Can't run or save files from Explorer 11

[GunnerOIF2003]

Greetings,

I can't save or run files while downloading them through Explorer. The pop-up comes up at the bottom of the screen and when I try to save, save as, or run, Norton says the file is okay but nothing else happens. The box just stays open. Any suggestions? I am not pc savvy so explain things in a little more detail if you can. Thanks in advance.

Win Pro 7 32 bit, Internet Explorer 11

Regards,

Gunner

 

[Kaktussoft]

Disable Norton temporarily... same problem?

 

[GunnerOIF2003]

Disable Norton temporarily... same problem?

Yes, disabled Norton as well as IO Malware and Advance systemcare 7 and still have the same problem. I checked the services and processes to ensure none of these were running.

 

[Kaktussoft]

Greetings,

I can't save or run files while downloading them through Explorer. The pop-up comes up at the bottom of the screen and when I try to save, save as, or run, Norton says the file is okay but nothing else happens. The box just stays open. Any suggestions? I am not pc savvy so explain things in a little more detail if you can. Thanks in advance.

Win Pro 7 32 bit, Internet Explorer 11

Regards,

Gunner

"Norton says the file is okay" ... how can it say it's okay without downloading? Anything in download folder?

 

[GunnerOIF2003]

Norton doesn't say that now, and nothing in the download file. Now when I select "Save As", it just sits there and the pop-up at the botton of the browser stays open.

I also ran sfc /scannow and there were no problems reported.

 

[Kaktussoft]

Norton doesn't say that now, and nothing in the download file. Now when I select "Save As", it just sits there and the pop-up at the botton of the browser stays open.

Can you download from other sites?
Create another user and logon as that user. Same problem? You may delete the user account later of you wish

 

[GunnerOIF2003]

I created a new admin user and the download worked exactly like it was suppose to. The user I always use has admin priv so something must have changed but I have no idea. Thanks in advance.

 

[Kaktussoft]

I created a new admin user and the download worked exactly like it was suppose to. The user I always use has admin priv so something must have changed but I have no idea. Thanks in advance.

Since when are you having problems?

 

[Kaktussoft]

May uninstalling IE11 (so revert to IE10) will help(?) How to Uninstall Internet Explorer 11 for Windows 7: 7 Steps

 

[GunnerOIF2003]

Not sure when this started, I just turned this pc on earlier this week; I hadn't used it in a while. I installed all the Microsoft updates and updated Norton as well. I'll try and uninstall 11 if I can figure out how to reinstall 11 without a browser. I'll check and see if Chrome is working. Thanks.

I can't seem to get Chrome to load and run but Firefox will run.

 

[Kaktussoft]

Not sure when this started, I just turned this pc on earlier this week; I hadn't used it in a while. I installed all the Microsoft updates and updated Norton as well. I'll try and uninstall 11 if I can figure out how to reinstall 11 without a browser. I'll check and see if Chrome is working. Thanks.

I can't seem to get Chrome to load and run but Firefox will run.

You can install using windows updates. Or using the other admin account.

 

[GunnerOIF2003]

I uninstalled Explorer 11, but forgot to test it with Explorer 10 so I'll have to try again tomorrow. After the reinstall of 11 it still didn't work. I wonder if it there is something wrong or changed with my admin account that I'm not aware of. I did have problems launching Chrome; it wouldn't start either but Firefox did.

 

[ThrashZone]

Hi,
This might be worth a try if you haven't tried it already,
Add the Run box to the Start menu list you can also use Winkeyrb:+R to open the Run box,
http://www.sevenforums.com/tutorials/559-start-menu-add-run-button.html
http://www.sevenforums.com/tutorials/265-start-menu-customize.html
Open the Run command and Paste either of these strings into it and Okay,

"C:\Program Files\Internet Explorer\iexplore.exe" -extoff

iexplore.exe -extoff

 

[GunnerOIF2003]

I removed Explorer 11 and tried to download and save files under Explorer 10 and still the same thing; it doesn't do anything. I also tried the above under explorer 11 and the same result, still not able to save files from any site including this one. Any other ideas? Thanks in advance.

Gunner

 

[ThrashZone]

Review Jacee’s instructions to run Adwcleaner here on post#7,
Ignore the title of the thread,
http://www.sevenforums.com/system-security/316404-instant-savings-app.html
Or download it from bleepingcomputer.com
Screen shot of the download button to use for Adwcleaner
http://www.bleepingcomputer.com/download/adwcleaner/
Use safe mode with networking to download the scanner post the scan results,
http://www.sevenforums.com/tutorials/69585-safe-mode.html
http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

 

[Kaktussoft]

Rightclick on an website's image and do "save as". Works? Any errors?

 

[GunnerOIF2003]

Running IObit Malware Fighter Pro right now; it has found 16 threats and is still running right now.

Right clicking on an image DOES allow me to save it.

I'll try the safe mode with networking after the malware removal software I have finishes. Thanks for all the help so far.

 

[GunnerOIF2003]

It operates correctly (downloads files and allows me to save them) in safe mode with networking.

After IObit Malware Fighter Pro ran it found 21 errors which it was able to correct.

I still haves the same problem in normal windows mode.

 

[Kaktussoft]

It operates correctly (downloads files and allows me to save them) in safe mode with networking.

After IObit Malware Fighter Pro ran it found 21 errors which it was able to correct.

I still haves the same problem in normal windows mode.

Did boot to safe mode solve it or the malware killer? With other words.... problem fixed? If not: Clean Startup http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html also gives same problem? Don't forget to do STEP THREE after testing, this reverts to normal boot agin.

 

[GunnerOIF2003]

It operates correctly (downloads files and allows me to save them) in safe mode with networking.

After IObit Malware Fighter Pro ran it found 21 errors which it was able to correct.

I still haves the same problem in normal windows mode.

Did boot to safe mode solve it or the malware killer? With other words.... problem fixed? If not: Clean Startup http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html also gives same problem? Don't forget to do STEP THREE after testing, this reverts to normal boot agin.

Frustrating, LOL, but a clean startup did not fix the problem; still there. The safe boot corrected the problem, but it only works in safe boot with networking or another user it will work correctly.