Computer hangs and becomes irresponsive randomly

[maineffort]

Hi,

I have this issue of my computer hanging and becoming irresponsive at random times such that am unable to do anything until and hard shut down and restart. This does not happen at start up or shut down but just while am browsing (mostly) and sometimes while doing other things. I checked the event viewer this morning when it happened again and found this :

Faulting application name: avp.exe, version: 12.0.0.374, time stamp: 0x4db46f59
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b61
Exception code: 0xc00000fd
Fault offset: 0x000462a2
Faulting process id: 0x804
Faulting application start time: 0x01cd34f9824134ca
Faulting application path: C:\Program Files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: aca62c01-a141-11e1-9ddd-a66ada188053


Please can you advice me on what to do . . . many thanks.

 

[writhziden]

Uninstall Kaspersky with the Removal tool for Kaspersky Lab products because yours may be corrupted. Download a fresh version of it from the Kaspersky homepage and re-install it.

 

[maineffort]

Hi writhziden,

thanks for your advice, i uninstalled Kaspersky and installed a fresh one and since then
(about a week now ) there has not been any hanging .. .thanks ! Keep the good work !!!!

 

[writhziden]

You're welcome. Glad the problem is solved. You may mark the thread solved when you are ready, as well.