Can't login to https site

[davidkirk]

Using IE8 on Windows 7 Pro on my laptop, I am able to login to the control panel of my Web site (hosted by Siteground, if that's significant) but on my desktop computer, with the same software, I can't. Siteground had me run a PING and a TRACERT and concluded that everything is just dandy and told me to find a "local computer technician" to solve this problem. The desktop is brand new (just a few days old) so I'm relatively confident that it has to do with a software setting somewhere as opposed to, for example, a blocked 443 port at the router. I experience the same problem in Firefox so I'm guessing the software issue isn't with IE8 specifically. Help?!

 

[brady]

add the site to "trusted" sites. Then check your IE settings to make sure you're using SSL 2.0 and or 3.0

 

[davidkirk]

I did check the two SSL settings nad they are checked within IE8. Sorry to be such a noobie ... how do I add it to trusted sites?

 

[davidkirk]

Brady,

I figured it out quickly. I did add the control panel to my trusted sites but it disn't work. Given the fact that it also doesn't work in Firefox, doesn't it suggest something other than an IE setting?

 

[brady]

Yes, that does tell me that it's probably not IE settings. doesn't necessarily mean it's router either though, yet. Can you get to any online banking or insurance sites on that machine?

 

[brady]

oh and: Try start>run and type in: regsvr32 softpub.dll

 

[brady]

and check firewall in Operating system and any potential Antivirus you may have running

 

[davidkirk]

Yes and no

Yes, I can login to my SmithBarney account. I also ran the command, you suggested, which succeeded. However, I still can't get into the control panel of my site.

 

[brady]

Ok so what Antivirus are you running? What I suggest now, is to disable your Antivirus and Windows Firewall. Windows firewall can be disabled through control panel. If this works, we'll then figure out how to add the "control panel" into your rule set to allow this while the firewall(s) are active.

 

[davidkirk]

I'musing McAfee security and I'm not sure what settings to check, though I have been through all the options looking for something.

 

[davidkirk]

I can't seem to turn off the Windows Firewall becuase it is "being managed by vendor application McAfee Personal Firewall," which I am pretty darned sure I have turned off. As far as I know, I don'tg have any antivirus software other than McAfee installed.

 

[richc46]

Sorry that you are having problems

Hopefully this information from MS may help.


You cannot log in to or connect to secured Web sites in Internet Explorer

 

[richc46]

Here is another,

There are a lot of suggetions, I am hopeful at least one will work.

Solved: Cannot access secure sites on Internet - Tech Support Guy Forums

 

[brady]

makes more sense now. Disable its startup function by going to : start / run / type: msconfig / startup tab. find mcafee related items and un-check their related box. Reboot then try your secure site again. If this still doesn't work, disable your windows firewall and do the same.

 

[davidkirk]

I disabled the McAfee startup functions but when trying to disable the Windows firewall, it still says that McAfee is managing it. I have to go out to a dinner engagement now, damn it! But please don't give up on me. Keep those ideas coming in! Should I delete McAfee altogether?

 

[richc46]

Not only because of this problem, but dump Mcafee and get MSE in combination with Malwarebytes. You will save a lot of money, too.

 

[davidkirk]

What's MSE?

 

[richc46]

Sorry, getting so use to using abbreviations for speed.

Microsoft Security Essentials.

If you are interested, I will get you the links.

 

[davidkirk]

Hey, you're the expert! I'm interested!

 

[richc46]

OK I can only get one link at a time. This is a work in progress LOL

Heres, the first.
http://www.malwarebytes.org/mbam.php

I have suggest this for months, but I just downloaded for myself, recently and guess what I found malware; not found by any A/V or Windows Defender. The software gives a choice isolate or remove. I removed.

Here is Microsoft Security Essentials. Most agree. Although I think you had one poster who suggested other than malwarebbytes.

http://www.microsoft.com/security_essentials/support.aspx?mkt=en-us