Can't Select Multiple Files/Photos. Laptop

[monicakm]

A friend is having problems with selecting multiple pictures to send via email. She can't select multiple files of ANY kind anymore. She holds down the ctrl key and clicks on the pictures she wants. Instead of the pictures grouping together, every time she selects another, the one before it deselects.
Thanks,
Monica

 

[UsernameIssues]

Have her try the same actions using the on screen keyboard and let us know how it goes.

Start > on-screen keyboard