Computer Crashes 1 hour after started

[erickva]

Hi,

I am visiting my parents and their computer crashes EVERY time it is started.

Not sure how to fix this, things seem fine under Devices Manager, so I am creating this thread.

Thanks very much guys.

Erick

 

[koolkat77]

[B]fffff880`06976570  fffff880`03f499d8Unable to load image \SystemRoot\System32\Drivers\aswrdr2.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswrdr2.sys
*** ERROR: Module load completed but symbols could not be loaded for aswrdr2.sys
 aswrdr2+0x49d8[/B]

Security App

Crashes indicate avast! being a possible cause. Remove avast! and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

   Information

DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
2. Disk check for errors on the hard drive - http://www.sevenforums.com/tutorials/433-disk-check.html
3. Troubleshoot applications by a clean boot - http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
4. Memtest86+ paying close attention to part 3 - http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

Is the firmware for your SSD up-to-date?

[B]Modelo	M4-CT064 M4SSD2 SATA Disk Device
[/B]

Check for one and see if the stability returns.

Hope this helps for now. Good luck.

 

[erickva]

Hi KoolKat77,

Thanks very much for your help.
I removed Avast, step 1 and 2 returned no errors.
I also updated the firmware on my SSD.

It is still crashing even though Avast was successfully removed.
I am sending the new files for your analysis.

Thank you very much,
Erick

 

[koolkat77]

Sorry but that looks like your old dump.

Proceed with RAM test and HDD test and let us know the results.