Solved Computer freezes and BSOD

[Billaye]

Hey,

Everytime i play a game or try to go on youtube etc. my computer freezes and i get a BSOD or sometimes just the freeze.

I have tried many isolation tests such as the RAM, HDD and GPU but they seem to be all working fine.

My specs are

Operating System
MS Windows 7 Ultimate 64-bit SP1
CPU
Intel Core 2 Duo E8400 @ 3.00GHz 38 °C
Wolfdale 45nm Technology
RAM
4.00 GB Single-Channel DDR2 @ 399MHz (6-5-5-17)
Motherboard
ASUSTeK Computer INC. P5N73-AM (Socket 775) 39 °C
Graphics
BenQ G2400W (1920x1200@59Hz)
896MB GeForce GTX 260 (ASUStek Computer Inc) 40 °C
Hard Drives
80GB Maxtor Maxtor 6Y080L0 ATA Device (PATA) 29 °C
488GB Seagate ST3500418AS ATA Device (SATA) 26 °C
Optical Drives
No optical disk drives detected
Audio
High Definition Audio Device


PS: I have just changed my zip file and added the dmp files

Please help ASAP

Thanks,

 

[yowanvista]

Update your Nvidia display driver, it is out of date
http://www.nvidia.com/object/win7-winvista-64bit-275.33-whql-driver.html

ASACPI.sys the 2005 version is a huge cause of BSODs

   Information

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005)

ASACPI.sys        fffff880`05b7a000    fffff880`05b82000    0x00008000    0x42476c4c    28/03/2005 06:30:36

nvlddmkm.sys        fffff880`04852000    fffff880`05359b00    0x00b07b00    0x4a0c8387    15/05/2009 00:48:07

 

[Billaye]

Hey, yowanvista


It still freezes, ive updated my gfx driver and made sure ASACPI.sys was 2009

but still the same problem.

any other methods would be helpful

 

[karlsnooks]

BillAye,
You are in good hands. Let me suggest that in your next reply you include a minidump file from your latest bsod.

Also, although much of the info can be dug out of the .zip file, if you would fluff out your system specs that would be helpful.

UPDATE YOUR SEVENFORUMS SYSTEM SPECS


User CP (3rd item in the top menu bar) |
in left-hand column, under Your Profile, Edit System Spec |


Use Speccy - System Information - Free Download
and/or SIW to gather info for filling in the blanks.

Do me a favor. Please add the word laptop or desktop to the “system manufacturer” block.

Provide full windows version info, such as provided by Speccy:
MS Windows 7 Ultimate 64-bit SP1

Use the “Other Info” block for Optical Reader, Mouse, touchpad, wifi adapter, speakers, monitor

Scroll down and click on the SAVE CHANGES button.

 

[Billaye]

Ok thanks

i have jus updated my post

the dmp files are included in the ZIP

 

[Billaye]

karlsnooks well do yu know anyway to fix it?

 

[karlsnooks]

please include the zip file as an attachment to your next post.

 

[Billaye]

attachment

this attachment??

it also includes the dmp files

 

[Billaye]

more dmp files

here are some more dmp files

please help asap

i cannot watch vidoes or anyfing without a freeze/ or BSOD

 

[karlsnooks]

On all lurkers,

I welcome any analysis of the dumps.

I'm presently chasing other rainbows.

Will be back at it tomorrow, but I know that Bill would appreciate an answer before tomorrow.

thanks,

 

[karlsnooks]

Billaye,
I'm getting ready to look at your dumps and see if I can gain an insight into your problem.

In the meantime, the following info may just enable us to fix the problem by getting troublemakers out of the way.

=========================================

LIST OF STARTUP AND INSTALLED PROGRAMS USING CCLEANER


STARTUP PROGRAMS
CCleaner | Tools icon | Startup button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the startup.txt file generated by CCleaner.

INSTALLED PROGRAMS
CCleaner | Tools icon | Uninstall button | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the install.txt file generated by CCleaner.

==========================================

==========================================

Is your Win 7 up-to-date? This is always an imperative. Do not 2nd guess Microsoft. Install all critical updates. Install all important updates. Install all optional updates. Win 7 is not XP. Install all.

Let's make sure that your other critical programs are up-to-date.

Download, install, and run Secunia Personal Security Inspector. I use this program myself to make sure that I've not missed an important update for my non-ms software.

Secunia Personal Software Inspector (PSI) - Introduction

 

[karlsnooks]

Billaye,

So far I've not been able to located the source of your problem from the dumps. This could be due to my incompetence, doubtful as that may be.

First I'm going to await the other info from you. We still have such thngs as a full scan by the Microsoft System Sweeper, which has more than once cured problems. Also we can turn on the driver verifier and hope that the verifier results in an enty in the event log to help us.

Have you ever taken a look at the event viewer output?

Run EVENTWVR.MSC will get you to the event viewer. once there and after waiting for the the center part to populate, you are interested in recent CRITICAL events. the event viewer can sometimes point you in the correct direction and if you are really lucky, even indicate the true source of the problem.

 

[Billaye]

ok i have done what you asked

i have updated the required update and the txt files are included in my reply

i dont know how to use event viewer, but there is a reported CRITCAL event saying that the computer

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

[karlsnooks]

Billaye,
Please perform a full scan by the Microsoft System Sweeper.

This is the most important step to be taken.

 

[karlsnooks]

Please uncheck everything in the startup tab of msconfig.

 

[karlsnooks]

yoaur "synthesia" program doies not show a publisher. One should be extremely skeptical concerning programs that do not list the publisher.

I tried to research the program but google showed a couple of different programs with that name.

Since you are having video related problems, I would uninstall the codecs from Shark007.

If after the sweep, and performing these measures, you are still having problems then uninstall vlc. Shouldn't be necessary but something is causing your problems.

If after all of this, I'm assuming that you have tested the memory with memtest86+, then then only thing left is a reinstall.

 

[Billaye]

soooo

i jus did a ram test using memtest86+ , and theres soo many errors above 20k errors

i dont know why this is happening becuz wen i tested the ram on a different computer it works fine

so now im guessing its the motherboard???

 

[karlsnooks]

Remove the ram.

Reseat the ram. do this one stick at a time. Test after inserting the stick.

If the stick does not pass, try another ram slot. keep going until you have tested the 1st ram stick in all slots.

Now completely remove the first ram stick.

Insert another ram stick and do the same thing.

You get the idea. You will be testing the ram-one stick at a time and testing in all of the slots.

Of course, a shortcut for all of this if the trouble is simply that earlier you inserted a ram stick wrong, is to just reseat the ram where it is and see if all is well.

 

[Billaye]

yeah it was one of the sticks


faulty ram stick could not store any ram

bought of them were faulty, i baught two new sticks and its working fine atm no reports of freeze of bsod

thanks for your ongoing support =DD

 

[karlsnooks]

billaye,
Thanks for getting back with the solution and glad to be assistance,