Solved Computer freezes regularly

[mschmidt72]

Hi

My HP Touchsmart-600 freezes regularly when I surfe (chrome) or during play of different games (Civ 5/AoE3).
It startet 6 month ago after upgrade from win7 to win10 and downgrade afterwards again.
Then I reinstalled the PC with standard setup to when I bought it (system restore included with PC). That did not help and HP support has asked me to reinstall again and now I have reinstalled it 6 times, and still same problem. Before win10 there were no problem with the surfing/same games.

- No changes to hardware.
- Run PC Doctor diag = no errors
- run sfc /scannow = no errors
- run chkdsk = no errors
- Antivirus to check if that was the problem (avast or AVG) = no changes
- Run anti malware bytes = no antimalware
- Latest Win7 updates installed
- Latest graphic Card update installed
- latest bios update installed

In Windows log file there is 3 each time when I make a hard reboot after the pc freeze:
Event 1101: Event lost during transport
event 41: system restartet for kernel
event 6008: previous system closure was unexpected

How can I figure out what is doing the freezes?

Br
MSchmidt

 

[paul1149]

> avast or AVG

You don't have two AVs installed, do you?

 

[mschmidt72]

At the moment I do not have any AV's installed. I used to have Avast for the last 5 years but after the pc started acted strange I thought it could be the AV who caused it, so I uninstalled it and tried to install AVG, but no changes, so now I will try to figure out what is wrong before I install a new AV.

Br
MSchmidt

 

[archer]

Uninstall the GPU drivers and run "DriverSweeper" to clean out any old chunk of the GPU old driver files. Now install the later drivers you have.

Keep us posted

 

[indianacarnie]

Welcome to the forums mschmidt72!

I agree with archer about this. Sounds like a driver problem. Just for information purposes, does this happen with any other browsers and how many tabs are open when it freezes? Just in case , have you ran a memory test?

 

[paul1149]

At the moment I do not have any AV's installed. I used to have Avast for the last 5 years but after the pc started acted strange I thought it could be the AV who caused it, so I uninstalled it and tried to install AVG, but no changes, so now I will try to figure out what is wrong before I install a new AV.

Br
MSchmidt

If you did a factory refresh, there may be a trial version of an AV onboard. Often a simple uninstallation is not adequate to remove all traces, and conflicting AVs can be the death of a system. I would use the uninstall utilities Avast and AVG, and whatever might have been on there beforehand, offer, to really clean the system. Another option is to use AutoRuns, but do a Save first, if not a system image, and be careful.

 

[jack3]

my money is on memory for this one

Chrome is a bit hog on memory if you are on some sites sometimes a GB or more for one session, crazy really

Open task manager and have a look, if they are large sessions close one or two or all and restart, keep an eye on the usage

 

[XweAponX]

Another cause of freezes is an HDD that is going bad. That's usually the first sign, then the system will start running slow. I use GWscan to check for read element failure, if you detect that, running a full scan from that tool can repair the drive enough for you to replace it.

 

[mschmidt72]

still problem

Hi All

Thx a lot for all the help, it's all appreciated.
And now for the test:
- Deinstalled driver for graphic, run driversweeper and installed new Again, but no luck, still freezing
- It freezes in games, IE11 (one tap), Chrome (one tap). Have experienced it freezing one time, just stading idle after 5 min.
- Preinstalled AV = Norton AV, first thing I removed when I got it, and every time I have refreshed PC to fabric.
- Has run ram test, no errors found
- Has run gwscan, no errors on HDD.

All further tips welcome
Now I have ordered more RAM, going from 4gb to 8gb, hopefully that will help.

Br
MSchmidt

 

[mschmidt72]

Hi All

Now I just found out that my PC could not be upgraded with Ram.
I was so disappointed that I took the PC apart and then reassembled it again.
And actually that did the trick. It does now run as it should again, and I do not know what I did to make it good again. And that is also frustrating.
But thanks for all the help.

Br
Mogens