Can't play DVD

[sharpertongue]

Hey. So I have an HP Envy Beats 14, and it has a CD/DVD slot but when I enter a DVD into the slot and try to open it, my computer says "please insert disc into E:" and then ejects my DVD. When I put it back in, it's still not recognizing it. As far as my computer understands, the drive is empty even though I have a DVD in there. Someone please help. I've never used the CD/DVD drive since buying it (used) so I can't say whether or not it's ever worked. I don't know if it's a hardware issue or software issue or what. I don't know if my computer is meant to support DVDs? In device manager, under DVD/CD-Rom drives, the driver is "hp DVDRAM GS320N" and it's as up-to-date as it's supposed to be.

 

[skyred5]

Hi there. Have you tried more than one DVD? From then on, we can figure out if it's the DVD issue or the DVD drive that's giving the problem.