computer is unable to shutdown, gives error 0x0000007E

[hao19]

This is a clean installation of windows 7 and yet I still get a blue screen every time my laptop reboot/shutdown

computer specs: HP Pavilion 17-g084ca Product Specifications | HP® Customer Support

 

[axe0]

Just to mention, all drivers and software from HP are meant for Windows 8.1, you can't simply install Windows 7 because there is no support for Windows 7.

 

[hao19]

Just to mention, all drivers and software from HP are meant for Windows 8.1, you can't simply install Windows 7 because there is no support for Windows 7.

ok, but I have one question, why is the microsoft watchdog timer stopped and how can I start it

https://i.imgur.com/aQgaBSM.png

 

[axe0]

I can't answer the question why it is stopped, because I don't know what code 10 means.
For the question how to start it you need to be at another part of this forum or someone else is able to answer it.

A watchdog timer problem could sometimes be related to bluescreens, but that is not the case now.