's see: It installs OK and asks for pc restart.
After system restart I get the following message box:

The instruction at 0xe9a7e2f4 referenced memory at 0x00000000. The memory could not be read.
Click on OK to terminate the program

THIS APPEARS 4 OR 5 TIMES AT SYSTEM LOGON. The only solution I found is to uninstall the update.
Before I "ignore" or "hide" it in windows update settings I am trying to find out what's going on. I read arround the net that a lot of people have problems with the last round of windows updates.

IDEAS PLEASE

 

[theog]

Try the link, in the post above.

 

[BCXtreme]

Looking at all this, I think I might be better off just skipping this update. Thanks for the suggestions though! I'll definitely remember that link if I ever have problems with a more important update!

 

[ElQuia]

theog, I already reseted windows update. Update is NOT the problem, it updates OK, the problem is KB980846 that AFTER updating generates memory read errors. I don't know if I can saftely hide it because even if it is a compatibility kind of update for old proggies maybe something else in the future will depend on it???

 

[Bill2]

Have you guys tried downloading the standalone installer for that update, then running it as Administrator?

 

[ElQuia]

Bill2: should not be different, I am running as admin. The update installs OK. But maybe I will try and be back here...