Thank you iko22. If I wanted to use the middle mouse button/flywheel, I would not be asking about how to restore the
Scroll Bar to the Amazon Prime Video thumbnails page.
That page is HUGE and REQUIRES a VERY RAPID way to scroll. The mouse is Glacial.
Yes I am logged in to the correct account.
Yes, I have tried refreshing the browser page, many times.
I have posted here, on Chrome forum ( a joke, no techs EVER look at it) and the Amazon forum ( a joke, these rapist greed scum never read it)
Amazon:
April 1, 2019 6:09:32 AM Initial Question: You are EXTREMELY aware of this issue, since literally thousands of people have reported it. I am writing to ask EXACTLY WHEN are you going to finally resolve the issue of missing scroll bar on Amazon Prime Video?
April 1, 2019 6:09:55 AM Anish has accepted the chat.
April 1, 2019 6:09:59 AM masterevan : Me: You are EXTREMELY aware of this issue, since literally thousands of people have reported it. I am writing to ask EXACTLY WHEN are you going to finally resolve the issue of missing scroll bar on Amazon Prime Video?
April 1, 2019 6:10:14 AM Anish (CSA) : Hello, my name is Anish. I'm sorry your previous chat disconnected. I will try and pick up where you left off.
April 1, 2019 6:11:23 AM Anish (CSA) : Please allow me a moment.
April 1, 2019 6:12:52 AM Anish (CSA) : Can you tell me the name of your device in which you'refacing this issue.
April 1, 2019 6:13:19 AM masterevan : Personal computer, desktop, Chrome browser
April 1, 2019 6:14:16 AM Anish (CSA) : Please be informed that scroll option is available on Chrome browser through mouse only.
April 1, 2019 6:15:12 AM masterevan : Why? Are the developers not aware that Chrome is the most popular browser in the world, which means you will lose millions of angry and frustrated customers?
April 1, 2019 6:16:19 AM Anish (CSA) : Please understand that you can scroll for Prime videos on your chrome browser through mouse as you normally scroll on other websites.
April 1, 2019 6:17:22 AM masterevan : I understood, no need to repeat. This does not answer my question: WHY have you deliberately set it up like this? The scroll bar works in EVERY OTHER WEBSITE
April 1, 2019 6:18:59 AM Anish (CSA) : I'm sorry for this inconvenience.
April 1, 2019 6:19:02 AM Anish (CSA) : I've taken this as a feedback and forwarded it to Amazon Business team so that they can look at the matter for future improvement, so that our customers won't face such problems in future. I also want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process and moreover it helps us to continue improvement within the experience of using our services.
April 1, 2019 6:19:08 AM Anish (CSA) : Please be assured that your feedback would not be overlooked.
April 1, 2019 6:19:25 AM Anish (CSA) : Your opinion and participation are valuable to us, and customer feedback like yours helps us continue to improve Amazon services. Please feel free to keep sending us any suggestions for improvement.
April 1, 2019 6:20:01 AM masterevan : If you were ACTUALLY "always looking for ways to improve" then please now EXPLAIN TO ME WHY you removed the scroll bar from Amazon Prime.
April 1, 2019 6:21:24 AM Anish (CSA) : I would like to tell you that layout of our website changes from time to time.
April 1, 2019 6:21:49 AM Anish (CSA) : Don't we will work on this and comeback with better layout of website.
April 1, 2019 6:22:19 AM masterevan : This STILL does not answer my question: WHY WAS THE SCROLL BAR DELIBERATELY REMOVED?
April 1, 2019 6:24:00 AM Anish (CSA) : Evan, there's no answer to this question that why it has been removed.
April 1, 2019 6:24:24 AM Anish (CSA) : As I've explained layout changes with new updates.
April 1, 2019 6:25:18 AM Anish (CSA) : But I can assure you, I've taken your feedback and our development team will surely take into consideration so that our customer's don't face such problems.
April 1, 2019 6:25:55 AM masterevan : Since they decided DELIBERATELY to ruin it, how do I cancel my account?
April 1, 2019 6:26:35 AM Anish (CSA) : Evan, I request you not to cancel your account.
April 1, 2019 6:27:02 AM Anish (CSA) : Please provide us an other opportunity to improve our service.
April 1, 2019 6:28:24 AM Anish (CSA) : We'll definitely improve this.
April 1, 2019 6:28:43 AM masterevan : Did you read my original question? Please read it again.
April 1, 2019 6:29:22 AM Anish (CSA) : Yes, I know you want to know when it willbe resolved.
April 1, 2019 6:29:59 AM masterevan : It is a simple question. Since THEY CHOSE TO CHANGE IT, they can ALSO put it back.
April 1, 2019 6:30:30 AM Anish (CSA) : Evan, I've forwarded it to our development team for improvement.
April 1, 2019 6:30:50 AM masterevan : Great. Cancel my account now, and email me when they finally fix it.
April 1, 2019 6:30:53 AM Anish (CSA) : I can't tell you exact time frame that when it willbe corrected.
April 1, 2019 6:31:12 AM Anish (CSA) : You want to cancel your Prime membership?
