Can't see/hear videos in Getting started with Windows 7

kachori

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Hello

I have Windows 7 Ultimate.

From Start > Getting Started > Discover Windows 7 > clicking a video on
" More getting started videos " ie. ' Personalising your PC ' I can neither see the video or hear any sound though the window does go through 100% buffering.

Any solutions to my issue would be welcome. Thank you.
 

My Computer My Computer

At a glance

Windows 7 UltimatePentium4 2.8GHz single core2Gb 184-PIN DIMM DDR PC 3200NVIDIA GeForce4 MX440
Computer Manufacturer/Model Number
HP Pavilion Desktop 774.uk
OS
Windows 7 Ultimate
CPU
Pentium4 2.8GHz single core
Motherboard
MSI MS-6577
Memory
2Gb 184-PIN DIMM DDR PC 3200
Graphics Card(s)
NVIDIA GeForce4 MX440
Sound Card
Avance AC'97 Audio integrated
Monitor(s) Displays
Iiyama A901HT VisionMaster Pro 450
Hard Drives
ST360012A ATA Device 60Gb 7200rpm

WDC WD3200JB-00KFA0 ATA Device 320Gb
PSU
Don't know
Case
Don't know
Cooling
Don't know
Hi, when did the issue started happenning?

Can you go onto Control Panel > Sound. What is listed in there?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64BitGenuineIntel Intel(R) Core(TM) DuoCore T2400 ...2.00 GBMobile Intel(R) 945 Express Chipset
Computer Manufacturer/Model Number
Lenovo ThinkPad T60
OS
Windows 7 Ultimate 64Bit
CPU
GenuineIntel Intel(R) Core(TM) DuoCore T2400 @ 1.83GHz
Motherboard
Intel(R) 82801G (ICH7 Family)
Memory
2.00 GB
Graphics Card(s)
Mobile Intel(R) 945 Express Chipset
Sound Card
SoundMAX Integrated Digital HD Audio
Monitor(s) Displays
ThinkPad Display
Screen Resolution
1400x1050
Hard Drives
100Gb SATA
Keyboard
Standard Keyboard
Mouse
HID-compliant Mouse
Internet Speed
Cable Broadband - 54Mbps
Other Info
Intel(R) PRO/1000 PL Network Connection
11a/b/g Wireless LAN Mini PCI Express Adapter
Last edited:

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
The issue started straight after installing Windows 7.

Control Panel > Sound > two devices are listed under Playback which are 1) Speakers Realtek AC'97 Audio Default Device and has a green tick by the side.
2) Realtek Digital Output Realtek AC'97 Audio Ready.

There is no video play either after 100% buffering.

kachori
 

My Computer My Computer

At a glance

Windows 7 UltimatePentium4 2.8GHz single core2Gb 184-PIN DIMM DDR PC 3200NVIDIA GeForce4 MX440
Computer Manufacturer/Model Number
HP Pavilion Desktop 774.uk
OS
Windows 7 Ultimate
CPU
Pentium4 2.8GHz single core
Motherboard
MSI MS-6577
Memory
2Gb 184-PIN DIMM DDR PC 3200
Graphics Card(s)
NVIDIA GeForce4 MX440
Sound Card
Avance AC'97 Audio integrated
Monitor(s) Displays
Iiyama A901HT VisionMaster Pro 450
Hard Drives
ST360012A ATA Device 60Gb 7200rpm

WDC WD3200JB-00KFA0 ATA Device 320Gb
PSU
Don't know
Case
Don't know
Cooling
Don't know
Try the above installation, yours may be corrupt. If that does not work we have other suggestions like an sfc, but I think the download will solve your problem.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
http://www.microsoft.com/windows/windowsmedia/download/allDownloads.aspx?displang=en&qstechnology=

It it is probably your video player. If you have one installed, try to uninstall and install this. Before any installation I make sure that I make a system restore point. The download may not be right for you or it may change the OS in ways that you do not like.

So, just download and begin enjoying your favorite videos. Incidentally, my favorites are on youtube. Take care.

I am little confused what video player will that be ? Is it window Media Player 12 which comes with Windows 7 and how do I uninstall and reinstall this version.

