"COMCTL32.DLL Missing" (Not April Fools!)

[Spyderedge]

As title suggests I'm getting the comctl32.dll error.

Cause: Google Chrome was slow so I ran Herd Protect. While removing a few things it detected something went wrong.

Info:

-I see this file in System 32 however I'm still seeing this problem. It states file was modified today.

-Several programs won't run because of this. Chrome included.

-Used SFC. It detected corrupt files but could not fix them





Complications:

-No previous system recovery options to restore to. Somehow they got turned off!

-Tried downloading Windows 10, I want to anyway, but it won't install.

Any help that can be offered is welcome, thank you!

 

[Laith]

Hey there!

Shutdown your computer and open it, when you've opened it spam F8 rapidly after the BIOS splash screen has disappeared. Now you will be given several options. Choose Safe Mode and let it load. When you are in Safe mode go to My Computer, right-click your C drive and choose Properties. Now go to the Tools tab and choose Check Now make sure to have ticked Automatically fix file system errors, when it's ticked let the test begin.

 

[Spyderedge]

Thanks for the reply. I ran the scan but still no luck....

 

[Spyderedge]

I also cannot run many of my cleaner scan applications. Could this be a virus rather than a file error?

 

[Laith]

Open an elevated command prompt and run sfc /scannow.

 

[Spyderedge]

The SFC scan is one of the first ones I usually try when things aren't working as they should, and usually it fixes the problem. It detected a corrupt file but couldn't fix it.

 

[Laith]

Can you please post the SFC log?

 

[torchwood]

Not seen/used it myself.
All A/V type progs have
a) a log file,
b) an ignore option (whitelist)
c) a restore option.
d) quarentine folder.

In your case i would use option b, as im assuming that COM.... is > still < in the quarentine folder.

Roy

 

[Spyderedge]

Here is the SFC log

 

[Laith]

This is NOT the SFC log. As it says, in the CMD prompt, "Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log". Attach that file. Also run chkdsk /f /r on an elevated command prompt.

 

[iSuck]

Theoretically, I could just send you the DLL from a clean system and you could replace the DLL with my copy, although you probably will have to do it from a Linux live disk because you won't be able to replace the file while Windows is running. Is the DLL on your computer signed? (right click, open Properties)

 

[Laith]

Theoretically, I could just send you the DLL from a clean system and you could replace the DLL with my copy, although you probably will have to do it from a Linux live disk because you won't be able to replace the file while Windows is running. Is the DLL on your computer signed? (right click, open Properties)

That is not recommended.

 

[iSuck]

That's precisely why I didn't upload it yet, although Microsoft's own advice is to borrow the file from another computer, I might add. https://support.microsoft.com/en-us/kb/929833#bookmark-manually repair