Certifying Academic Office...Lost MS EMail

[RickV]

I purchased a copy of Office 2010 while working as an adjunct faculty at a local community college. The hard disk with my email records has limited functionality and I have been unable to access these files. How can I install this version of Office? Can anyone here help me or do I need to contact MS to accomplish this?

This was a purchase where a download could be performed instantly and duplicated with the order of a CD so, I chose to add the CD for the small additional fee. The obvious problem is the disk cannot be accessed to locate the COA key MS forwarded me.

Any suggestions?

 

[GEWB]

The hard disk with my email records has limited functionality and I have been unable to access these files.
...

The obvious problem is the disk cannot be accessed to locate the COA key MS forwarded me.

I don't understand yet. What do you mean by limited functionality of a hard drive? Why can't you access your files?

You think the problem is obvious but I don't understand so it may not be obvious to others. Why don't you have the key you purchased?

Regards,
GEWB

 

[RickV]

Sorry, It appears I made some assumptions regarding the level of understanding of the academic program (these may change with time as well). I will try to explain.

If my memory recalls correctly faculty were able to download MS Office, order the CD or, both. In either case the fees were very low, possibly even $10.

I do not recall if I downloaded and ordered the CD or simply chose to order the CD but, I think it was the former situation. MS sent an email to the purchaser containing the COA. I still have the CD in the white cardboard envelope that MS sent it to my home in but, this does not feature a COA sticker or any documentation. If I could access my old email records I should have the COA (I was told this by the IT department at the college but, this point could still be wrong). When I lost the disk I called them in an attempt to resolve this situation but, they were unable to offer assistance in view of the time that had past since I worked at the college.

Does this help explain my problem(s) better? No one here may be able to hep me directly. This is fine. However, I am hoping someone can suggest to me how I can solve this because, being able to install this on 2 pc's would be very useful.

Let me know if you have further questions.

 

[Ranger4]

As you no longer work at the college, the use of their Volume License is no longer available to you, so even if you had the COA it would probably fail to get validated.

It would seem that the only way you can get to view your email records, is to buy a license from Microsoft for your existing version of Microsoft Office 2010, or to update to a later version of Office.

You may not be able to buy a license key for Office 2010, as I don't think Microsoft are selling them any longer. You may still be able to purchase a complete installation DVD for Office 2010, which should include the license key. The problem with searching the web for Office 2010 is whether the copy is genuine.

 

[torchwood]

The limited functionality is with MS Office, not the hard disk. Once unvalidated it goes into this mode.
Although you have moved on from the faculty.
You may be able to retrieve the key IF you have a Microsoft account and you associated it (Office) with it.
Log into your MS account, Any associated products and keys are listed.
I thought that Office only needed to be activated and registered once, even vlk's and mak's.

Roy

 

[Layback Bear]

I don't believe that once the computer was taken off of the college's VLk/MAK
list of computers the licenses can't be used. That is probably why the IT department are unable to help.

https://social.microsoft.com/Forums...license-types-explained?forum=genuinewindows7

Explanations:

- KMS Client and Volume MAK product keys, are volume license keys that are not-for-resale. They are issued by organizations for use on client computers associated in some way with the organization. Volume license keys may not be transferred with the computer if the computer changes ownership. Consult your organization or the Volume Licensing Service Center for help with volume license keys.

https://www.microsoft.com/licensing/servicecenter/Help/FAQDetails.aspx?id=127

 

[Barman58]

If the key is one that is tied to an organisation that uses a Key Server, you must be connected to the organisations network at least one every 90 Days or the key will lapse automatically and be returned to the available Key Pool.

For those who may be away from the office for extended periods most enterprise organisations will also have a number of MAK keys to cover these users, these will not expire based on time but may be rescinded by the organisation and this information forwarded to Microsoft who will then block the Key, (and often re-issue a new key to the organisation).

It is not unusual for organisations to allow employees to use these keys on their own devices and only ask the employee to cover supply and postage of the install media, $10 is what I would expect this sort of cost, These keys would expire if and when the employee left the Organisation and was thus no longer entitled to this usage

 

[GEWB]

It sounds like your key is in your old school email system, hosted by the school. If they have/had your Web based email, they may have long deleted your account. If you downloaded your emails to your local computer (while at the school) then you have a fighting chance.

Regards,
GEWB