Computer get crashes/black screen while playing cs:go

[thomakarls]

Computer get crashes/black screen while playing cs:go, but I can still talk on skype in the backround. I have to reset my computer to get to play again.

 

[koolkat77]

There are no dump files. Hope you're following the Instructions correctly.
Also post this report: Windows Genuine and Activation Issue Posting Instructions

 

[thomakarls]

is it dumpfiles when I don't get Bluescreens?

is it dumpfiles when I don't get Bluescreens?

 

[thomakarls]

what about now?

Is it dumpfiles now?

 

[koolkat77]

I'm taking a look at it.
And your problem sounds like a hardware issue. It could be that your motherboard is going bad, or your GPU is.

Did you try your GPU on another computer? Does it work okay there?
You can also test your RAM

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

→ http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
→ Guide to using Memtest86+ - Geeks to Go Forums

 

[koolkat77]

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory

As I've seen, you need to update your graphics card drivers to their latest.

Follow either of the method below:
Option 1

1. Download and install Driver Sweeper:
   → |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
2. Select option 2 for NVIDIA.
   → Drivers - Download NVIDIA Drivers
3. Boot into Safe Mode from Advanced Boot Options:
   → http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
4. Type in Driver Fusion in Search
5. Remove all components of your NVIDIA drivers
6. Boot normally now, and install the latest drivers from the
   auto-detect program you downloaded.
   (Requires Java)

Option 2
Direct Download (from unofficial website):
→ Download NVIDIA Forceware 306.23 WHQL Vista 64 - FileHippo.com for 64 Bit windows
→ Download NVIDIA Forceware 306.23 WHQL Vista - FileHippo.com for 32 Bit windows

Use the common way for uninstalling via Control Panel -> Programs -> Uninstall a program

Do this along with memtest and let us know the results.

 

[thomakarls]

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory

As I've seen, you need to update your graphics card drivers to their latest.

Follow either of the method below:
Option 1

1. Download and install Driver Sweeper:
   → |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
2. Select option 2 for NVIDIA.
   → Drivers - Download NVIDIA Drivers
3. Boot into Safe Mode from Advanced Boot Options:
   → http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
4. Type in Driver Fusion in Search
5. Remove all components of your NVIDIA drivers
6. Boot normally now, and install the latest drivers from the
   auto-detect program you downloaded.
   (Requires Java)

Option 2
Direct Download (from unofficial website):
→ Download NVIDIA Forceware 306.23 WHQL Vista 64 - FileHippo.com for 64 Bit windows
→ Download NVIDIA Forceware 306.23 WHQL Vista - FileHippo.com for 32 Bit windows

Use the common way for uninstalling via Control Panel -> Programs -> Uninstall a program

Do this along with memtest and let us know the results.

I have latest driver, but I will test my ram. thank you.

 

[koolkat77]

Okay.. You should try your video card in another computer that it's compatible with the motherboard.
See if the problems occur on the other computer.

 

[thomakarls]

okei

Okay.. You should try your video card in another computer that it's compatible with the motherboard.
See if the problems occur on the other computer.

I have already tried, my friends video card in my computer and I got same problem.......

 

[koolkat77]

How old is the hardware of your computer?
Does it have an onboard VGA slot? Sounds like a motherboard issue

 

[thomakarls]

see my specs

How old is the hardware of your computer?
Does it have an onboard VGA slot? Sounds like a motherboard issue

As you can see in my system specs I got a new computer:
OS
Windows 7 Ultimate x64
CPU
I7 3820
Motherboard
Asus Rampage IV Extreme
Memory
Corsair Dominator DDR3 1866MHz 16GB
Graphics Card(s)
Nvidia GTX 690
Sound Card
N/A
Monitor(s) Displays
BenQ 24" LED XL2420T
Screen Resolution
1920*1080
Hard Drives
2: OCZ SSD Agility 3 Series 2.5" 120GB
PSU
Cooler Master Silent Pro Gold 1200W PSU
Case
NZXT Switch 810 Big Tower Sort
Cooling
Intel® High Performance Liquid Cooling
Keyboard
Logitech G510
Mouse
Logitech G9
Internet Speed
30 Mb/s
Other Info
N/A

I have used it for 1 month maby less
I have no VGA in motherboard

 

[koolkat77]

Okay, are any of the hardware components overclocked?
And is the PC under warranty?

Did you test your ram in different slots? If you don't follow the suggestions
you won't know where the problem is.

Although I have a feeling it's a bad motherboard, I might be wrong. But saying
cause you say you used your friends GFX card in your PC and got the same issue.

 

[thomakarls]

Okay, are any of the hardware components overclocked?
And is the PC under warranty?

Did you test your ram in different slots? If you don't follow the suggestions
you won't know where the problem is.

Although I have a feeling it's a bad motherboard, I might be wrong. But saying
cause you say you used your friends GFX card in your PC and got the same issue.

I have tested ram with memtest 86 and no error after standing on whole night.
You think maby I have to downgrade bios?

 

[koolkat77]

You can try.
But is anything overclocked?

 

[thomakarls]

no

You can try.
But is anything overclocked?

No, I have never overclocked, but I think the blackscreen/freeze only happens on counter strike: global offensive if that say you anything. I will try to install call of duty modern warfare 3 and see if it happens on that game.

 

[thomakarls]

how to downgrade bios?

You can try.
But is anything overclocked?

How to downgrade bios? I only know how to update.
I tried with asus update, but don't work

 

[koolkat77]

Keep a check at your computer temps while gaming or usage and at idle,
Use Speccy: Speccy - System Information - Free Download

 

[thomakarls]

didn't happend on mw3, so I think only happens in cs:go why?

 

[Britton30]

Hello, try the card in another PCIe-x16 slot also and test your game.

Try this test in the link to stress the GPU. Try running at max settings and look for any color aberrations or any odd display in the test. This will make your GPU hot, keep an eye on temps during this.

Graphics card:
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html#post866972



If you have just recently built your rig you may want to remove all the power cables and reconnect them. Sometimes something can be forgotten or misonnected.
Do not try to downgrade the BIOS.

 

[thomakarls]

I will try

Hello, try the card in another PCIe-x16 slot also and test your game.

Try this test in the link to stress the GPU. Try running at max settings and look for any color aberrations or any odd display in the test. This will make your GPU hot, keep an eye on temps during this.

Graphics card:
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html#post866972



If you have just recently built your rig you may want to remove all the power cables and reconnect them. Sometimes something can be forgotten or misonnected.
Do not try to downgrade the BIOS.

But why does it work on all other games than cs:go?