Code 80070664 Error

[hunuok]

I am having trouble updating Office 2013 files after the most recent patch Tuesday fiasco.

I have tried all the hotfixes suggested by MS to no avail. The error code suggests an Office 2007 error (according to Google) but I had uninstalled it for 2013 a few months ago.

Attached are the files in question and files. I can't upload the CBS.zip files because it exceeds the 8Mb upload limit. I've run the System Update Readiness Test and it said it had repaired a corrupt file. I have run SFC scannow with no issues.

Thanks in advance.

 

[hunuok]

The CBS files are listed but the file totals 14.9Mb. Which file do I need to upload?

 

[NoelDP]

You can lose the three oldest CBSPersist files

 

[hunuok]

@NoelDP Thanks. Have uploaded CBS files.

 

[NoelDP]

SFC seems (or at least claims) to have fixed a corrupted file - I'm not convinced

 Line 9308: 2013-10-23 18:59:47, Info                  CSI    0000039a [SR] Repairing 1 components
 Line 9309: 2013-10-23 18:59:47, Info                  CSI    0000039b [SR] Beginning Verify and Repair transaction
 Line 9312: 2013-10-23 18:59:47, Info                  CSI    0000039d [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
 Line 9319: 2013-10-23 18:59:47, Info                  CSI    0000039f [SR] Repair complete
 Line 9320: 2013-10-23 18:59:47, Info                  CSI    000003a0 [SR] Committing transaction
 Line 9324: 2013-10-23 18:59:47, Info                  CSI    000003a4 [SR] Unable to complete Verify and Repair transaction because some of the files that need to be repaired are in use. A reboot is required to complete this operation.
 Line 9325: 2013-10-23 18:59:47, Info                  CSI    000003a5 [SR] Repairing 1 components
 Line 9326: 2013-10-23 18:59:47, Info                  CSI    000003a6 [SR] Beginning Verify and Repair transaction
 Line 9329: 2013-10-23 18:59:48, Info                  CSI    000003a8 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
 Line 9336: 2013-10-23 18:59:48, Info                  CSI    000003aa [SR] Repair complete

Please run another SFC /SCANNOW and post the new CBS.log files (we only need the CBS.log and the latest CBSPersist file this time).

That way we'll see if it was actually successful.

 

[hunuok]

Apologies for the late reply.

I ran the SFC Scannow and it came up with a message "Windows Resource Protection did not find any integrity violations"

I have also uploaded the CBC zip file.

Thanks again.

 

[NoelDP]

That does look OK now - has Updates behaviour changed at all?

 

[hunuok]

Nyet, Nada, Negative.

Same problems.

 

[NoelDP]

OK - let's have a look at the windows update log.

Please zip the file c:\windows\windowsupdate.log and post it to a reply - it may give us some clues as to what's wrong.

 

[hunuok]

Here is the attached log file.

 

[NoelDP]

Interesting - here's a sample error message...

2013-10-24 16:29:39:468 1228 2184 Report REPORT EVENT: {478D10D9-FFB8-48EA-987C-434CA62CEFDD} 2013-10-24 16:29:29:609+0900 1 182 101 {7A5051DD-63E5-43F4-ABFD-42104200C47D} 200 80070664 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070664: Microsoft Office 2013ìš© 업데이트(KB2760267) 64비트 ë²„ì „.

note the corruption at the end (or at least, I *think* it's corruption).

Probably the thing to do is to reset the SD folder....


This could be due to corruption in the SoftwareDistribution folder - the problem with that the conventional cure can lead to problems later on, if not handled properly, and you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).



Openan Elevated Command Prompt

Run the following commands



NET STOP WUAUSERV

REN C:\WINDOWS\SoftwareDistribution SDOLD

NET START WUAUSERV



wait 15 minutes, and reboot

then wait 10 minutes, and open Windows Updates, and run a Check for Updates.



Install only the oldest update found - and reboot once installed

then go back to Windows updates and install the others.

<crosses fingers >

 

[hunuok]

Performed as instructed yet no donut.

1. Can I uninstall ALL updates then Reinstall?
2. Do I need to rename/delete any folders from previous steps to reverse what I did from :

NET STOP WUAUSERV

REN C:\WINDOWS\SoftwareDistribution SDOLD

NET START WUAUSERV

 

[Slartybart]

Don't let me distract you from Noel's work.

