Computer exits full screen

[bestracer500]

Okay so i have an asus u56e laptop 1yr old and i for some unknown reason in the past week when watching a movie or playing a game it has exited full-screen as if windows has told it to so. I have updated drivers. I saw on another forum that the reason anothers was doing so was avg 9 however i dont use nor have ever had avg 9 on my laptop i use microsoft sec ess. Please help wit any suggestions. Thanks in advance!

 

[gregrocker]

Are all of your Important and Optional Windows Updates installed after enabling Automatically deliver drivers via Windows Update (Step 3)? There may be a newer display driver. Check also the Asus Support Downloads webpage for your model.

Then work through the Troubleshooting Steps for Windows 7

 

[bestracer500]

Okay ill do that and get back to you. Upon looking my graphics card does have an updat through windows updat so i will check them out and run malware. My firewall is on and i run microsoft sec essentials so i hope this can fix my issue. Any suggestions on maybe scanning the registry. Other then ccleaner

 

[gregrocker]

Absolutely not. Only CCleaner is safe to scan the registry. All others will mess it up.

Run a full scan with Malwarebytes. In addition I'd run SUPERAntiSpyware.com - Downloads which really roots out the spyware that can take over. After install run a full scan then Clean Up anything it finds, uninstall it or turn it off starting with windows by unchecking all the boxes in preferences.

Establish a Clean Boot as given in the Troubleshooting Steps you should already be working through.

Make sure nothing except Flash, .pdf helper, WMP or QT player plug-in is in your browser add-ons.

 

[bestracer500]

okay have done as instructed and the problem is not better by a long shot in fact. windows updated my drivers and My WEI went from a 5.6 to a 4.5 due to windows performance for desktop aero and i noticed that my battery says plugged in not charging. i am now curious as to what is going on. i did a clean boot and that did nothing. also noticed my computer is somewhat sluggish

 

[gregrocker]

Work through the Troubleshooting Steps for Windows 7 starting with the hardware tests.

Try unplugging a/c adapter and battery, hold power button for 30 seconds, plug back in only a/c adapter to test how it runs then. Then plug back in battery and try only it w/o the a/c adapter.

 

[bestracer500]

Okay so battery problem not fixed but i ran a reassessment and got to a 5.9 higher then ever before. I have play need for speed most wanted and it now only exits full screen maybe every half hour. By the way gregrocker your link in your picture for a dell iso is nice do you know where i can get one for my asus laptop

 

[bestracer500]

I fully depleted battery and it now charges it don't exit full screen when watching videos anymore but it does when playing need for speed most wanted.

 

[gregrocker]

If you'd even bothered to look at the Troubleshooting Steps for Windows 7 you'd have seen it offers as a last resort the option to Clean Reinstall - Factory OEM Windows 7 with the installer provided for your licensed version to run Reinstall, Repair Install or Startup Repairs.