Code 8007065E when installing KB2778344

APEXIt

New member
Local time
6:25 PM
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3
Code 8007065E: Windows Update encountered an unknown error.

Steps I've tried so far:
1. SFC /scannow - Windows Resource Protection did not find any integrity violations.
2. Reboot into Clean Startup (No non-Microsoft Services or startup
3. Disable Antivirus (AVG Free)
4. Download and Run Windows Update Readiness Hotfix
5. Download Manual Update Installation file and attempt to install (Windows6.1-KB2778344-x64.msu): fails
6. extract contents of Windows6.1-KB2778344-x64.msu to folder
7. copy files from cab into appropriate folders according to 'checksur.log' file under 'Unavailable repair files:'

I was able to find all files in the extracted download except the following:
Unavailable repair files:
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.mum
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
servicing\packages\Package_for_KB2778344~31bf3856ad364e35~amd64~~6.1.1.0.cat
I see the 'rtm' version of these files, but could not locate these specific file names...
I am hoping someone can help me get these last few files into place so this update will successfully install.
Thanks! :geek:
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell E5520
OS
Windows 7 x64 SP1
The files you were unable to find are the ones just named 'update.mum/cat' in the extracted data
rename them, and install them in the same way as the others.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
.... and well done, by the way!
:)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you! This is the first time repairing the Update Servicing That worked to get the update to install. I have to wait a little while before I can reboot, but I'll post an update shortly.
Thanks again!
-Scott
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell E5520
OS
Windows 7 x64 SP1
Perfect. I was able to install the Update and the reboot finalized everything. Thanks for your help!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell E5520
OS
Windows 7 x64 SP1
You're welcome!
There's very few brave enough to try and do it themselves - so very well done, for even attempting it. and even more so for getting it right!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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