CD ROM Drive is not working, just changed it please help

[Laura88]

I found out recently my CDROM drive was bad, did not show in My Computer, did not open. I replaced it with a new drive, it opened one time. Will not open again, does not show a light, nor run any disk. When i force eject it, it just spins and spins, pauses then continues continuously. This is not on my PC but on my moms, she has a Dell Inspiron One I think. I checked the connections again this morning, they seem to be tight, I unplugged and replugged to make sure to no avail. Please help, I have been researching, downloading, checking. This is getting really frustrating. In my computer all I show is C:\ and Q:\

 

[TVeblen]

Do I understand correctly that you have tried this optical drive in both yours and your mom's computer and it is not recognized in both?

Is it the same software disk you are trying in the drive in both computers? What happens with a different disk?

 

[Laura88]

No I am trying to fix my moms computer. It's her CD ROM that went bad in her computer, that I replaced.

 

[VistaKing]

Does the CD-ROM show up in BIOS ?

   Note

Press F2 on the Dell splash screen to get to the BIOS

 

[TVeblen]

If you can test to be sure the CDROM drive works in another computer that would narrow down the list of possible causes considerably. If you can't (laptop for instance) then we can try other things.

The first thing to check is the old Upper filters problem.
The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

Tell us what you find.

 

[Laura88]

I deleted the filters I found, per another forum, it did not work.
Can you explain more on BIOS

 

[VistaKing]

Hi Laura can you provide me the Service Tag number of the machine please

 

[Laura88]

18l7nq1

 

[TVeblen]

On a Dell I think the key is F2.
Restart the computer and just as it is starting up, repeatedly press the F2 key. This should open up the BIOS Settings.

On the first page of the settings (Main) there should be a list of connected devices. Check here to see if the CDROM is listed.

Note: the mouse will not work in older BIOS. You use the arrow keys to navigate. When done checking use the TAB key to move over to the EXIT Tab and use "Exit discarding changes" to reboot the computer.

 

[VistaKing]

This being the ALL-IN-ONES and uses standard SATA an SATA power cables did you try plugging it into a regular PC ? The BIOS after you pressed F2 you should get to a screen with the menu items of MAIN , ADVANCED , SECURITY , BOOT and EXIT . If you go to MAIN settings do you see anything with the word SATA displayed should be something like SATA 0 is your hard drive SATA 1 should be your optical drive

 

[Laura88]

PC is in the middle of extended diagnostics test, I will let you know what BIOS says when its completed and I can return to F2

 

[VistaKing]

Take your Time

 

[jumanji]

What is the make and model number of the new optical drive you purchased?

 

[Laura88]

SATA 0 : ST3500413AS 500GB
SATA 1: none

The one I purchased is Samsung TS-L633 Optical DV Burner Samsung DVDRW 8X SATA TS-L633 (TSL633)

 

[TVeblen]

I just did a google search on your optical drive and found a known issue with Windows 7. It seems the drive needs a firmware update to be recognized in some cases. Take a read on these, and see if that helps:

Print | SAMSUNG

Incompatibility Issues with Windows 7 and the TS-L633B DVD-RW Drive

Samsung TS-L633C Firmware SC01 Download - TechSpot

 

[Laura88]

it says drive not found when trying to download

 

[TVeblen]

I suggest going to the Samsung website, locating your drive model, and checking to see if there is a firmware update that you can put on a USB stick and run independently.

When you get that "drive not found" message it usually means that the model number of the drive does not match the firmware version. That's where the A, B, C suffixes become important.

It also could mean that the drive is incompatible, defective, is not receiving power, or is not connected to the SATA port correctly.

 

[Laura88]

still not working, thank you though