Solved Code 800B0100 : Windows Update encountered an unknown error.

Broosh · Oct 9, 2012

I have ran the fix-it, downloaded SP1 straight from the microsoft website (still wouldn't install), etc. etc. No avail.

I'm running Windows 7 Ultimate 64-bit

i also get Code 8024200D

I'm sure if i uploaded the correct CheckSUR, but it was the only one that showed up when i searched for it.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-222R8-X9Y84-7MKH9
Windows Product Key Hash: 84lQGojDkbUXg1OvrMybVOfN8ts=
Windows Product ID: 00426-068-0900084-86284
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {979E6E1E-5CD5-436A-9E66-4241887AEBFF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Administrator\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{979E6E1E-5CD5-436A-9E66-4241887AEBFF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7MKH9</PKey><PID>00426-068-0900084-86284</PID><PIDType>5</PIDType><SID>S-1-5-21-2633915218-4021917787-2440151185</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0901   </Version><SMBIOSVersion major="2" minor="5"/><Date>20100224000000.000000+000</Date></BIOS><HWID>01B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-068-090008-00-1033-7600.0000-2852011
Installation ID: 017826624135356775443151957304042496982925930975959055
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7MKH9
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/9/2012 8:57:50 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:9:2012 13:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: PAAAAAEABAABAAEAAQAEAAAAAwABAAEAonau+YrNjCZGvGhlhDQ+WVh9ashiPeBFWVc99QKvgMa/peqC

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			022410		APIC1410
  FACP			022410		FACP1410
  HPET			022410		OEMHPET 
  MCFG			022410		OEMMCFG 
  OEMB			022410		OEMB1410
  OSFR			022410		OEMOSFR 
  SSDT			DpgPmm		CpuPm

ionbasa · Oct 9, 2012

Have you tried running the System Update Readiness Tool?

Broosh · Oct 9, 2012

yes i have, quite a few times actually haha. this has been an ongoing issue for a couple months now and i've just brushed it off. but i'm finally fed up with it and want to combat it somehow.

EDIT: i also get Code 8024200D, i just forgot to mention it

ionbasa · Oct 9, 2012

Broosh said:
yes i have, quite a few times actually haha. this has been an ongoing issue for a couple months now and i've just brushed it off. but i'm finally fed up with it and want to combat it somehow.

EDIT: i also get Code 8024200D, i just forgot to mention it

Ok so try this first:
Fix the problem with Microsoft Windows Update that is not working

if that fails then try this:
http://go.microsoft.com/fwlink/?LinkId=231149

If all else fails then you would have to run and sfc scan, then start uninstalling all installed updates.

Broosh · Oct 10, 2012

ionbasa said:
Broosh said:

yes i have, quite a few times actually haha. this has been an ongoing issue for a couple months now and i've just brushed it off. but i'm finally fed up with it and want to combat it somehow.

EDIT: i also get Code 8024200D, i just forgot to mention it

Click to expand...

Ok so try this first:
Fix the problem with Microsoft Windows Update that is not working

if that fails then try this:
http://go.microsoft.com/fwlink/?LinkId=231149

If all else fails then you would have to run and sfc scan, then start uninstalling all installed updates.

tried both those, tried to run the update again, still failed. installation was not successful. all 4 important updates failed. (not just SP1)

ionbasa · Oct 10, 2012

Broosh said:
ionbasa said:

Broosh said:

yes i have, quite a few times actually haha. this has been an ongoing issue for a couple months now and i've just brushed it off. but i'm finally fed up with it and want to combat it somehow.

EDIT: i also get Code 8024200D, i just forgot to mention it

Click to expand...

Ok so try this first:
Fix the problem with Microsoft Windows Update that is not working

if that fails then try this:
http://go.microsoft.com/fwlink/?LinkId=231149

If all else fails then you would have to run and sfc scan, then start uninstalling all installed updates.

Click to expand...

tried both those, tried to run the update again, still failed. installation was not successful. all 4 important updates failed. (not just SP1)

Which 4 updates?

Broosh · Oct 10, 2012

Security Update for Microsoft .NET Framework 3.5.1 on Windows 7
Security Update for Windows 7 for x64-based Systems (KB2305420)
Security Update for Windows 7 for x64-based Systems (KB2579686)
Windows 7 Service Pack 1 for x64-based Systems (KB976932)

ionbasa · Oct 10, 2012

Can you copy "C:\Windows\Logs\CBS\CheckSUR.log" to the desktop and upload it?

Next try running step 1 and 3 here: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
and also upload the sfcdetails.txt file

Broosh · Oct 10, 2012

i uploaded CheckSUR already, it's in the first post.

EDIT: doing the other part now

EDIT#2: looks like the 2 CheckSURS are different, so idk which to go off of...

Broosh · Oct 10, 2012

Windows Resource Protection did not find any integrity violations. (for step 1)

attached is the SFC Details

ionbasa · Oct 10, 2012

Ok the update that is causing the issues is KB2572076

Download the file here: Download: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 - Microsoft Download Center - Download Details
Create a directory at C:\Windows\CheckSur\packages
Copy the downloaded msu files there
Re-run System Update Readiness Tool

Then,
Open up a command prompt as admin and run: "net stop wuauserv"
Then navigated to C:\Windows\SoftwareDistribution and deleted the contents of the download folder as well as "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb"
(note, this erases your update history)

Then open up a command prompt as admin and run: "net start wuauserv"

Reboot
Re-run windows update.

Broosh · Oct 10, 2012

well i'm running the update now, and it's taking longer than usual. i don't know if that's a good thing, a bad thing, or normal for the update history i deleted.

i'll report back when it's finished! HOPEFULLY with good news!

ionbasa · Oct 10, 2012

That should be a good sign. If anything happens just post back.

Broosh · Oct 10, 2012

well i've got great news, and i've got not so great news.

great news is that the service pack installed!
the not so great news is that 2 of the other updates failed.

so i'm 2-2. i just ran the update after installing the service pack and it says it has 14 important updates. so i'm going to see what ones fail and what ones succeed, and i'll report back with what fails.

thank you SO MUCH for helping me. i legitimately thought i would never figure out how to combat it, and you did it in an hour!

ionbasa · Oct 10, 2012

For the two that didn't install, what updates were they? Also try restarting your computer a few times before trying to install those two updates as sometimes files may be in use by other programs or the OS.

Where there any error codes for the 2 updates that did not install?

Broosh · Oct 10, 2012

13 of the updates installed.

the only one that failed was:

Security Update for Windows 7 for x64-based Systems (KB2579686)

which was one of the original 4 that wouldn't install.

ionbasa · Oct 10, 2012

Broosh said:
13 of the updates installed.

the only one that failed was:

Security Update for Windows 7 for x64-based Systems (KB2579686)

which was one of the original 4 that wouldn't install.

Ok, restart you computer. Then rerun the system readiness tool and upload the log file again.

Broosh · Oct 10, 2012

you want the CheckSUR or the SFC log? sorry, can't keep up haha.

and do they automatically update when i do the readiness tool?

ionbasa · Oct 10, 2012

Broosh said:
you want the CheckSUR or the SFC log? sorry, can't keep up haha.

and do they automatically update when i do the readiness tool?

It is the CheckSUR file. It should automatically update.

Broosh · Oct 10, 2012

unfortunately i have to wake up in 5 hours for work, but i'll check back tomorrow for an update. again, thank you SO MUCH for your help. attached is the checkSUR. it says it was last modified 2 hours ago, so i'm not sure if it updated or not.

Solved Code 800B0100 : Windows Update encountered an unknown error.

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