The videos I can neither see nor hear are : From Start > Getting Started > Discover Windows 7 > clicking a video on " More getting started videos " ie. ' Personalising your PC ' though the video does go through 100% buffering.

kachori
 

My Computer My Computer

At a glance

Windows 7 UltimatePentium4 2.8GHz single core2Gb 184-PIN DIMM DDR PC 3200NVIDIA GeForce4 MX440
Computer Manufacturer/Model Number
HP Pavilion Desktop 774.uk
OS
Windows 7 Ultimate
CPU
Pentium4 2.8GHz single core
Motherboard
MSI MS-6577
Memory
2Gb 184-PIN DIMM DDR PC 3200
Graphics Card(s)
NVIDIA GeForce4 MX440
Sound Card
Avance AC'97 Audio integrated
Monitor(s) Displays
Iiyama A901HT VisionMaster Pro 450
Hard Drives
ST360012A ATA Device 60Gb 7200rpm

WDC WD3200JB-00KFA0 ATA Device 320Gb
PSU
Don't know
Case
Don't know
Cooling
Don't know
Are you saying that it is only certain videos or all videos? In your first post, I thought that it was all videos, with examples given.
 

My Computer My Computer

At a glance

Windows 10, Home Clean InstallIntel Core2 processsor Q8200(2.33Ghz 1333FSB)...6 gbATI Radeon 256MB HD3650
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
In the Sounds panel, go to the Sound tab, and test a program Events sound. Do you hear anything?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64BitGenuineIntel Intel(R) Core(TM) DuoCore T2400 ...2.00 GBMobile Intel(R) 945 Express Chipset
Computer Manufacturer/Model Number
Lenovo ThinkPad T60
OS
Windows 7 Ultimate 64Bit
CPU
GenuineIntel Intel(R) Core(TM) DuoCore T2400 @ 1.83GHz
Motherboard
Intel(R) 82801G (ICH7 Family)
Memory
2.00 GB
Graphics Card(s)
Mobile Intel(R) 945 Express Chipset
Sound Card
SoundMAX Integrated Digital HD Audio
Monitor(s) Displays
ThinkPad Display
Screen Resolution
1400x1050
Hard Drives
100Gb SATA
Keyboard
Standard Keyboard
Mouse
HID-compliant Mouse
Internet Speed
Cable Broadband - 54Mbps
Other Info
Intel(R) PRO/1000 PL Network Connection
11a/b/g Wireless LAN Mini PCI Express Adapter
Yes I can hear sound in Program Events on clicking test button.

kachori
 

My Computer My Computer

At a glance

Windows 7 UltimatePentium4 2.8GHz single core2Gb 184-PIN DIMM DDR PC 3200NVIDIA GeForce4 MX440
Computer Manufacturer/Model Number
HP Pavilion Desktop 774.uk
OS
Windows 7 Ultimate
CPU
Pentium4 2.8GHz single core
Motherboard
MSI MS-6577
Memory
2Gb 184-PIN DIMM DDR PC 3200
Graphics Card(s)
NVIDIA GeForce4 MX440
Sound Card
Avance AC'97 Audio integrated
Monitor(s) Displays
Iiyama A901HT VisionMaster Pro 450
Hard Drives
ST360012A ATA Device 60Gb 7200rpm

WDC WD3200JB-00KFA0 ATA Device 320Gb
PSU
Don't know
Case
Don't know
Cooling
Don't know
Yes I can hear sound in Program Events on clicking test button.

kachori

Then more than likely it not your sound device. I never launch that demo in w7 so i wouldnt know. Try and switch to different playback auto type in Playback type. I assume you music DVDs etc works as well?
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64BitGenuineIntel Intel(R) Core(TM) DuoCore T2400 ...2.00 GBMobile Intel(R) 945 Express Chipset
Computer Manufacturer/Model Number
Lenovo ThinkPad T60
OS
Windows 7 Ultimate 64Bit
CPU
GenuineIntel Intel(R) Core(TM) DuoCore T2400 @ 1.83GHz
Motherboard
Intel(R) 82801G (ICH7 Family)
Memory
2.00 GB
Graphics Card(s)
Mobile Intel(R) 945 Express Chipset
Sound Card
SoundMAX Integrated Digital HD Audio
Monitor(s) Displays
ThinkPad Display
Screen Resolution
1400x1050
Hard Drives
100Gb SATA
Keyboard
Standard Keyboard
Mouse
HID-compliant Mouse
Internet Speed
Cable Broadband - 54Mbps
Other Info
Intel(R) PRO/1000 PL Network Connection
11a/b/g Wireless LAN Mini PCI Express Adapter
Hello

I have Windows 7 Ultimate.

From Start > Getting Started > Discover Windows 7 > clicking a video on
" More getting started videos " ie. ' Personalising your PC ' I can neither see the video or hear any sound though the window does go through 100% buffering.

Any solutions to my issue would be welcome. Thank you.


Hi, simply instll the following drver for your geforce MX440:
ftp://download.nvidia.com/Windows/61.77/61.77_win2kxp_international.exe

that's it
now you can play games and see videos
 

My Computer My Computer

At a glance

windows 7
OS
windows 7
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