Solved Computer is crashing.Problem signature: Problem Event Name: BlueScreen

[Awkwardmovies12]

Hi,

My computer, Dell optiplex 760 Windows 7 Professional 32-bit, is crashing. The crashes often happen when i'm playing this game, League of legends, but it also crashes at random points while on a social media or gaming websites.

How to fix? Help please.

 

[Awkwardmovies12]

I used the DM log collector application and everytime it's done collecting the data, it will not let me save the information and quickly jump to a page saying it's already been put in a zipper folder but i can not find the zipped folder.

 

[Arc]

In this situation you may take the option two of http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html.

 

[Awkwardmovies12]

In the middle of 3 crashes in a row, I found the log.

 

[Awkwardmovies12]

Are you there Arc?

 

[Boozad]

I've taken the liberty of looking at your logs in Arc's absence.

Your Intel Graphics Driver is very old and needs updating.

1: kd> lmvm igdkmd32
start    end        module name
8da0c000 8df09000   igdkmd32 T (no symbols)           
    Loaded symbol image file: [COLOR=Red][B]igdkmd32.sys[/B][/COLOR]
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        [B][COLOR=Red]Wed May 06 19:13:40 2009[/COLOR][/B] (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Look for an updated version here.

 

[Awkwardmovies12]

Thanks.
I successfully installed the Graphics driver update.

There is also a Intel Chipset Software Installation Utility (Chipset INF) update available but everytime i try to download that one it tells me "The file that you are trying to download has either been moved, renamed or archived."

 

[Boozad]

The graphics driver update should do it, don't worry about the other one. Do some testing and let us know how it goes.

 

[Awkwardmovies12]

I will...I'll see how well it holds up. If it doesn't crash for a whole day, then it's fixed

 

[Arc]

Thank you so much Gav.

My net got disconnected all of a sudden.

 

[Boozad]

You're welcome Arc, I saw you were offline so thought I'd help out. Glad you didn't think I was treading on your toes.

 

[Arc]

Glad you didn't think I was treading on your toes.

I am rather happy that you undertook the issue at this crucial situation when Awkwardmovies12 needed quick assistance and I failed to provide it.

And it makes us an effective team.

 

[Boozad]

I failed to provide it.

You didn't fail anything Arc, we can't all be here 24/7. Arc never fails.

 

[Awkwardmovies12]

Glad you didn't think I was treading on your toes.

I am rather happy that you undertook the issue at this crucial situation when Awkwardmovies12 needed quick assistance and I failed to provide it.

And it makes us an effective team.

You were both very helpful.

Thank you so much Arc and Boozad. Over 24 hours has gone by and no crashes. You guys are amazing and i appreciate your help on this.

Keep up the good work, awesome people.

 

[Arc]

 

[rertoskeeter]

same problem

I know this is an old thread
But did that link refer to the graphics media accelerator Driver or HD Graphics Driver?
Exact same system specs, exact same error.

I've taken the liberty of looking at your logs in Arc's absence.

Your Intel Graphics Driver is very old and needs updating.

1: kd> lmvm igdkmd32
start    end        module name
8da0c000 8df09000   igdkmd32 T (no symbols)           
    Loaded symbol image file: [COLOR=Red][B]igdkmd32.sys[/B][/COLOR]
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        [B][COLOR=Red]Wed May 06 19:13:40 2009[/COLOR][/B] (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Look for an updated version here.