Have you hit the Try Again button on the WU dialog box?

 

[hunuok]

Have you hit the Try Again button on the WU dialog box?

Yes. No matter how many times I try, it's always the same 30 updates that fail.

 

[NoelDP]

OK - we'll have to try an look a little deeper.
There's no need to clean up until later - although you can delete the SDOLD folder if you like, now - please post the new Windowsupdate.log file, and I'll see if I can make more sense out of the latest entries.

 

[hunuok]

Thanks for your support. Uploading requested file.

 

[NoelDP]

The corruption appears to have been changed, at least - see these lines...

2013-10-25 02:07:54:631 1184 e00 Report REPORT EVENT: {C5CD9CD5-74B0-4329-A740-86A8FE2740FE} 2013-10-25 02:07:27:068+0900 1 182 101 {984CFAA3-EB2A-4A2D-A245-DFED8E2BA3AE} 200 80070664 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070664: Microsoft Office 2013용 업데이트(KB2817493) 64비트 버전.
2013-10-25 02:07:54:632 1184 e00 Report REPORT EVENT: {F6018C21-940A-4683-809E-2942B75D4DB0} 2013-10-25 02:07:27:638+0900 1 182 101 {CDD73CBD-A0E0-4D9F-9BA1-80828201141F} 200 80070664 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070664: Microsoft Office 2013용 업데이트(KB2817624) 64비트 버전.
2013-10-25 02:07:54:632 1184 e00 Report REPORT EVENT: {4661B6B9-5C98-4634-BA40-5A03EE804D51} 2013-10-25 02:07:27:842+0900 1 182 101 {7A5051DD-63E5-43F4-ABFD-42104200C47D} 200 80070664 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070664: Microsoft Office 2013용 업데이트(KB2760267) 64비트 버전.

From what I can make out, the error code now is created when the temporary file folder are corrupted or unavailable.

First, download TFC from here....
TFC - Temp File Cleaner by OldTimer - Geeks to Go Forums

run it and allow it to delete everything it finds.
reboot, and then try Windows Update again - post the new windowsupdate.log file success or fail.

 

[hunuok]

Again apologies for the late reply. It was 3am here.

I deleted the temp folders using the recommended tool. Thanks. It's quite handy.

Updates failed again unfortunately.

The three updates date you posted have strange characters that you may not recognize.

I am running a Korean version of Windows with an English language pack. Yet I have set Region and language to the US as my Korean is quite poor. Does this affect anything?

Thanks again.

 

[NoelDP]

Hmm - let's have a close look at that...
we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.


I think the next step is probably to do a repair install on the Office installation -
Go to Programs & Features >Uninstall a Program
find the Office 2013 entry and highlight it - you should have the option to 'Change' as well as uninstall pick that, and take the option to Repair the install.
Follow the instructions, then try WU again - with only Office updates selected

 

[hunuok]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-PD442-WXKH6-JFCMV
Windows Product Key Hash: RoKA9bOXnItOzhf7qucBy+tKu50=
Windows Product ID: 00426-293-4034755-85364
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.k01
ID: {033D7D2C-405E-491F-90BB-5D8C1DC9B591}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{033D7D2C-405E-491F-90BB-5D8C1DC9B591}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.k01</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JFCMV</PKey><PID>00426-293-4034755-85364</PID><PIDType>5</PIDType><SID>S-1-5-21-2789390145-972306257-1229253520</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1903</Version><SMBIOSVersion major="2" minor="7"/><Date>20130819000000.000000+000</Date></BIOS><HWID>CC993E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0412</SystemLCID><TimeZone>Korea Standard Time(GMT+09:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-293-403475-00-1042-7600.0000-2232013
Installation ID: 005144083341484025377725829445802890330280626655148361
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: JFCMV
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 10/25/2013 4:05:12 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEAAwABAAEAAQAEAAAABAABAAEAHKLoLRU/ZMd0xApTxpFWj3f2FAjoeVw/cQbGrLLV1m/eoS5z

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT SataRe SataTabl
BGRT ALASKA A M I
SSDT SataRe SataTabl
SSDT SataRe SataTabl