Solved computer crashes when playing Battlefiled 3.

[Shilsden]

My system is just over a year old now and I have started getting crashes when I play Battlefield 3 this can range from 10 - 30 minutes in to the game. The computer just stops at any random moment and plays the last sound over and over really fast through the speakers.

I have tried a few things as I though I may be over heating so I added 2 more fans and a VGA cooler and was keeping an eye on my temps running up to the crash and it does not get the point where I would think it would crash (Top temp when playing 55c-60c).

Any help with this would be the best as I am at the end of my rope now and I can’t think of anything.

Thanks you for whatever you can do.

 

[Shilsden]

Are my files ok in .rar format or would you like me to upload them in a zip.

Really would like some help from this community.

 

[writhziden]

.rar files are fine. I'm currently in the process of analyzing some other .dmp files for another thread, but when I am finished, I will get to work on yours.

 

[Shilsden]

Ok thank you very much.

 

[writhziden]

You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

   Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html and use the following hardware checks to supplement that link.

• If you are overclocking any hardware, please stop.
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html for the crash.

 

[Shilsden]

Thank you very much will get started on this right away and post back on here in a few days

 

[writhziden]

You're welcome. Let us know if you need any help as you proceed or after you are finished. Also let us know if you find what is causing the problem.

 

[Shilsden]

Running the first test for the graphics card GPU the program went on for 8mins and stayed at 82c for 3mins before going to a black screen. will continue to run the other tests. (On the nvidia website top temp for my card is 104c)

 

[Shilsden]

After running the first lot of test everything has been fine with the video memory stress test and Prime95. But after doing the Intelburn Test my cpu is reaching the max temps and if I run it any longer I think it may have gone over.

I think the best thing for me to do right now is clean out my heat sink and re-paste it or maybe get a cooling kit.

If I could have your ideas on it as well as I’m not 100% on it. Will let you know of any improvements after I get the equipment.

 

[writhziden]

Recommend taking a look at Thermal Paste and How To Use It | techPowerUp for how to properly apply thermal paste after it has already been applied. I agree that you should check the heatsink and paste, though. Make sure there is no dust clogging the heatsink/fan apparatus and then reapply the thermal compound.

 

[Shilsden]

Doing the followign steps seemed to have fixed my problem thank you very much for your help, really good community here.

 

[writhziden]

You're welcome. Which steps fixed it? The thermal compound re-application?