April 1, 2019 6:31:18 AM masterevan : YES
April 1, 2019 6:31:29 AM Anish (CSA) : Ok.. Please allow me a moment.
April 1, 2019 6:32:34 AM Anish (CSA) : Evan, I've cancelled your Prime and issued the refund of $`13.09 into your account.
April 1, 2019 6:32:48 AM Anish (CSA) : Refund will be credit within 3-5 business days.
April 1, 2019 6:33:35 AM Anish (CSA) : Is there anything else I can assist you with today?
April 1, 2019 6:33:38 AM masterevan : Good luck retaining customers when you treat them like dirt. Bye.
April 1, 2019 6:34:17 AM Anish (CSA) : I'm sorry for any inconvenience caused.
April 1, 2019 6:34:34 AM Anish (CSA) : But I requested you to not cancelit and wait.
April 1, 2019 6:34:52 AM masterevan : Wait for what? More DELIBERATE bad changes?
April 1, 2019 6:35:10 AM masterevan : Wait HOW LONG??
April 1, 2019 6:36:13 AM Anish (CSA) : Evan, I don't want to provide any misleading information that what time it'll be available.
April 1, 2019 6:36:42 AM masterevan : Since you are in Customer Service, WHY do the developers NOT TELL YOU WHY they do bad things?
April 1, 2019 6:36:55 AM Anish (CSA) : I again apologize for the inconvenience caused due to this.
April 1, 2019 6:37:12 AM masterevan : WHY WAS THE SCROLL BAR REMOVED? How can you not know that information??
April 1, 2019 6:39:35 AM Anish (CSA) : Evan, I've confirmed with my technical team.
April 1, 2019 6:40:04 AM Anish (CSA) : there's a known issue on this and our technical team is already working on it to get resolved.
April 1, 2019 6:41:02 AM Anish (CSA) : I request you to wait for few days this issue will be resolved surely.
April 1, 2019 6:41:35 AM masterevan : As you can see from the forums, people have been reporting this issue for a long time, and you just ignore them.
April 1, 2019 6:41:50 AM Anish (CSA) : So, I'm requesting you to please wait and re-instate your Prime membership after that.
April 1, 2019 6:41:57 AM Anish (CSA) : Is there anything else I can assist you with today?
April 1, 2019 6:42:12 AM masterevan : Why bother? Netflix has no problem with the scroll bar.
April 1, 2019 6:42:56 AM Anish (CSA) : Netflix and amazon are separate services.
April 1, 2019 6:43:01 AM masterevan : Yes, you can tell me the names and job titles of the exact persons who made the deliberate decision to remove the scroll bar
April 1, 2019 6:43:26 AM Anish (CSA) : these kind of issue can arise sometimes. That's why file ticket in these case.
April 1, 2019 6:44:23 AM Anish (CSA) : We don't have this information and according company policies we can't provide it.
April 1, 2019 6:44:49 AM masterevan : That is okay, lawyers can get that sort of information easily.
April 1, 2019 6:46:55 AM Anish (CSA) : I'm sharing the case id with you for this issue that our team is already working on this.
April 1, 2019 6:47:08 AM Anish (CSA) : Here's the case Id 0186830889
April 1, 2019 6:47:41 AM Anish (CSA) : I'm again requesting you to please extend your patience and understanding tillit get resolved.
April 1, 2019 6:48:00 AM masterevan : How long has that "case" been open?
April 1, 2019 6:48:29 AM Anish (CSA) : 31st March, 2019
April 1, 2019 6:49:08 AM masterevan : Then why do I see posts on the forum about this problem BEFORE that date?
April 1, 2019 6:50:15 AM Anish (CSA) : Evan,if you want I can escalate it again for you just for your your satisfaction. Rest I can assure you this issue will be resolved.
April 1, 2019 6:50:42 AM masterevan : Yes, I would like to know the name of an exact person who made this change.
April 1, 2019 6:51:12 AM Anish (CSA) : sorry we don't have this information.
April 1, 2019 6:51:38 AM masterevan : Yes you do, you just refuse to give it to me. There are other ways to find out.
April 1, 2019 6:52:04 AM Anish (CSA) : We don't have such informations.
April 1, 2019 6:52:48 AM Anish (CSA) : Is there anything else I can assist you with today?
April 1, 2019 6:55:14 AM Anish (CSA) : I don't mean to rush you, but we've been idle for 3 minutes. I want to make sure our chat's still connected.
April 1, 2019 6:55:41 AM masterevan : No, it has not been three minutes.
April 1, 2019 6:56:09 AM masterevan : Please send a transcript of this to my email, and notify me by email when this is fixed.
April 1, 2019 6:58:35 AM Anish (CSA) : Please allow me a moment.
April 1, 2019 7:00:13 AM Anish (CSA) : Evan, I'll email you the transcript of this chat.
April 1, 2019 7:00:23 AM masterevan : Thank you. Bye
April 1, 2019 7:00:51 AM Anish (CSA) : I again apologize for trouble you faced.
April 1, 2019 7:00:57 AM masterevan has left the conversation.
