COM Surrogate

[GhostFreak]

Okay so I got a new laptop a few days ago and whenever I go through pictures it pops up with an error that says COM Surrogate has stopped working. Any idea on how to fix this. Help would be nice! New PC: Alienware M17x R4

 

[writhziden]

What antivirus are you using?

Have you installed any 3rd party codecs?

Start by going through the steps to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html.

 

[GhostFreak]

I have Symantec AntiVirus
No I have not installed 3rd party codecs.

 

[GhostFreak]

Okay I guess the problem is fixed because I restarted my PC a few hours ago and now I haven't seen the error anymore. I think the restart fixed it.

 

[writhziden]

Alright, good to see. Let us know if the problem returns or you find the problem is indeed solved.

 

[GhostFreak]

Problem is back :O I guess the problem only shows up if I have picks on a device or pictures that I download from the internet.

 

[writhziden]

Have you had a chance to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html ?

Also, contact Symantec for steps to uninstall the software. Replace with Microsoft Security Essentials - Free Antivirus for Windows just to test.

 

[GhostFreak]

I'll try.