clicking file then open is not opening a window to select files

[gzaz]

im having a problem when trying to open files. for example adobe reader. file, open, then a window should appearf or me to select a file to open. but its not. also when i open control panel and click on uninstall a program no window appears. is it possibly a settiing that needs to be changed or something more.
any help would be great. thank you.

 

[Brink]

Hello gzaz, and welcome to Seven Forums.

If this just recently started to happen, then you might see if doing a system restore using a restore point (if available) dated before this started may be able to undo and fix this for you.

Hope this helps,
Shawn

 

[gzaz]

Thanks for trying. But no luck. I did a system restore but it didnt work:-(. I cant really do much until its sorted. Ill keep trying any suggestions. Thanks again.

 

[Brink]

Do you have an older restore point?

 

[gzaz]

That restore was from august. The problem only started a few days ago.

 

[Brink]

Just to make sure that your system is clean, I would recommend to do a full scan of your system with an AV program.

Malwarebytes Anti-Malware Free is a good choice.


Afterwards, use the tutorial below to troubleshoot with a clean startup to see if this may be caused by something running.


http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[gzaz]

It keeps giving me a few errors during install. Normally i can sort problems out but this is just blocking me at every turn.

 

[gzaz]

Ill try the clean startup see what happens.

 

[Brink]

If that doesn't help, then you might create a bootable Windows Defender Offline to do a full scan your system with at boot instead.

http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

 

[gzaz]

After clean startup problem was still there. Ill try the defender disk.

 

[gzaz]

Ok i did the defender scan and it removed a trojan, so thanks for that. But i still cant get the file open box to appear. Also it keeps failing when trying to update skype. Maybe a full reinstall is needed.

 

[Brink]

Considering that you had a trojan virus, I would always recommend the scorched Earth approach and do a clean install.

Otherwise, a repair install should also fix it without losing anything though.