Solved Computer does not automatically connect to internet at startup

[gregglee]

For the last couple days one of our two computers does not connect to internet when it is first started. There is a simple band aid, which is to disable the on-board network adapter then enable again, which triggers internet connection which then stays connected until the computer is turned off. So not an emergency, but I'd like to fix it.

Any ideas what could cause the problem?

Info:
Both computers are connected to a standard 5 port router/switch which is connected to broadband modem - in our case point-to-point wireless using 802.11b (we are too far from town for cable or dsl.) Only one computer is affected so that suggests that the problem is not in the router or modem/radio unit. When the one with the problem is turned on and shows no internet connection, I can open the gui interface to the router and get a ping from the router but not the modem/radio.

I have tried uninstalling then reinstalling the network adapter driver, which seemed to work when I tested right after, but problem was back this morning.

The only thing in the event log is a 1014 reporting a timeout trying to resolve the router name because the DNS servers failed to respond. This seems nore like a result than a cause of no connection. DNS server addresses are stored in the modem/radio which has a static IP address. Adapter and router are set to obtain ip address automatically.

 

[chev65]

For the last couple days one of our two computers does not connect to internet when it is first started. There is a simple band aid, which is to disable the on-board network adapter then enable again, which triggers internet connection which then stays connected until the computer is turned off. So not an emergency, but I'd like to fix it.

Any ideas what could cause the problem?

Info:
Both computers are connected to a standard 5 port router/switch which is connected to broadband modem - in our case point-to-point wireless using 802.11b (we are too far from town for cable or dsl.) Only one computer is affected so that suggests that the problem is not in the router or modem/radio unit. When the one with the problem is turned on and shows no internet connection, I can open the gui interface to the router and get a ping from the router but not the modem/radio.

I have tried uninstalling then reinstalling the network adapter driver, which seemed to work when I tested right after, but problem was back this morning.

The only thing in the event log is a 1014 reporting a timeout trying to resolve the router name because the DNS servers failed to respond. This seems nore like a result than a cause of no connection. DNS server addresses are stored in the modem/radio which has a static IP address. Adapter and router are set to obtain ip address automatically.

I'd have to see your ipconfig /all to make an accurate diagnoses of the problem. Just type ipconfig /all into your command prompt and use the snipping tool to save the picture and post it here please.

 

[gregglee]

First the one with the problem:
when first turned on and does not connect.

C:\Users\Carol>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Carol-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : RP614v4

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : RP614v4
Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
Physical Address. . . . . . . . . : 00-24-8C-66-18-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4c24:3192:599f:ac1e%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, January 19, 2011 3:43:56 PM
Lease Expires . . . . . . . . . . : Thursday, January 20, 2011 3:43:57 PM
Default Gateway . . . . . . . . . : 0.0.0.0
__________________________10.0.0.1 (I added underline for fill to align as original)
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 268444812
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-78-7F-F2-00-24-8C-66-18-6D
DNS Servers . . . . . . . . . . . : 10.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.RP614v4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : RP614v4
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Same computer after I disable/enable the adapter and get connect

C:\Users\Carol>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Carol-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : RP614v4

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : RP614v4
Description . . . . . . . . . . . : Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Control
ler
Physical Address. . . . . . . . . : 00-24-8C-66-18-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4c24:3192:599f:ac1e%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, January 19, 2011 3:46:16 PM
Lease Expires . . . . . . . . . . : Thursday, January 20, 2011 3:46:16 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 268444812
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-78-7F-F2-00-24-8C-66-18-6D
DNS Servers . . . . . . . . . . . : 10.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.RP614v4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : RP614v4
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:306a:53ae:bc10:b47d(Preferred)
Link-local IPv6 Address . . . . . : fe80::306a:53ae:bc10:b47d%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled


Then the other computer that doesn;t have the problem.

C:\Users\Gregg>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Gregg-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : RP614v4

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : RP614v4
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 20-CF-30-AE-EF-A5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, 19 January, 2011 15:31:06
Lease Expires . . . . . . . . . . : Thursday, 20 January, 2011 15:31:05
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.RP614v4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : RP614v4
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:1086:4189:bc10:b47d(Preferred)
Link-local IPv6 Address . . . . . : fe80::1086:4189:bc10:b47d%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Gregg>

 

[gregglee]

bump

 

[wilywombat]

Try rebooting your router. The faulty condition is not seeing your router as the gateway to the internet. It could be due to a logic latch in the router and a reboot could clear it.

 

[chev65]

bump

The problem I see is that in the first ipconfig it shows 0.0.0.0 for your default gateway then under that it shows the default gateway, I'm not sure if you typed that in or not.

I'm not sure why it's doing that but you might try typing in the default gateway of 10.0.0.2 manually into your IPv4 properties to go around the problem.

It also might help to flush the IP and reset everything.

Try running this batch file which will reset winsock, reset the TCP/IP stack and release renew your IP.

Download Renew IP + Reset Winsock Batch File
​

 

[haxcid]

Just out of curiosity do you have something installed called Bonjour?

There are issues where certain software especially bonjour can cause that exact issue, the double gateway address, which is what is breaking your internet.

 

[chev65]

Just out of curiosity do you have something installed called Bonjour?

There are issues where certain software especially bonjour can cause that exact issue, the double gateway address, which is what is breaking your internet.

Bonjour installs with Adobe photo suite, iTunes and a few other apple programs. Lets hope it's not on his system but if it's there...

To fix ...
Run MsConfig

Under the Services tab uncheck the service called "##Id_String1.6844[... and then a bunch of numbers]" by Apple

To get bonjour off your system for good read below.

