Computer Freezes, Local Drive C Error

[Supercar Ace]

So I am having a head-scratching issue:

After a certain period of time (usually about 15 or so minutes) my laptop completely freezes except for the mouse. At first I thought it was a page loading error (I was using firefox to check Facebook during the first crash) but nothing worked. Pressing cntrl+atl+del did nothing and so I had to force my laptop to shut down by holding down the power button.

Upon restarting I was prompted to run check disk, but it I let it run and at about 38% complete my computer froze again. The weirdest part is that I have tried booting my computer in safe mode and it freezes in safe mode, yet if I boot normally my computer will fully boot, but then will freeze after a while. No error logs files have been generated by by system, except I did once get a warning trying to use System Restore that my Local Dick C has an error on. I tried running check disk from the command prompt and it wouldn't run.

Any ideas?

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Upload a screenshot of your hard disk using CrystalDiskInfo:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Supercar Ace]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Upload a screenshot of your hard disk using CrystalDiskInfo:

• CrystalDiskInfo - Software - Crystal Dew World
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

First of all, thanks for the help!

I attempted to access the MSinfo32 and the following message I received was:

"Can't Collect Information. Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing."

I do however have my system details listed on my profile. I saved an MSinfo32 files and uploaded it anyways

I've also attached a screen shot of my hard disk. Interestingly when powered up my laptop today to collect this information it hasn't frozen yet.

I ran SFC /scannow. Windows Resource Protection did not find any integrity violations.

 

[koolkat77]

Can you upload the text version of the msinfo

 

[Supercar Ace]

Can you upload the text version of the msinfo

Here you go!

 

[koolkat77]

Lol that too is corrupted.

Anyway, post a screenshot of the summary tab using speccy:

• http://www.filehippo.com/download_speccy/

Can you tell us whether you have:

Made any changes (Software/Hardware) recently?

And, what antivirus app do you use?​

 

[Supercar Ace]

Lol that too is corrupted.

Anyway, post a screenshot of the summary tab using speccy:

• Download Speccy 1.20.446 - FileHippo.com

Can you tell us whether you have:

Made any changes (Software/Hardware) recently?

And, what antivirus app do you use?​

Attached is a screenshot.

I have not made any software or hardware changes in the last 3 months.

I currently am running Avira Anti Virus and Comodo Firewall. I was using AVG anti virus until in Nov of 2012 it caused a BSOD memory error. I have not used it since then.

Thanks!

 

[koolkat77]

Those temperatures are high, don't you think?

Is this a PC or a lappy?

Can you uninstall Avira and Comodo (With their removal tool)

Install Microsoft security essentials till we find out the problem with your system?

 

[Supercar Ace]

Those temperatures are high, don't you think?

Is this a PC or a lappy?

Can you uninstall Avira and Comodo (With their removal tool)

Install Microsoft security essentials till we find out the problem with your system?

This is a laptop, and it was running a little hot when I took this screen shot. Normally it runs around 44-55 C.

 

[koolkat77]

OK.

Have you ever cleaned the dust inside the laptop?

 

[Supercar Ace]

OK.

Have you ever cleaned the dust inside the laptop?

I've used compressed air to clean it from the outside but I haven't done a good interior cleaning yet. That might be a good place to start...

 

[koolkat77]

Good idea.

Let us know your progress.

 

[Supercar Ace]

So far for the last 48 hours everything seems to be running fine. I have yet to reboot my computer though. I'll do that later today and see how everything goes.

 

[koolkat77]

Good luck

 

[Supercar Ace]

Well I did reboot and all systems seem normal. Pretty weird glitch...I hope it was just some dust.

Anything else I can do just to be safe?

Thanks for the help!

 

[koolkat77]

Right now you should just wait and see what happens in the coming days
Update the thread if you have any issues

 

[Supercar Ace]

Right now you should just wait and see what happens in the coming days
Update the thread if you have any issues

Will do! Thanks for the help!