Solved Check access permissions when installing new software

[Sirlordford]

I am trying to install the new UPS Worldship software and at a certain point I get this dialog box:

An error occurred while performing registry operations on <Software\Microsoft\CurrentVersion\Run> registry key or its sub entries. Check access permissions.

UPS won't help because they say it's a MS issue. I have full permission control over the folder and computer as an administrator. Win7 Pro is my OS. Can anyone recommend a place to start?

 

[Brink]

Hello Sirlordford, and welcome to Seven Forums.

Right click on the UPS program installation file, and click on Run as administrator to see if it may be able to finish installing afterwards.

Hope this helps,
Shawn

 

[Sirlordford]

Thank you for the welcome. I was hopeful but the same dialog box popped up.

 

[Brink]

In that case, double check using step 3 in OPTION THREE of the tutorial below to make sure that you have ownership and "full control" permission of the registry key and it's subkeys in the error message to see if you are able to install the UPS program afterwards.

Take Ownership of file

 

[Sirlordford]

I'll give it a whirl. How do I know which Reg keys to check?

 

[Brink]

With the error message saying "Software\Microsoft\CurrentVersion\Run", it should be the registry key below.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

This key is used to have the program run at startup if it adds a string value with a path to the program's .exe file.

 

[Sirlordford]

Brilliant Brink! It worked like a charm. Thank you very much and happy holidays.

 

[Brink]

You're most welcome. I hope you have a happy holidays as well.

 

[bjmarler]

f.y.i. - A friend of mine just had this same problem on his Win 7 Pro laptop. This thread was VERY helpful. Thank you.

 

[happy4ya]

I am having the same issue.

I downloaded the newest version of Worldship a few days ago to install on my office PC (clean install for the first time). I ran the EXE which first extracts the files to my hard drive and that went fine. As soon as that was finished and the main setup.exe file ran from the extracted files, I get the same registry keymessage and I can't go any further. Tried "Run as Administrator" and same thing. I tried it on my home PC and it went through fine so it doesn't seem to be anything with the downloaded file.

The PC is a self-built machine. I5-3570K, 8GB DDR3, 256GB SSD, 1TB HDD, Win 7 Pro. It is only about 6 months old and a clean install of Windows, Office and a few other programs and never any other issues installing anything.

Unless there is something I'm missing with the permissions screen, it looks like all the permissions are set ok and I should have full control to the key. Besides, there are a bunch of other programs with sub-keys there and they all installed with no problems. If anyone has any other ideas any help would be greatly appreciated.

 

[Brink]

Hello Happy4ya, and welcome to Seven Forums.

Please go ahead and post some screenshots showing your permissions and ownership settings for the Run key below to see if anything may stand out.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

 

[happy4ya]

Here you go.

In case this helps, I just rebooted into safe mode with networking and logged in under my same account and ran the Worldship program and it started up and attempted to start installing and then crashed with an error (see screenshot). Most likely something disabled due to being in safe mode. But it did start the program without giving me any access restriction problems.

I also just checked the permissions against my home system which is set up pretty much identical and everything was exactly the same as this. Wondering if something is just corrupt.

 

[Brink]

I don't see anything wrong with your settings, but you might see if setting the "Users" group to have "Full Control" in permissions as well may help.

If that still doesn't help, then you might also see if you may be able to install it while logged in to the built-in Administrator account.

 

[happy4ya]

I don't see anything wrong with your settings, but you might see if setting the "Users" group to have "Full Control" in permissions as well may help.

If that still doesn't help, then you might also see if you may be able to install it while logged in to the built-in Administrator account.

I will try giving Users full control and see what happens.

I was searching around before and found the info on the hidden administrator account and enabled and tried that. Same problem.

Thanks for the suggestions.

 

[happy4ya]

Any other ideas? It seems like I should have full control of everything but it still gives me that error. Wondering if something is just corrupt in Windows since it lets the installation start in safe mode but not in regular mode. I also created a new administrator account and tried from it but got the same thing.

 

[Brink]

If you like, a repair install should be able to sort this for you without losing anything other than time.

 

[markhyo]

I found the cause and the solution for this problem!

I recently had this issue on a work computer and me and another IT guy from my job figured it out last night. We were getting the same issue installing the UPS Worldship update software. It kept saying check permissions from the run key in the registry. We tried every which way to change permissions to no avail. Then it dawned on me that the registry key that it was referring to probably wasn't the one we were modifying. Here's what I ended up doing. I backed up the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and then deleted the key. We tried running the UPS software again got the same error. Since we deleted the key, the UPS install should have recreated the key but it didn't. Run can also be found in HKEY_Current_User\SOFTWARE\Microsoft\Windows\CurrentVersion\Run, so we backed up and deleted that key as well. We got the same error on the UPS install. This told me it definitely wasn't from those two registry keys. I searched for currentversion in the registry and found yet another registry key with run. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run. I tried to backup and delete this key and got permission errors!! Now we were getting somewhere! I tried updating permissions and got save errors. Finally I tried deleting each key value listed under run. Everything deleted except... wait for it..... AVAST!!!! AVAST antivirus was causing the problem. Even temporarily disabling Avast still wouldn't allow the install. Then it dawned on me that I had this same issue installing Canon printer driver software on my Father in-laws laptop. Worked fine on my mother in-laws laptop but not on his. They have the exact same laptop, software, configuration and Avast version but it wouldn't work on his.

Solution... Uninstall Avast. Install UPS software. Reinstall Avast! After doing this you shouldn't have any problems. I don't know how avast gets hosed up in the registry but an uninstall will fix it. If you're not using avast check the Wow6432 key in the registry, back it up and remove each key under the run until you find the problem. Remove that program and then install UPS! You can always restore your backup registry by just double clicking on the backup.

To back up a registry key, Right click on the key, and click export. Designate a location to save it and you're done.

HTH

Mark W.