Solved Complete wrong Windows recovery disk and driver disk sent by lenovo!

[slade1style]

I recently had to reinstall a windows 7 recovery disk and recovery driver disks that were sent to me from Lenovo support saying my warranty was good until 2015 sometime. Any way little did I know that I was in the think pad department and I have an idea pad Y570 0862 any way I explained to them in detail what my system was and they still sent me the recovery disk for the wrong machine. so I did the install not knowing it was for a think pad and now realize that there are things missing plus it is supposed to be win 7 64gb and the baseband drivers are not installed and I can't get them installed. well they won't transfer the warranty from one department to the other and say that I cannot get an extended warranty through the right department because it shows there that it is expired any way I have installed the drivers that are ment for my system to the best of my ability but I'm sure there are drivers installed for the wrong system and if I run test every thing says it is OK but I'm not sure I trust that plus I have a 32gb win 7 installed when I should have 64gb and I cannot find my blue ray info in device manager it just appears that I'm stuck unless I fork out more money for there mistake and I just don't know where to go from here or what to do! I hope this post is not offensevie in anyway I just have learned to trust this forum and respect the views and help I have received so if any one has any input please by all means let me know. Sorry again if this post is improper!

 

[maxie]

Hi there ... This seems all wrong to me you now have a 32 Bit OS which wont support your 8GB of Ram .. How ever you should have a Product COA Key it should be some where under your Laptop .. If this is the case you could do a Clean Install of windows with the 64 Bit OS .. But if i was you i would be seeking Legal Advice ...

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[slade1style]

Yea I think I might have to seek legal advice. Im tempted to install a 64 bit os any way I have a download on my ex hd but i am just a lil fed up at the moment but i will probably install it soon. I just want to make the right moves as of late have had so many problems!

 

[maxie]

I think your best bet would be to seek Legal Advice before doing any thing .. When it come to doing a Clean Install read the Link which i Posted ..

 

[slade1style]

Thank's I will seek legal advice and adhear to the clean install you provided. I just am shocked at the way Lenovo is handling this......

 

[maxie]

Yes i am surprised too .. I have two Lenovos never had any bother with them and always got great support..

 

[AddRAM]

Just install windows yourself, it`s very easy and we`re here to help, burn a 64 bit dvd and you`ll have windows installed in 15 minutes.

How did your warranty get screwed up just from ordering some dvd`s ?

Don`t you know when your warranty is up ?

Don`t you have paperwork ? A receipt ? A bank statement ?

I can`t believe you just can`t call and say hey, you sent me the wrong software and they won`t send you what you want :huh:

 

[slade1style]

Dont get me wrong I love my laptop and always held Lenovo in the highest regard until I learned the support issue I am having now I just pray that some of the emails I have sent since getting no where with them that they give me an option for fixing there mistake!

 

[slade1style]

I really just dont want to have to spend more money for something I should be covered on. I asked for recovery disk for my widows 7 os and driver recovery disk but little did I know that when I was sold my extended warranty that they sold it to me in the thimkpad department when I have an Ideapad and they even have me as having a different machine than I have. but in the ideapad department they say my warranty expired in 2012 and that because of that I can not have extended warranty added now even though I can prove I paid for it just that some agent mislead me and sold it to me in the wrong department knowing because I told them the model and all the info that had to do with my system they still allowed me to do it and I had no idea that I was speeking to the wrong people!

 

[AddRAM]

Then just bite the bullet and do it yourself, drivers are not a problem, they are on the Lenovo website, don`t even give that a second thought. Just move on. Blank dvd`s are less then $5 at Walgreens and flash drives are under $10.

I`m sure you know how to install windows but everything you need is here.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Do you have a COA on it ? can you read your key ?

 

[slade1style]

Your right ADDRAM I am just being pissy and I do know what to do it is just got me a little agro ya know but yea I am very capable of doing a clean install and yes drivers not a problem thanks for the reply!

 

[AddRAM]

I know how you feel, I never get extended warranties on anything, if something dies after the normal one, so be it

 

[slade1style]

Yea I guess being a noob I wanted extra protection to make me feel safe for the investment which was pretty big for me. But I have been studying alot about the ins and outs and have learned so much a lot more confident than I used to be not to mention the genius help I get from the guru's here!

 

[madcratebuilder]

^^^^^^^^^^^^^

What addram said.

I think most of the OP's problem is from

Any way little did I know that I was in the think pad department and I have an idea pad Y570 0862

Bought extended warranty for the wrong lap top?

 

[slade1style]

Ok so I have all the files I need to install the correct win 7 64bit os and all the drivers I need but one problem I dont know in what order that all these zip file that I have need to be installed and further more I dont know how to create the right kind of bootable disk for the files I have the free power iso but dont think i know what is the right scenario to set the files up in. No thanks to lenovo they have just left me high and dry. But any way any suggestions would be great. I would show who ever is interested to help the files I have down loaded but I don't think I am supposed to put that kind of info on here any way I would be more than willing to email my info or set up a remote connection whatever I can possibly do to get my system back to the way it should be. The files I have include a win7 vista 64 bit and I have never heard of that but whatever Plus I have a disk already made of win 7 64bit sp1 and it will install and start the setup but then says it cant find the drivers to set up I don't know how to set them up to be read by the setup and I am at a loss right now!

 

[maxie]

Hi there ... Forget about Drivers for now .. Your main goal is to get Windows Installed .. If you are getting a message that Drivers are needed during Install .. This could be due to a bad Installer try to burn at a slower speed where did you Download Windows from ? You could also use a Flash Drive ...

 

[slade1style]

Well the win7 64 I have on the disk has worked in the past but as we speak I'm DL another 64 on pwr iso.. I got the other one from a torrent as well as the one I'm burning now. But how can I forget about the drivers for now the ones on my system are from a stupid error that Lenovo sent me the wrong recovery disk and changed my system to 32bit when it originally came preloaded w/ 64 bit. How when I install the new win 7 64 am I to get the new drivers I have downloaded that are still in zip form and I have no idea what order to put them in plus each file has extra files for each driver that I'm not sure are supposed to go on to what ever I create to load them? Basicly I don't know how to arrange that.... Thanks for the reply so let me know why to do the setup and then how am I supposed to get the drivers installed then please...

 

[maxie]

Get Windows from the Link below not from a torrent .. When you have Windows Installed run the windows update .. Any Drivers that are missing .. I can find them for you .. Please read the Link below ..

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[slade1style]

OK I have done a clean install and am now at the Win 7 home premium 64 bit desktop. So now what do I do to get the drivers installed I know the ones I have are supposed to be the most up to date and I don't have internet connection detected. So I'm a little nervous but I'm sure there is a way to get the internet going I just am not sure how I only know how to type in the key for the router so what now? and thank you so much by the way!

 

[maxie]

Is there no Driver for the Internet ?