Solved CheckSUR in circular loop

barderer · Oct 5, 2015

Hello,

I recently noticed I could not navigate to Add/Remove programs, select which windows features to turn on/off. The dialog turns up blank. I am also unable to uninstall certain updates etc. I researched online and ran the CheckSUR tool. I followed all the common instructions by placing missing files in the package directory etc. However, the tool seems to be caught in some sort of loop as it returns the same result every time even though it says its fixed the problem. Here is the output.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-05 15:08

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 173
Found 1 errors
Fixed 1 errors
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1

anyone know what would cause this?

NoelDP · Oct 6, 2015

Please follow the Windows Update Posting Instructions
and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

barderer · Oct 6, 2015

Requested files

All logs attached. Thank you so much for your help

barderer · Oct 7, 2015

bump ")

NoelDP · Oct 8, 2015

Sorry about the delay - been very busy at work and elsewhere

I think I may have found the problem.

Please delete the C:\Windows\Temp\CheckSur folder completely

Then run CheckSUR again and post the new CheckSUR.log file

barderer · Oct 8, 2015

Noel,

Thanks for the reply. Now the tool reports.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-08 11:10

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 415
Found 1 errors
CBS MUM Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

barderer · Oct 8, 2015

persist log in case you need it

persist log

barderer · Oct 9, 2015

What is weird is that it is looking for a file not present in the KB package when you expand it manually. So I have no idea what it really wants.

NoelDP · Oct 11, 2015

It wants exactly what it says

There are two files in the expanded package called 'update.mum' and 'update.cat'.
Rename each to 'Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0'.mum/cat as appropriate, and put them in the tight place, then run another CheckSUR scan and post the log

barderer · Oct 11, 2015

Same results. Notice it says its looking for the package name with "_SP1" in it. If I rename and put those packages in the directory then it says it can't find the none SP1 package. E.g. It says

expected file name Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum

then you put the package in there then it says

expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum (notice no SP1)

and keeps looping like that. Hence the problem

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-11 09:53

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 214
Found 1 errors
CBS MUM Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

NoelDP · Oct 11, 2015

I suspect that the problem is a little more deep-seated than this - it may simply be that the RTM version has been over-written by the SP1 versions without proper authorisation....

Please open an Elevated Command Prompt, and run the following command...

DIR C:\Windows\Servicing\Packages\Package_for_KB3087918*.*

post the results, and also post the COMPONENTS registry hive....
I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

barderer · Oct 11, 2015

C:\Windows\system32>DIR C:\Windows\Servicing\Packages\Package_for_KB3087918*.*
Volume in drive C has no label.
Volume Serial Number is 124A-23D9

Directory of C:\Windows\Servicing\Packages

10/05/2015 03:08 PM 8,892 Package_for_KB3087918_SP1~31bf3856ad364e3
5~amd64~~6.1.1.0.cat
10/05/2015 03:08 PM 1,461 Package_for_KB3087918_SP1~31bf3856ad364e3
5~amd64~~6.1.1.0.mum
10/05/2015 02:58 PM 8,892 Package_for_KB3087918~31bf3856ad364e35~am
d64~~6.1.1.0.cat
10/05/2015 02:58 PM 1,461 Package_for_KB3087918~31bf3856ad364e35~am
d64~~6.1.1.0.mum
4 File(s) 20,706 bytes
0 Dir(s) 93,466,865,664 bytes free

Components at

barderer · Oct 13, 2015

anything revealed?

NoelDP · Oct 14, 2015

Haven't had a chance to look yet

Back when I can!

barderer · Oct 19, 2015

barderer · Oct 20, 2015

I was able to get checkSUR running. And my turn windows features on and off is back again. I don't know what exactly fixed it. Maybe the deleting of everything and running everything again. But here was the output.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-11 09:53

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 214
Found 1 errors
CBS MUM Corrupt Total count: 1

Unavailable repair files:
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-20 14:09

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum Expected file name Package_for_KB3087918~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3087918_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 195
Found 1 errors
Fixed 1 errors
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
Fixed: CBS Paired File. Total count: 1

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-10-20 14:19

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 159
No errors detected

Solved CheckSUR in circular loop

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