Computer freezing a lot

[er111a]

I feel something is wrong with my explorer.exe because it seems to freeze and then just lock up my whole system. I am not getting blue screens, but I am forced to restart the PC every time.

 

[Saurabh A]

Hi er111a,

Please run 'Hardware Diagnostics' to confirm 'Hardware functionality': http://dell.to/OUGnqT
- Capture and share the details of 'error(s)' if any

If no 'hardware issues' are detected, please run 'SFC Scannow' and share the CBS.log file for further investigation: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Do reply with the findings; would be glad to assist.

 

[er111a]

Here it is! The first test found nothing wrong.

 

[Saurabh A]

Hi er111a,

Glad that the 'System Hardware' passed the 'Diagnostics'.
The attached file 'sfcdetails.zip' does not have any information. Please re-check and share the 'logs' again.

Do reply with the findings; will take it forward from there.

 

[er111a]

Do what now?

 

[Saurabh A]

Hi er111a,

You may navigate to the 'CBS.log' file using the path C:\Windows\Logs\CBS\CBS.log > Copy 'CBS.log file' to your desktop and open it in notepad > You may attach this file in your post

You may also follow 'Option 3' in this tutorial to capture the information: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[er111a]

Computer Crashing when put to sleep/hibernate

Ntfs.sys Ntfs.sys+133a5 fffff880`0140f000 fffff880`015b2000 0x001a3000 0x5040d4c6 8/31/2012 11:14:14 AM
ntoskrnl.exe ntoskrnl.exe+751e9 fffff800`0320f000 fffff800`037f6000 0x005e7000 0x50e79935 1/4/2013 11:08:37 PM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.18044 (win7sp1_gdr.130104-1431) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
These seem to be the main problems. Whenever I am putting the computer to sleep it crashes and if it doesn't crash then it'll crash when I start it up. I'm really unsure what is causing the problems because this only started after having the Studio XPS for about 8 months or so.
Thank you for the help!
-er111a

 

[er111a]

Hi er111a,

You may navigate to the 'CBS.log' file using the path C:\Windows\Logs\CBS\CBS.log > Copy 'CBS.log file' to your desktop and open it in notepad > You may attach this file in your post

You may also follow 'Option 3' in this tutorial to capture the information: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

I tried to attach the log. However, it is much to big for this forum

 

[er111a]

Anyone?

 

[Saurabh A]

Hi er111a,

Thank you for updating us with the status.

The 'mini-dump' is missing from the attached file. Please ensure that 'Windows' in your system is configured to create a dump on 'Blue screen': http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Also follow the steps in the following tutorial to capture and share the files again: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

With the limited information, I found that you have 3 anti-virus software installed in the notebook. This is a potential cause for the 'Blue screen errors' (Not more than 1 anti-virus is required).

Start Menu\Programs\avast! Free Antivirus
Start Menu\Programs\Bitdefender 2012
Start Menu\Programs\McAfee Security Scan Plus

Please install the following 'uninstaller tools' to remove these programs one by one:
- Click http://files.avast.com/files/eng/aswclear.exe > Follow through with the on-screen instructions > Restart the system
- Install http://www.bitdefender.com/files/KnowledgeBase/file/BD2013_Uninstall_Tool.exe > Restart the system
- Click http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe > Install the file > Restart the system
- Click Microsoft Security Essentials - Microsoft Windows to download and install the file. This is a free 'anti-virus' from 'Microsoft' (Use it to see if it fixes the errors)

Hope this helps. Do reply with the findings; would be glad to assist.