Can't send email - smtp

[Logman]

Hi,

I got Windows 7 yesterday , my girlfriend about a month back. We are both having the same email problem (PC's connected to same router). Neither of us can send email. She is using live and I am trying Thunderbird (which she also tried). We are both receiving email on two accounts - my two are from seperate servers. She spoke to the ISP tech support and they couldn't resolve it. When I try to send an email I get the error 'login to server smtp.dodo.com.au failed' (and similar for my other account).

All of the details are entered correctly (checked by tech support as mentioned).

I tried turning off Avira and Windows Firewall but it makes no difference.

Any advice appreciated.

 

[WindowsStar]

Humm a quick check gave this information:
smtp.dodo.com.au = [ 123.2.6.196 ] BLACKLISTED: You have exceeded the query limit for your network or IP address and have been blacklisted.

 

[WindowsStar]

More information:

smtp:smtp.dodo.com.au smtp
220 relay03.mail-hub.dodo.com.au ESMTP Exim 4.68 Fri, 07 May 2010 17:01:14 +1000

Not an open relay.
0 seconds - Good on Connection time
0.874 seconds - Good on Transaction time
OK - 123.2.6.196 resolves to relay.mail-hub.dodo.com.au
OK - Reverse DNS matches SMTP Banner
Session Transcript:
HELO please-read-policy.xxxxxxxxxxxxxxxxxxxxxxxx.com
250 relay03.mail-hub.dodo.com.au Hello please-read-policy.xxxxxxxxxxxxxxxxxxx.com [000.000.000.000] [218 ms]
MAIL FROM: <[email protected]>
250 OK [203 ms]
RCPT TO: <[email protected]>
550 relay not permitted [234 ms]
QUIT
221 relay03.mail-hub.dodo.com.au closing connection [218 ms]

 

[WindowsStar]

I would speak to your ISP about the blacklisting. That needs to be fixed that alone could be your problem.

 

[Logman]

Humm a quick check gave this information:
smtp.dodo.com.au = [ 123.2.6.196 ] BLACKLISTED: You have exceeded the query limit for your network or IP address and have been blacklisted.

That's a bit over my head, can you help me out on what that means .

I forgot to point out that if I log into my account on dodo at their website I can send email just fine, it's just when I try to send it locally. The same goes when I log into my web server, I can log into that and send email fine. That server is with IXWeb Hosting.

 

[Logman]

My girlfriend has an XP laptop as well and is able to send email fine still at her other house - it's only when she comes to my place that she has the problem with her desktop that is here and has Windows 7 (no problem the day before she installed 7 ). Before the installation yesterday morning I was sending email just fine as well - as soon as I installed Windows 7 I got the same problem.

 

[WindowsStar]

Blacklisted: When an IP address/domain sends SPAM and a 3rd party systems collects that fact then adds it to a maintained list. Then any other email server that uses that maintained list can filter email. (i.e. reply to it, reject it, ignore it, drop it, send for approval or delete it.)

Dictionary Definition - blacklist: a list of persons or organizations under suspicion, or considered untrustworthy, disloyal, etc., esp one compiled by a government or an organization

 

[WindowsStar]

Humm a quick check gave this information:
smtp.dodo.com.au = [ 123.2.6.196 ] BLACKLISTED: You have exceeded the query limit for your network or IP address and have been blacklisted.

That's a bit over my head, can you help me out on what that means .

I forgot to point out that if I log into my account on dodo at their website I can send email just fine, it's just when I try to send it locally. The same goes when I log into my web server, I can log into that and send email fine. That server is with IXWeb Hosting.

It maybe your IP is black listed??? Or your ISP is rejecting your IP address for some reason, or your router is blocking the connection to your SMTP server.

 

[WindowsStar]

What happens when she brings the Windows XP laptop from her house to yours? Do you still have the same problem? Since the Windows XP laptop is working at her house I would try it from your house to start eliminating things.

 

[Logman]

What happens when she brings the Windows XP laptop from her house to yours? Do you still have the same problem? Since the Windows XP laptop is working at her house I would try it from your house to start eliminating things.

She hasn't been bringing it out since she got the desktop here and she won't be back for a few days .

Pretty sure it will fire up straight away - when we installed 7 on hers a month back and it stopped sending for her straight away, I continued to send mail no problem for the whole month until the install yesterday - we had been wondering if it would happen to me all month.

I have a Netgear DG834 and went through all of the drivers for updates, time to look into that for Windows 7 compatibility and send them an email as well?

 

[Logman]

I just found that here as well -

http://www.sevenforums.com/drivers/42684-netgear-router-dg834gt-windows-7-driver.html