Can't Install Windows

[shokan2]

I'm screwed. Bringing it to Tiger Direct @ $100/hr.

Anyone?

 

[gregrocker]

Can you test the card in another PC to see if it works?

Since you have 1 year tech support with any new hardware I would contact the card maker and have them walk you through troubleshooting which sets you up for possible RMA.

 

[shokan2]

Warranty expired. Don't have another PC. Just an old laptop.

 

[AddRAM]

When did you get the 690 ? Why are you just putting it in now ?

Do you have any other pci-express video cards around ? To test the motherboard pci-express slot ?

Did you check the bios to see if there is any type of video option, maybe it`s trying to use the integrated video output that comes from the motherboard ( which you still haven`t tried )

But you said you can`t even see the BIOS

It can be switched from the integrated graphics to the pci-express graphics.

EVGA has very good support, maybe you should contact them

Another thing that comes to mind, in the past, when a cpu was not compatible, I would get no picture on the screen, none at all.

All you need to do is get that pc hooked to a monitor with an HDMI port, using the HDMI port from the motherboard, even an HD tv will work.

You are not screwed, most every computer parts company out there replaces their product with a brand new item, no questions asked, well except for Asus, they suck

 

[shokan2]

Thanks the replies. I am not going to pursue this $2,500 mistake any further. Into the closet, gone. I've got no more money, TBH. Even to hire a taxi to get me to Tiger Direct where they could look at at.

 

[shokan2]

Computer repair tech guy looked at it and says it's probably the used motherboard. He said the card is fine (whew!). So, now searching out a V-Deluxe alternative. Asus' model line is perplexing to say the least for the P8Z77 boards.

 

[mjf]

Did you check the bios to see if there is any type of video option, maybe it`s trying to use the integrated video output that comes from the motherboard ( which you still haven`t tried )

Unless you are sure that the "computer tech repair guy" thoroughly tested your motherboard then...

This is the second time this was suggested by AddRAM. Why don't you remove the 690 graphics card and try to get things running on the internal graphics first (remove the GTX690 graphics card). Your monitor appears to have DVI/VGA connectors so you probably need to get hold of a HDMI to DVI connector.
With the Dell monitor check that is either Auto Select or the appropriate input. If you don't have it set properly then you will have problems. On my Dell Ultrasharp monitor you go (Menu>Input Source>Auto Select).
This will take the 690 card out of the issue for the time being and help you see if everything else is ok, especially the motherboard.

I'd also download the motherboard manual if you haven't already.
Motherboards - P8Z77-V DELUXE - ASUS

 

[shokan2]

Did you check the bios to see if there is any type of video option, maybe it`s trying to use the integrated video output that comes from the motherboard ( which you still haven`t tried )

Unless you are sure that the "computer tech repair guy" thoroughly tested your motherboard then...

This is the second time this was suggested by AddRAM. Why don't you remove the 690 graphics card and try to get things running on the internal graphics first (remove the GTX690 graphics card). Your monitor appears to have DVI/VGA connectors so you probably need to get hold of a HDMI to DVI connector.
With the Dell monitor check that is either Auto Select or the appropriate input. If you don't have it set properly then you will have problems. On my Dell Ultrasharp monitor you go (Menu>Input Source>Auto Select).
This will take the 690 card out of the issue for the time being and help you see if everything else is ok, especially the motherboard.

The PC is at the shop, no way to check. He seems competent and says the card is fine. He's getting an A2 error. That's all I know at the moment.

I'd also download the motherboard manual if you haven't already.
Motherboards - P8Z77-V DELUXE - ASUS

The machine is at the shop. No, I have no way to know if the motherboard is the real culprit as the tech guy says. How would I know he knows for sure? All he says is he gets an A2 error, but swapping out the card to another machine, says it's fine.

 

[gregrocker]

If you have onboard graphics on the mobo then you should most definitely try running them. I'd assumed you had done so. Why would you not? It comes with your mobo. You were provided with a picture of where to plug it in! :huh:

If everything works fine without the card then you know its not your mobo but the card or the slot.

 

[shokan2]

You were provided with a picture of where to plug it in!

If everything works fine without the card then you know its not your mobo but the card or the slot.

Again, don't have the machine at the moment to do this. Honestly, I don't recall seeing a DVI port on the IO ports. The picture in post # 11 is not what P8Z77-V Deluxe is.

 

[shokan2]

This the backplate product photo. Looks the same as what I've got on my machine it the shop. The Dell monitor has DVI , no HDMI.

 

[mjf]

I already mentioned that you'd probably need an HDMI to DVI adapter.
I also linked you to the full motherboard manual. If the BIOS stops at q code A2 then there is some IDE issue. It doesn't mean the motherboard has definitely had it.

 

[shokan2]

Hmm, yes there's a DVI to HDMI adapter in the GTX 690 box. No way to check this out at the moment. I will try it Monday. Don't understand about the BIOS comment, but I'll find out and post then.

 

[AddRAM]

A DVI to HDMI adapter is useless for you to check the motherboard, you need an HDMI to DVI adapter.

So you are looking for a new Z77 board ?

 

[shokan2]

A DVI to HDMI adapter is useless for you to check the motherboard, you need an HDMI to DVI adapter.

So you are looking for a new Z77 board ?

Yes. Saw this yesterday.
Buy the ASUS Intel Z77 Motherboard at TigerDirect.ca

 

[AddRAM]

Well at least you know the card works, I hope you didn`t leave it at the shop :shock:

 

[shokan2]

They're Ok. No problem.