CD/DVD-ROM makes weird noises when opening certain programmes.

[conhaqu3]

Hi,

I have an Asus laptop about 4 months-old and out of the sudden, the CD-Rom driver started to make a noise when I reboot, when windows loads into desktop and sometimes after about 3 minutes within windows loads completely. That's 3 noises everytime I reboot!

The BD-Rom driver also makes a noise the exact moment I open certain programmes such as windows disk desfragmentation or even when I open Counter-Strike.

The noise sounds exactly as if I inserted a disk in the driver, its not a weird sound or anything like that.

This is very strange which is why I would like to solve this and get your feedback as to why this noise started happening in the first place.


Rgrds,
conhaqu3

 

[Britton30]

Is there by chance a disk in the drive? A driver is a piece of software, I assume you mean motor.

 

[conhaqu3]

Is there by chance a disk in the drive? A driver is a piece of software, I assume you mean motor.

There's no disk in the drive, but the noise it makes is exactly the same as when I put a disk into the drive.

 

[conhaqu3]

It happens everytime I turn the pc on, when the pc wakes from sleep mode and also from hibernation..it's almost as if the BD/DVD Rom drive is activated as I also can see the drive's green light flashing.

 

[Britton30]

It's possibly looking for a bootable disk before it goes to the HDD. Go in your BIOS and set the HDD as the 1st boot device and try it.

 

[conhaqu3]

It's possibly looking for a bootable disk before it goes to the HDD. Go in your BIOS and set the HDD as the 1st boot device and try it.

But shouldn't it be set like that as default? I've never even accessed the BIOS Menu since I got this laptop...

 

[Britton30]

Not necessarily, if you were to put in a bootable CD/DVD, you would want it to boot first. You'll have to check you BIOS. Has it always done this or did your bang it somehow?

 

[conhaqu3]

Not necessarily, if you were to put in a bootable CD/DVD, you would want it to boot first. You'll have to check you BIOS. Has it always done this or did your bang it somehow?

I don't recall this happening in the beginning. Maybe after I did the system recovery dvd, that windows ask you to do when you first log on in your laptop, that this became happening.

I will now go to BIOS menu to see what it is set to boot.

 

[conhaqu3]

I went there and it said the primary boot is set to be Hitachi54..something - I guess is the HDD - and as a second option it is set the CD/DVD drive.

I've watched closely and the drive made the noise when the Asus screen came up and also about 1 minute after the windows had logged completely.

 

[Britton30]

Boot order sounds OK. It may be a failing/failed CD/DVD drive too, although it should not run at every startup like that nor after Windows is booted.
I'll ask for more eyes on this.

 

[conhaqu3]

I have just opened Counter-Strike to play and guess what: the drive also automatically ran for no reason...I seriously don't know what can have caused these unexpected issues.

Everytime I reboot, everytime windows finishes logging into desktop, everytime I run CS...I just don't understand..

 

[Britton30]

All I can suggest is this: http://www.sevenforums.com/tutorials/700-system-restore.html#post4405

 

[UsernameIssues]

Download Process Monitor. There is nothing to install - just copy the exe from the compressed folder to your desktop and run it to see what app or apps are hitting that DVD drive. Once you do something that causes the DVD to spin up, you can halt the data collection via Process Monitor and use the filter buttons to remove all activity except file access.

 

[Dave76]

If the above recommendations don't work, try re-seating the CD/DVD player, there is usually a switch on the bottom of the laptop, remove the CD/DVD player and firmly re-connect it.
Check the Asus Driver Support site and install the CD/DVD device driver.

 

[conhaqu3]

Download Process Monitor. There is nothing to install - just copy the exe from the compressed folder to your desktop and run it to see what app or apps are hitting that DVD drive. Once you do something that causes the DVD to spin up, you can halt the data collection via Process Monitor and use the filter buttons to remove all activity except file access.

First of all, thank you very much for assisting me with this annoying issue that's has been causing me headaches.

Secondly, how do I see those DVD drive apps? I'm not sure what's the name to look into that list (it just keeps filling and filling with more items).

What does "halt the data collection means" ?

What you are basically saying to me is that I must run all the processes that keep hitting the DVD drive right and then search for them, right?

I apologise for asking so many questions, I just never worked in a programme like that.

 

[UsernameIssues]

When process monitor starts for the first time, it starts collecting data (excluding data on itself and a few other things).

You can halt that collection of the data by pressing the magnifying glass shown on the left side of the image below:

You can also click on the icons that I've highlighted on the right side of the image above. Doing so show leave you with only info about apps that accessed files.

Move you mouse over each icon and you should see a tool tip explaining what it does.

Clear any data collected
Start the data collection process by clicking on the magnifying glass
Start the game that you mentioned

As soon as you hear something access the DVD - get back to the process monitor app and stop the data collection process by clicking on the magnifying glass again.

Then scroll to the bottom of the list of things showing in process monitor and work your way up until you find what app is asking for info from that DVD drive.

 

[Slartybart]

Same thing on my HP laptop. Bugs me, but I just live with it.
I've replaced the OD drive and all drivers are up to date.

Your machine is most likely still under warranty, I would contact Asus (great tech support) and see what they say.
My machine will be sent back to HP for a myriad of reasons once I finish up some important work.

 

[conhaqu3]

When process monitor starts for the first time, it starts collecting data (excluding data on itself and a few other things).

You can halt that collection of the data by pressing the magnifying glass shown on the left side of the image below:
View attachment 253341
You can also click on the icons that I've highlighted on the right side of the image above. Doing so show leave you with only info about apps that accessed files.

Move you mouse over each icon and you should see a tool tip explaining what it does.

Clear any data collected
Start the data collection process by clicking on the magnifying glass
Start the game that you mentioned

As soon as you hear something access the DVD - get back to the process monitor app and stop the data collection process by clicking on the magnifying glass again.

Then scroll to the bottom of the list of things showing in process monitor and work your way up until you find what app is asking for info from that DVD drive.

Ok, I did what you have asked using windows disk desfragmentation that also causes my drive to be activated.

I noticed that some apps have a path set to "E:" drive which is the DVD drive. I highlighted those apps and I zipped and uploaded it for you to analyse.

I don't know how to save the logfile with the highlights still on it, so I put it into a separated logfile.

 

[UsernameIssues]

Thanks for the log files. I tested using the Windows disk defragmentation tool too and it seems to be normal for that tool to query all drives via svchost.exe. Maybe you could test again using the game Counter-Strike that you mentioned in post #11.

 

[conhaqu3]

Ok, I will do that, but what about the disk desfragmentation? What I am supposed to do to stop the drive from being activated? Were those highlight apps that I sent you causing it? What should I do about it?

I will now proceed the same way with Counter-Strike and upload the logfiles.