Card reader

[coling]

Well my BSOD is back with a vengeance. My previous post indicated it was card reader problem and maybe norton. I uninstalled norton but the BSOD is back even worse.

Couldn't get the newest card reader drivers to install, device not found.

Just realised the pc doesn't recognise any cards, it is a 5 in 1 reader. It isn't listed in device manager either. Why doesn't it show up?

Initial post and details here:
http://www.sevenforums.com/crashes-debugging/106049-first-post-help-please-0-a.html
PB oneTwo 6020

 

[usasma]

I suspect that there's a problem with the card reader

To test if it's the card reader:
- unplug the system from the wall
- open the case
- disconnect the card reader by unplugging it from the motherboard
- test for further BSOD's.

 

[whs]

This may be a long shot but some systems cut the power off the card reader if you use "Safely Remove" on it. You should always use "Eject" or just pull the card. This problem can usually be healed with a restart of the box.

 

[coling]

Still under warranty so won't be taking to bits or removing anything just yet

Want to see if it's something obvious before I unhook it and get repair etc.

It is not listed anywhere, in device manager or my computer etc. Has been restarted a million times.

 

[usasma]

Take it back to the store where you bought it and have them fix it under warranty.

 

[coling]

Take it back to the store where you bought it and have them fix it under warranty.

Yeah, that's what I'll have to do eventually. Just wanted to make sure I haven't missed something obvious.

 

[HammerHead]

Card Reader

This might not be relevant, if so just ignore it.

Link for realtek card reader driver.


Realtek

This made mine work.

 

[coling]

They installed but still not working.
What would it be in device manager?

 

[HammerHead]

Device Manager

Here is some snips from Device Manager.


View attachment 97284
View attachment 97285
View attachment 97286
View attachment 97287
View attachment 97288

Mine shows up under disk drives.

I just noticed my has a MS driver now. Must have gotten replaced unbeknowst to me. You could look for that MS driver.

 

[HammerHead]

Driver Changed

At one time that card reader was in my device tree as "Realtek Multi Card Reader" and I obtained the driver at the link posted above. I used a small program to update drivers and it must have replaced it without me noticing. I have no other explanation. If you can find the MS driver that is in the snips it may work for you also.

 

[HammerHead]

MS Driver

After searching for the MS driver it is a Win7 driver and should be on your install disk. Or possibly in Windows/Winsxs directory

 

[coling]

The only thing I have in disc drives is hard drive.
No trace of a card reader.

 

[HammerHead]

Device Tree

In the rest of the device tree any unknown devices, any devices with yellow triangle?

 

[coling]

Nope, all is fine. Thanks for help by the way.

 

[HammerHead]

Snip

Post a snip of your device tree.

 

[coling]

this ok?

 

[HammerHead]

Card Reader

I don't see the reader in your tree. Try this go to start click devices and printers. At the top of the panel click "add a device" This will see if windows can detect it.

 

[coling]

Nope, doesn't detect anything

 

[coling]

Packard Bell advised factory reset and if that doesn't work they will do repair.

 

[HammerHead]

PB

Sounds like the card reader is bad.