com surrogate error

I

immy

New member
Local time
12:38 PM
Messages
5
Have used SF Diagnostic tool and Zipped files as requested. I have uninstalled photoshop as I was told by searching somewhere and few others. Followed MS instructions to no avail.
All help is much appreciated, Thank you.

Acer E1-571 x64 5gb ram 500gb hd.
Intel HD 4000 graphics.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
acer E1-571
OS
x64
CPU
i5 - 3210m
Motherboard
acer
Memory
5gb
Graphics Card(s)
intel HD graphics 4000
Hard Drives
500gb with
dual os Win 7 + Win xp and 4 other partitions as storage
Browser
chrome
unfortunately that did not resolve the issue. I have uploaded the SF diagnostic file if someone knows how to use that.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
acer E1-571
OS
x64
CPU
i5 - 3210m
Motherboard
acer
Memory
5gb
Graphics Card(s)
intel HD graphics 4000
Hard Drives
500gb with
dual os Win 7 + Win xp and 4 other partitions as storage
Browser
chrome
Sorry I couldn't help.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
thanks for trying koolkat
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
acer E1-571
OS
x64
CPU
i5 - 3210m
Motherboard
acer
Memory
5gb
Graphics Card(s)
intel HD graphics 4000
Hard Drives
500gb with
dual os Win 7 + Win xp and 4 other partitions as storage
Browser
chrome
I think its been sorted, I uninstalled the Intel HD 4000 graphics driver and it installed a standard one and it seems to be fine for the moment.. will restart to make sure.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
acer E1-571
OS
x64
CPU
i5 - 3210m
Motherboard
acer
Memory
5gb
Graphics Card(s)
intel HD graphics 4000
Hard Drives
500gb with
dual os Win 7 + Win xp and 4 other partitions as storage
Browser
chrome
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
acer E1-571
OS
x64
CPU
i5 - 3210m
Motherboard
acer
Memory
5gb
Graphics Card(s)
intel HD graphics 4000
Hard Drives
500gb with
dual os Win 7 + Win xp and 4 other partitions as storage
Browser
chrome
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