1. Navigate to C:\Program Files\Bonjour
2. Rename the mdnsNSP.dll file in that folder to mdnsNSP.old
3. Restart your computer
4. Delete the Program Files\Bonjour folder

 

[gregglee]

Try rebooting your router. The faulty condition is not seeing your router as the gateway to the internet. It could be due to a logic latch in the router and a reboot could clear it.

I had tried that, both just unplug power, then and hard reset using the switch reached with wire through small hole. No help. Have not tried other suggestions yet.

 

[gregglee]

The problem I see is that in the first ipconfig it shows 0.0.0.0 for your default gateway then under that it shows the default gateway, I'm not sure if you typed that in or not.

It shows up that way. I just typed the underlines to align it where it was in the command prompt window. This forum removes leading blanks so it appeared to far left in forum post.

after disable/enable, the 0.0.0.0 is gone.

I'm not sure why it's doing that but you might try typing in the default gateway of 10.0.0.2 manually into your IPv4 properties to go around the problem.

Just to clarify. The "good" computer is 10.0.0.4, the problem computer is 10.0.0.2, and the gateway is 10.0.0.1. But I'll try the approach.

It also might help to flush the IP and reset everything.

Not completely sure what you mean. I did reboot the modem/radio unit (a Ubiquiti Nanstation2) and the router (Netgear RP614v4).

 

[chev65]

The problem I see is that in the first ipconfig it shows 0.0.0.0 for your default gateway then under that it shows the default gateway, I'm not sure if you typed that in or not.

It shows up that way. I just typed the underlines to align it where it was in the command prompt window. This forum removes leading blanks so it appeared to far left in forum post.

after disable/enable, the 0.0.0.0 is gone.

I'm not sure why it's doing that but you might try typing in the default gateway of 10.0.0.2 manually into your IPv4 properties to go around the problem.

Just to clarify. The "good" computer is 10.0.0.4, the problem computer is 10.0.0.2, and the gateway is 10.0.0.1. But I'll try the approach.

It also might help to flush the IP and reset everything.

Not completely sure what you mean. I did reboot the modem/radio unit (a Ubiquiti Nanstation2) and the router (Netgear RP614v4).

If you are showing 0.0.0.0 that is the problem in a nutshell as I mentioned before. This can either be a driver problem or a problem with your router, it's hard to say for sure.

Undating your network driver or going around the problem by typing the default gateway into your IPv4 properties might get you around the problem for now.

Having the bonjour service installed can also create sometimes create this problem.

The file I posted can fix many types of network problems, it also eliminates some of the guess work as to what the problem might be. As I mentioned before the file will reset winsock, reset the TCP/IP stack and release renew your IP, it goes a step beyond resetting your router and resets the entire network stack and renew's youp IP, simple as that.

It fixes problems all the time and you should run it, it's perfectly safe.

 

[gregglee]

Just out of curiosity do you have something installed called Bonjour? There are issues where certain software especially bonjour can cause that exact issue, the double gateway address, which is what is breaking your internet.

It was there. I am familiar with bonjour and the way it keeps getting installed, but had not seen it since switching from XP to 7. It had faded in memory.

I killed it the same way I did in XP. I open Services from computer management (also in admin tools ) then disable the bonjour service.

The puzzle is why now. From program folder dates it was likely installed with Photoshop CS3 last November - time is right in the middle of the PSCS3 times. But the problem didn't start until Jan 16. I can't see anything obviously correlated in event logs or program installation dates or windows updates.

The other computer has photoshop CS5 on it but no bonjour.

By the way in program files (x86) the folder is actually named Bonjour. Only the service has the cryptic name.

Anyway it seems to be fixed. Thanks.

 

[gregglee]

Undating your network driver or going around the problem by typing the default gateway into your IPv4 properties might get you around the problem for now.

Having the bonjour service installed can also create sometimes create this problem.

The file I posted can fix many types of network problems, it also eliminates some of the guess work as to what the problem might be. As I mentioned before the file will reset winsock, reset the TCP/IP stack and release renew your IP, it goes a step beyond resetting your router and resets the entire network stack and renew's youp IP, simple as that.

It fixes problems all the time and you should run it, it's perfectly safe.

I tried looking for Bonjour first, so I didn't need to try the batch file. I will save it though.

That captcha is tough even for humans. Had to try three times.

You can also uninstall bonjour with Revo Uninstaller. There is a free version that will do most jobs.

 

[hubbardl]

I am running Windows 7-64 bit. My internet access is via LAN cable connected to a Lynksys router. After boot, the "connection" icon (lower right of screen) indicated a connection, but IE would not connect. I could force a connection by disabling and re-enabling my Network Adapters using the Device Manager.

'From previous posts I suspected the "Bonjour Service". By changing the Startup Type of "Bonjour Service" from "Automatic" to "Automatic (Delayed Start)" fixed the problem. Here is the click sequence:

Control Panel-System and Security-Administrative Tools-Component Services (local)-Bonjour Service.

Right click on Bonjour Service, then select "Properties".
Under the General Tab change the "Startup Type" selection to "Automatic (Delayed Start)"

Close everything up and reboot.

This fix has survived several reboots, including a week of overnight shut downs.

 

[nikhilrdm]

i have the similar problems and my problems is solved as follows:-

1. Click Start
2. Right-click "Computer" and select "Manage".
3. Expand "Services and Applications"
4. Click "Services".
5. Find the ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## name in the list of services
6. Double-click this to open up a Window.
7. Under the General Tab next to Startup Type Select Disabled from the drop down.