Can't start Power service which is causing other issues

[Betterdays]

Still a work in progress. For some reason the SURT and CBS logs are OK now and nothing is showing up on the other tool (SFCfix) they wanted to be run. They also wanted the dump file from the BSOD but it was removed via ccleaner. I still have the issue with the power service not starting and no audio.

 

[torchwood]

hi

just been looking at your thread there, interesting the errors reported are

2022-03-05 10:57:19, Info CSI 00000374 Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.18860_none_ffc84b806bb47123\mshtml.dll do not match actual file [l:20{10}]"mshtml.dll" :
Found: {l:32 b:UT42LudVj3zhmXuArUSMjkjMI9wNQhwFtxDTl6c3wiw=} Expected: {l:32 b:0b6nSsnYWz3NSrwa9Cr2w3uTSd78jmV3mTYRt3P1bKA=}
2022-03-05 10:57:19, Info CSI 00000375 [SR] Cannot repair member file [l:20{10}]"mshtml.dll" of Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.18860, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2022-03-05 10:57:19, Info CSI 00000376 Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.18860_none_ffc84b806bb47123\mshtml.dll do not match actual file [l:20{10}]"mshtml.dll" :
Found: {l:32 b:UT42LudVj3zhmXuArUSMjkjMI9wNQhwFtxDTl6c3wiw=} Expected: {l:32 b:0b6nSsnYWz3NSrwa9Cr2w3uTSd78jmV3mTYRt3P1bKA=}
2022-03-05 10:57:19, Info CSI 00000377 [SR] Cannot repair member file [l:20{10}]"mshtml.dll" of Microsoft-Windows-IE-HTMLRendering, Version = 11.2.9600.18860, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2022-03-05 10:57:19, Info CSI 00000378 [SR] This component was referenced by [l:164{82}]"Package_565_for_KB4054518~31bf3856ad364e35~amd64~~6.1.1.2.4054518-2497_neutral_LDR"
2022-03-05 10:57:19, Info CSI 00000379 [SR] This component was referenced by [l:164{82}]"Package_206_for_KB4054518~31bf3856ad364e35~amd64~~6.1.1.2.4054518-1070_neutral_LDR"
2022-03-05 10:57:19, Info CSI 0000037a Hashes for file member \??\C:\windows\SysWOW64\mshtml.dll do not match actual file [l:20{10}]"mshtml.dll" :
Found: {l:32 b:UT42LudVj3zhmXuArUSMjkjMI9wNQhwFtxDTl6c3wiw=} Expected: {l:32 b:0b6nSsnYWz3NSrwa9Cr2w3uTSd78jmV3mTYRt3P1bKA=}
2022-03-05 10:57:20, Info CSI 0000037b Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.18860_none_ffc84b806bb47123\mshtml.dll do not match actual file [l:20{10}]"mshtml.dll" :
Found: {l:32 b:UT42LudVj3zhmXuArUSMjkjMI9wNQhwFtxDTl6c3wiw=} Expected: {l:32 b:0b6nSsnYWz3NSrwa9Cr2w3uTSd78jmV3mTYRt3P1bKA=}
2022-03-05 10:57:20, Info CSI 0000037c [SR] Could not reproject corrupted file [ml:48{24},l:46{23}]"\??\C:\windows\SysWOW64"\[l:20{10}]"mshtml.dll"; source file in store is also corrupted
2022-03-05 10:57:20, Info CSI 0000037d Repair results created:
POQ 156 starts:

 

[Betterdays]

So I think I'm at the end of the road at sysnative since I've been directed to install any available updates but I'm not sure how those updates will fix my original problems. if sfc is returning no issues does that mean there's no corrupted system files? I have norton and malwarebytes so I'm hoping it's not a malware/virus issue. Any advise greatly appreciated.

 

[torchwood]

copy/paste my last thread details in sysnative forum cant understand how they missed it

 

[Betterdays]

Sorry for the delay but I just received these messages on the computer this morning. I'm guessing the system crashed and attempted restart. Should I continue with restore or is there something else that can be done?

Thanks

 

[torchwood]

Yes carry on with the restore

 

[Betterdays]

The restore message might have timed out since I was told the login prompt was now being shown. After logging in though it appears the machine crashed. Where can I locate the crash logs to send to you? Should I also run the sfc command or any other command?
Thanks

 

[Betterdays]

I was able to get to grab these files today. There were 7 files in Minidump over a 2 day period and attached the latest. I also ran sfc without any issues. I see many errors in the event log and have attempted to export and hopefully you can view. 2 of note are pictured. One is Bugcheck but I didn't find the log file in the event and the other is related to svchost.exe from today and was repeatedly being displayed every second. I performed system restore but unfortunately that old restore point was from 4/4/22 where issue was still occurring. Hopefully this will provide a clue as to what could be happening.
Regards.






View attachment CBS.logView attachment 042722-21730-01-dmp.zipView attachment event.zip

 

[wither 2]

The various files you provided don't identify, specifically, the cause of the problem. I suggest opening a command prompt as administrator and running-

chdsk /f/r

Note that the check won't occur until you reboot.

 

[torchwood]

Hi

after the disk check, please follow the instructions here

Blue Screen of Death (BSOD) Posting Instructions

 

[Betterdays]

Thanks for the information and I'll reply back upon completion.

Machine crashed again twice yesterday. attached 2 dump files and a sysdata xml.
Thanks

View attachment 043022-24414-01.zip

 

[Phredtx]

A Little Humor

Hi Betterdays,

I was reading through your thread. It seems your spending inordinate time and effort working on your computer. Do you even remember what you thought the thing would help you with? I'm just with you... Generally; the thing is supposed to be a tool. There is an actual threat that it can insidiously degrade the focus and love for your dream and purpose: your life's work. Excuse me please; I have a decades old habit of typing what I'm thinking. It's like playing the violin - there is no consciousness of finger or bow work... Anyway! I just meant to send you a very short video of what the ultimate end to your saga might be.

Sincere Regards,

Phredtx
[video]https://drive.google.com/file/d/1kssumZlnrLCnfLRZ4Dzx4YbBLumafiWO/view?usp=sharing[/video]

 

[wither 2]

You didn't say if you ran check disk, as I suggested. Please do. You're getting a Memory Management error and disk errors are sometimes related to that problem. The other option would be to run memtest64 to test your memory. Seems like (I didn't look) that I asked you to run msinfo32 and post the resulting file on line at someplace such as dropbox, one drive, etc., and share it and get a link to it so we can download it.