Solved Computer Keeps Crashing

[lierre]

My computer randomly crashes, while reading email,watching a video, while surfing the web.
I did a repair installation as laid out in the tutorial, except that I was unable to create a bootable DVD, since I only have one Windows partition.
The computer is still crashing randomly.
If I install Windoed from an OEM disk, will this solve the problem?
I have all of my files and programs backed up on a Clickfree automatic device.

I have attached the debug file.

 

[derekimo]

Hi there,

Let this run until it says it has completed,

1. Download this file to your desktop or other convenient location,

Download



2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[lierre]

I do not see a zip file.
I have a SFdebugFiles folder with several files in it
I have attached the dxdiag file. if that is not the correct one, please let me know which one is.
By the way running the program shut my computer down many times.

 

[derekimo]

I do not see a zip file.
I have a SFdebugFiles folder with several files in it

Try zipping that folder and posting it.

 

[lierre]

Here is the zip file.
By the way, I uploaded a zip file 2 days ago; it is attached to the message.
Thank you.

 

[lierre]

Would someone please take a quick look at the 2 zip files I posted.
My computer is still randomly crashing.
Thank you.

 

[derekimo]

We would be glad to if you uploaded the dump files, the dxdiag is almost useless in debugging, it can be helpful for some additional info at times.

I'm not sure why you are having problems with the other tool, try option two here,

http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[lierre]

What about the debug file that I uploaded?

 

[derekimo]

What about the debug file that I uploaded?

If you are talking about the text file in your first post, that is a system info list, basically a list of your system components and other info.

Nothing to do with the info needed to analyze the crashes.

Have you tried running the other tool?

Do you have a folder located at C:\Windows\Minidump?

 

[lierre]

Here is the zip file I was able to obtain.
I hope it has what you need.

 

[derekimo]

Yes, those are the files I needed.

Can I ask why you tried a repair install instead of the clean install you asked about in your other thread here?

http://www.sevenforums.com/installa...o-clean-install-windows-7-recovery-disks.html

From what I see in your dump files I think a clean install is your best option.

The tutorial that was linked also has instructions on downloading an installer as well as all the other steps needed to complete it.

If you are unsure about anything just ask back so further instructions can be clarified.

 

[lierre]

I did a repair installation only because I thought it would be easier than doing the clean install.
I will attempt the clean install, however, I am confused about using the download tool to create the DVD.

 

[derekimo]

Maybe this tutorial will help lessen the confusion,

http://www.sevenforums.com/tutorials/31541-windows-7-usb-dvd-download-tool.html

If not, can you point out what part is confusing and we can walk you through it.

 

[lierre]

I have HP upgrade disks (from Vista).
So if I have an ISO file, how do I locate it?

 

[derekimo]

I see what you mean, the ISO file can be downloaded here,

Windows 7 Direct Download Links, Official Disk Images from Digital River

You want to scroll down a bit to the English versions and select the X17-58997.iso

I understand you have a disc already but if you use the suggested ISO file, it will be a quicker install because it is an updated installer compared to your upgrade disc.

As long as you have your 25 digit product key there should be no problems.

So to answer your question, to locate the ISO you need to download it first then when you run that tool you just point it to the ISO you downloaded.

 

[lierre]

Is this the same X17-58997 that I downloaded for the repair install?

 

[derekimo]

If you have already downloaded it, yes that would be the same.

I should have asked that, I just thought you may have used the disc you mentioned in post #1.

So you just point that tool to the ISO you already downloaded.

 

[lierre]

I did the clean install, however the computer has already crashed twice.
So, now what else can I do?

 

[derekimo]

Let's have a look at the logs and see,

Additional information is required.

1. Download this file to your desktop or other convenient location,

Download



2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[lierre]

Here is the zipped file.