Code 9c48 update won't install

G

grouper25

New member
Local time
9:06 PM
Messages
14
I did the SURT & the SFC scan and have attached the requested files. An additional note is that my system has been very slow with all browsers. Any help is very much appreciated.
 

My Computer

Computer Manufacturer/Model Number
Lenovo H420
OS
windows 7 premium 64 bit
CPU
3.00 gigahertz Intel Core i5-2320
This could be the source of your problems.
Code: 
Unavailable repair files:
 servicing\packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.mum
 servicing\packages\Package_2_for_KB2761451~31bf3856ad364e35~amd64~~9.4.1.0.cat

I'll post a fix for it in a bit.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - g25aa.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder g25aa in the same place.
Open this folder - there should be one folder inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thank you so much for your really quick response. I am running surt now and will post the results as soon as I get them.
 

My Computer

Computer Manufacturer/Model Number
Lenovo H420
OS
windows 7 premium 64 bit
CPU
3.00 gigahertz Intel Core i5-2320
Here you go.
 

My Computer

Computer Manufacturer/Model Number
Lenovo H420
OS
windows 7 premium 64 bit
CPU
3.00 gigahertz Intel Core i5-2320
Great - that error's now sorted, so SFC may have a chance of working....
Please run another SFC /SCANNOW and post the new CBS.log file
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here you go. Thank you so much!
 

My Computer

Computer Manufacturer/Model Number
Lenovo H420
OS
windows 7 premium 64 bit
CPU
3.00 gigahertz Intel Core i5-2320
OK - there's a few files that need attention there, as well....
Code: 
Line 10548: 2013-03-03 16:47:45, Info                  CSI    00000315 [SR] Repairing 3 components
 Line 10549: 2013-03-03 16:47:45, Info                  CSI    00000316 [SR] Beginning Verify and Repair transaction
 Line 10552: 2013-03-03 16:47:45, Info                  CSI    00000318 [SR] Cannot repair member file [l:22{11}]"vofflps.rtf" of Microsoft-Windows-Help-PrivStatement.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 10555: 2013-03-03 16:47:45, Info                  CSI    0000031a [SR] Cannot repair member file [l:30{15}]"acctres.dll.mui" of Microsoft-Windows-Mail-Core.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 10558: 2013-03-03 16:47:45, Info                  CSI    0000031c [SR] Cannot repair member file [l:50{25}]"TravelIntroToMain_PAL.wmv" of Microsoft-Windows-OpticalMediaDisc-Style-Travel, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 10561: 2013-03-03 16:47:45, Info                  CSI    0000031e [SR] Cannot repair member file [l:30{15}]"acctres.dll.mui" of Microsoft-Windows-Mail-Core.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 10562: 2013-03-03 16:47:45, Info                  CSI    0000031f [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows Foundation Language Pack"
 Line 10567: 2013-03-03 16:47:45, Info                  CSI    00000322 [SR] Could not reproject corrupted file [ml:520{260},l:58{29}]"\??\C:\windows\System32\en-US"\[l:30{15}]"acctres.dll.mui"; source file in store is also corrupted
 Line 10570: 2013-03-03 16:47:45, Info                  CSI    00000324 [SR] Cannot repair member file [l:50{25}]"TravelIntroToMain_PAL.wmv" of Microsoft-Windows-OpticalMediaDisc-Style-Travel, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 10571: 2013-03-03 16:47:45, Info                  CSI    00000325 [SR] This component was referenced by [l:196{98}]"Microsoft-Windows-OpticalMediaDisc-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.OpticalMediaDisc"
 Line 10576: 2013-03-03 16:47:45, Info                  CSI    00000328 [SR] Could not reproject corrupted file [ml:520{260},l:108{54}]"\??\C:\Program Files\DVD Maker\Shared\DvdStyles\Travel"\[l:50{25}]"TravelIntroToMain_PAL.wmv"; source file in store is also corrupted
 Line 10579: 2013-03-03 16:47:45, Info                  CSI    0000032a [SR] Cannot repair member file [l:22{11}]"vofflps.rtf" of Microsoft-Windows-Help-PrivStatement.Resources, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 10580: 2013-03-03 16:47:45, Info                  CSI    0000032b [SR] This component was referenced by [l:266{133}]"Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Windows Foundation Language Pack"
 Line 10585: 2013-03-03 16:47:45, Info                  CSI    0000032e [SR] Could not reproject corrupted file [ml:520{260},l:68{34}]"\??\C:\windows\System32\oobe\en-US"\[l:22{11}]"vofflps.rtf"; source file in store is also corrupted
 Line 10596: 2013-03-03 16:47:45, Info                  CSI    00000330 [SR] Repair complete

I'll post a fix for those in a few minutes.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - g25ab.zip - to my SkyDrive at Noel's SkyDrive
Please download and save it.
Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.
Pick the option to use a Command Prompt
At the prompt type
DIR C:\g25ab
hit the enter key - if you get a 'Not Found' error try
DIR D:\g25ab
or
DIR E:\g25ab

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\g25ab <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time)and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.
Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply



 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I have downloaded the file, but am having a problem booting into safe mode. It went right past my efforts of clicking on F8
 

My Computer

Computer Manufacturer/Model Number
Lenovo H420
OS
windows 7 premium 64 bit
CPU
3.00 gigahertz Intel Core i5-2320
grouper25 said:
I have downloaded the file, but am having a problem booting into safe mode. It went right past my efforts of clicking on F8
Click to expand...

Start clicking earlier and/or faster :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
The file is larger than what they permit.
 

My Computer

Computer Manufacturer/Model Number
Lenovo H420
OS
windows 7 premium 64 bit
CPU
3.00 gigahertz Intel Core i5-2320
It is 3.2 and it says the limit is 2.0
 

My Computer

Computer Manufacturer/Model Number
Lenovo H420
OS
windows 7 premium 64 bit
CPU
3.00 gigahertz Intel Core i5-2320
Upload the file to a SkyDrive , DropBox or other fileshare service, and post a link to it
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Looks like you forgot to Share the file with Everyone (right-click on it and select Share) - or didn't put it in the Public folder.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Try it now to see if you can get it.
 

My Computer

Computer Manufacturer/Model Number
Lenovo H420
OS
windows 7 premium 64 bit
CPU
3.00 gigahertz Intel Core i5-2320
Nope - still not showing me anything.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Try it again, please. I'm really sorry.
 

My Computer

Computer Manufacturer/Model Number
Lenovo H420
OS
windows 7 premium 64 bit
CPU
3.00 gigahertz Intel Core i5-2320
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